Went to Dawson's when my partner and I were looking for somewhere to rent and personally I wouldn't recommend. I saw around 5-6 properties with them over two appointments. On the first appointment the estate agent showed up late and told me it was because he'd been buying his girlfriend vodka from Lidl. He mentioned he isn't allowed to do stuff like that in work hours but 'if no one sees' then it's fine. So not the most professional introduction. I also wasn't overly impressed with his ability to show me round a property - mostly he just unlocked the door and I would have to go in first (even with properties that were currently occupied and had people at home). We got to one flat and he quoted a monthly rent that was £100 cheaper than what it said online. I queried this but he insisted the online price was wrong. On this basis I booked a second viewing so my partner could come and see the place. He did give me a lift home as it was close by, but didn't want to pull over and I pretty much had to get out of a car that was still moving (albeit very slowly). On my second viewing I met a different agent at the flat that I was viewing with my partner. He gave the correct price (£100 a month more expensive) which essentially meant the viewing was a waste of time as the flat was not in condition where that rent was reasonable. We then went and saw 2 more flats, one of which was about £50 a month over our maximum budget. The agent suggested that we offer a lower monthly rate and that the owner would be open to us having a cat (not a deal breaker as we didn't have one at the time, but we were keen to get one). Later that day I visited the office and was told that this owner would never allow pets or drop their prices due to the quality of their properties (which in fairness were very nicely finished) and that 'everyone' knew that. At this point I felt fairly messed around and had had enough of the conflicting messages so went to Fresh instead (which I would recommend). Ultimately, it's not the worst customer service I've received, but I felt messed around and would add that when it comes to something as stressful as finding somewhere to live it's just not what you need.

We have used their service twice and both times we are very disappointed.When we went to their office, they just wrote down the postcode of the available rent flat on a piece of paper and told us to come and see the flat.but every time they said the landlord did not want to give us the flat ‘because of the baby.We faced at second time today.Just like they say "if we have babies we should sleep on the road." At least they did not get a single call about available flat when we go to the office in next time. We are facing difficulties carry a newborn baby and paid for taxies went to the location on time.but who care?they don't. After went to the location they always simply said the landlord did not want to. Why can't you talk to the landlord and give the right details without harassing the customer? If you staff have such a bit of knowledge, the customer will not be inconvenienced and this kind of bad review will not be posted. Please make sure at least not to harass your future customers and be responsible. anyway the worst service I ever used.👎

Horrible horrible people. Rented a flat on top of my shop to a drug addict who plays very very loud music and disturbing all my team and all my customers. Also the smell of drugs everywhere and they don’t seem to be doing anything about it .

The worst experience by an estate agent I've used since 2018. Appalling staff, very un-professional, never in hurry to help purchase a property/home. The 'little boy' who answered for the past week, always says 'we are busy I'll call you back' guess what... the little boy never ever calls back. This was just one occasion, Dawson never give the truth about a property even when a vendor has stated certain aspects that may need attention, Dawson always turn the other cheek and don't say what the vendor states them to say! Absolutely awful and disgenuine 'estate agent', I've been going with Peter Alan, Belovir, Purple Brick, who always pay attention and understand my needs and give me satisfaction with every call. I'm just fed up of the lies and dishonest agents of Dawson who can never give a straight answer or the truth! RANT OVER! WISH I COULD GIVE A 0 RATING! THEY DONT EVEN DESERVE 1!

I was hoping for faster work, but was disappointed

Best avoided

The branch manager Jade Bija has been completely unhelpful, rude and entirely on the landlords side. She has not been helpful to me or my situation nor has she been understanding or offered to help in anyway, even stated in an email that she is just following the landlords requests, however won’t look after the tenants. Complete lack of customer service! If I could give Dawsons a 0 star rating I would. They took over my tenancy half way through and not once came to the house to conduct their own inspection, never introduced themselves. The only time I have heard from them was when I moved out after the landlord said they wanted to sell the house. Since I’ve moved have had deductions of my deposit for things I wasn’t ever informed of. The house it’s self was moldy and damp and made half of our furniture unusable and disgusting. They haven’t been nice, helpful or even sympathetic for our situation. I have always told them and the previous estate agents of anything that’s been broken or needs replacing. The fence in my back garden was held up by a shovel for they entire time I lived there and it was reported the week I moved in. The landlord said they couldn’t afford to fix it, surely it wouldn’t take a year to save the money to fix two fence panels. Just ridiculous customer service and they are all money grabbing pigs. As usual they look after the landlord and nothing is done for the tenants. Absolutely disgusting customer service! Will never go through Dawsons again and will never recommend this estate agents to anyone. EDIT: As stated to yourself previously I took full responsibility for the carpets however wasn’t ever informed of the walls. The rubbish again? I have told you repeatedly that we had arranged before even vacating the property the rubbish had been arrange to be picked up which I had given the emailed receipt of the order to have the rubbish collected! The black bags can and was picked up by the council on the set bin day so its absolutely ridiculous you keep using this against me.