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Dawsons - Swansea Lettings

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Do not use dawsons...

Reply from agent

Good Afternoon. Whilst we are grateful you have taken the time to provide us with a 1* review, our Swansea lettings team would really like the opportunity to speak to you further on your comment and review and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks

1.00 /5

Phoned Dawsons earlier today about a property to rent. I explained I wasn’t working due to disability and was told because of this I would need to pay 5 months rent in advance and also provide a guarantor. I’m unable to work. This is absolute discrimination against people with disabilities.

Reply from agent

Good Morning Thank you for taking the time to provide us with your review and comments. I believe you have now spoken with our senior member of staff Laurence after your initial call, who explained our referencing policy in greater detail with you, running through the affordability scale and how this can be met from many different incomes not just those working. If you require any further information or wish to speak to us again please call 01792 301000 or email rsw@dawsonsproperty.co.uk. Kind regards Naomi (Marketing) on behalf of Laurence Christmas and the team at Swansea Lettings.

1.00 /5

Please avoid letting from this agency. When we viewed our property we were promised new carpets as the ones already were grubby and stained. Alas we moved into a horror show of a flat - stained carpets, broken chairs, broken lightbulbs, broken shelves, stained mattresses, skid marks in the toilet, empty crisp packets in drawers, random false eyelashes, mouldy shower etc. We complained relentlessly when we moved in and the only thing that was responded to was that the chairs belonged to the previous tenants and not the landlord so - not their problem. Throughout our year living here we were almost overcharged 2 grand for our electric bill and were told we risked eviction within a week due to the landlord not paying bills. We were offered no support and extremely little information other than we may or may not be evicted extremely soon. Throughout the year we fixed chairs, lightbulbs and cleaned thoroughly upon moving and a large amount of our deposit was still withheld due to the stained carpets, mattresses and broken lightbulbs. RENT SOMEWHERE ELSE AND YOULL HAVE A BETTER TIME FOR IT x x x xNegativeQuality

1.00 /5
Reply from agent

Sorry to hear of your experience, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks

1.00 /5

The staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im seeking legal advice as its victimization. They also said the only way i can rent this property was if i earned £15,500 a year, me and my partner earn £20,000 between us, when i told them this they ignored the email.

Reply from agent

Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing procedure for all property applications to ensure the property is affordable to the tenant and to protect our landlords valuable assets (there are occasions where constraints placed by mortgage companies have stricter policies than others, amongst other constraints placed by leasehold properties). I understand our team at Swansea did explain the process to you on several occasions and that unfortunately in this instance we were unable to proceed with your application. Should you wish to discuss this any further please speak with Jade our branch manager by calling 01792 301000 (select option 1 during their office hours 9-5.30 Mon – Friday), or alternatively please email rsw@dawsonsproperty.co.uk.

1.00 /5

No feedback to community issues. I am a neighbour of a property let by Dawsons. I have contacted them repeatedly regarding issues. All I have asked for is feedback regarding a boundary issue. Every time they assure me that they will get back to me but never do.

1.00 /5

Please avoid letting from this agency. When we viewed our property we were promised new carpets as the ones already were grubby and stained. Alas we moved into a horror show of a flat - stained carpets, broken chairs, broken lightbulbs, broken shelves, stained mattresses, skid marks in the toilet, empty crisp packets in drawers, random false eyelashes, mouldy shower etc. We complained relentlessly when we moved in and the only thing that was responded to was that the chairs belonged to the previous tenants and not the landlord so - not their problem. Throughout our year living here we were almost overcharged 2 grand for our electric bill and were told we risked eviction within a week due to the landlord not paying bills. We were offered no support and extremely little information other than we may or may not be evicted extremely soon. Throughout the year we fixed chairs, lightbulbs and cleaned thoroughly upon moving and a large amount of our deposit was still withheld due to the stained carpets, mattresses and broken lightbulbs. RENT SOMEWHERE ELSE AND YOULL HAVE A BETTER TIME FOR IT x x x xNegativeQuality

1.00 /5

Worst agent ever, using forged signature just to get money out of the tenant. Avoid at all costNegativeQuality, Professionalism

1.00 /5

Would not advise renting from this company. I left the house early and spent several days cleaning it. When I moved in the house was grubby and had damp damage. I cleaned the mould away, jet washed outside area, and left this house far cleaner than when I moved in. They still said house required moderate cleaning and withheld over £100 of my deposit. Don’t trust them- they are a scam!NegativeProfessionalism

Contact details
Sales Phone:

01792 646060

Opening hours

Unknown

Address

15 Walter Road, Swansea, SA1 5NG, UK, SA1

Situated in the heart of Swansea city centre, a call or visit to our office on Walter Road is a must for those looking to live within a short distance of the city, or maybe looking for properties with picturesque views over the bay or indeed those looking to speculate in the rental sector given the close proximity of both university’s campuses including the recent SA1 and bay development sites. We are fortunate to offer a wide variety of properties ranging from Victorian/Edwardian properties in the ever popular Brynmill and Uplands area’s through to Cwmdonkin, which of course is the birth place of Dylan Thomas, then out to the outskirts of the city centre where you will find a wonderful mix of properties ranging from traditional to contemporary modern. For everyday life a whole variety of goods and services can be found within the city centre along with a host of leisure activities ranging from walks along the sea front, visits to our museums, or just taking advantage of the many beautiful parks we have, the list is endless. Overall Swansea can offer any discerning buyer a rich lifestyle for City and coastal living. Dawsons is independently owned by three partners and enjoys the entrepreneurial advantages true independence brings, whilst offering a full range of commercial and residential services to our clients, The wide-ranging experience, expertise, and age spread throughout the Dawsons team is a key factor in our success. Dawsons celebrated 30 years in business in 2021, winning numerous accolades through the decades, 2023 being no exception with all our branches being awarded exceptional rating in both Sales & Lettings in this year's EA Masters (Estate Agents Masters), estate and letting agent of the year at the Property Reporter Awards and more recently achieving community champion of the year alongside Best Regional Agent at the Relocation Agent Network (RAN) Awards in November 2023. Our clients can be reassured our service is of the highest standard and our long-standing commitment to our community is at the heart of Dawsons, All Things Property. 2023 has seen Dawsons achieve DOUBLE GOLD for both Sales and Lettings for the 5th consecutive year, sealing our service and brand as ‘consistently exceptional’, and awarded the DOUBLE GOLD listing in the 2024 Best Estate Agent Guide (BEAG).

Our team

Swansea Lettings Office

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