Professional, serious, helpful. Everything that you need from an agency. When we had an issue in the house, it was dealt quickly. First good experience I ever had with a lettings agency.

At first they seam expensive but they worked really hard to overcome our sale problems. I couldn't ask for more. Special mention to Jamie and Andy. Thanks. ..Merci. ...

Professional, responsive and Informative. Very easy to work with.

I had been a landlord of a property in The Oaks, Staines for 10 years. When it came time to sell I engaged the Agent who was managing the letting process for me.. Their service was unfortunately appalling and grossly unprofessional so I transferred the sale to Frosts. The difference in the Agents was amazing. Frosts were professional, kept me fully informed of the interest in the property, gave me feedback on each viewing and kept the sale moving along at a great pace. They made it all seem so easy; even helping me clear out the flat when the sale closed. I only wish I had engaged Frosts sooner.

We recently sold our house (Morten Wood) in Amersham with Frost. I was impressed at the start of the process with the speed in which the details of the house were ready to go to market. However when the viewings started it was a bit harder than I had expected to get feedback on how the viewings had gone. Most of the time we had to do the chasing for that. Having said that, once the house was sold and our chain was in place, I honestly believe the only thing that held it together was Andrew Holdsworth at Frost. He did a superb job of finding information from all parties in the chain way before any other agent had. His local knowledge and relationship with clients and other agents around Amersham was second to none. He did a great job. I would use Frost in Amersham again.

Just wanted to say what a great service we had from the frost partnership in windsor ! Nicola was a great help from start to finish helping to make the move as smooth as possible with no stress which when you have 3 children is a great bonus Great contact from start to finish !!! Would definetly use again

As a tenant the experience with Frost wasn't that great. Luckily we hardly had any maintenance issues while in their properties, and our landlords have always been hands-on and brilliant at getting things done themselves. The low review is based purely on their organisation and management. We would get six month inspection emails quarterly, dates would be mixed up and they would confirm one date with us and another with the landlord, landlord requests would be agreed and then forgotten leaving it to us, the tenants, to remind them. Even after vacating we received another email requesting an inspection and we had to remind them that we had vacated already and were waiting for them to sort the deposit dilapidation's. After vacating we received an email saying £210.00 would be deducted from our deposit for missing items, not a lot of money, but all the items were in the property. Luckily the landlord confirmed this with them again so that they could remove these charges. We were then promised the deposit refund would be received within 5 working days, we received this 9 days later after chasing and was told it was because their accounts department missed the email confirming release. They aren't horrible, they're just not an organised professional company.

Be warned. Under handed dealings. Property advertised online, enquiry made over phone and told unable to conduct viewings as no key has yet been received, 3 calls made by 3 individuals all with same response. Enquiry by email, response a few days later to say no longer available as block viewing conducted and offer accepted. I wouldn’t use this agent in the future with any of my rental properties or purchases. Interesting response from Frost….. picture attached shows an incoming call from their offices to my phone 🧐