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DB Roberts - Telford

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

The staff is amazing! Very helpful. Highly recommend Sue. She is always there ready to help deal with the problems and makes the purchase to go smoother and faster. Never disappoint. She is happy to give 110% for everyone.thank you Sue and thank you for all in Db Robert's highly recommend

5.00 /5

Highly recommend! Always professional and never disappoint. We had a couple of deal with them and I can truly say Sue was amazing! Very helpful and friendly.she is always willing to make an extra mile. Had a couple of issues with one of the purchase and she was extremely helpful. Dealt with all our enquiries. Great team and easy to work with them. Very happy with the service. Looking forward to work with them in the future

5.00 /5

Polite, friendly and professional team, would recommend this team

5.00 /5

I wouldn't hesitate to recommend this estate agent,who dealt with the sale of our property. They were professional and helpful right from the initial valuation visit,all the way through to completion,always keeping us up to date in what was a complex transaction. Have to especially thank Alison and Lisa ,who were always professional and helpful when we contacted them and worked hard to get us through to completion. Their rates are very reasonable too,in comparison to other agents who charged more but did not provide the professionalism that DB Roberts did. Would recommend to anyone thinking of selling in Telford and Wrekin area.

5.00 /5

Professional and helpfull staff. Great advice and service . Would definitely recommend:)

Reply from agent

Thank you so very much for your comments. It's really lovely to read positive feedback and it makes me very proud of the team here.

5.00 /5

Very good service, they chased the vendors' conveyancers when needed and assisted us in finding insurance and life cover. It was our first purchase and they helped us along the way.

4.00 /5

Sold our property in a short space of time as promised. Communications could of been better but all in all no complaints

Reply from agent

Thank you for taking the time give us feedback! Congratulations on the quick sale of your home. If you need assistance in the future, please don’t hesitate to reach out.

1.00 /5

I visited the DB Robert’s branch in the Shopping Centre on the 10th of August to inquire about renting out my house. Unfortunately, the experience was disappointing. The staff member I spoke with informed me that the branch doesn't handle rentals and that I would need to contact the Oakengates branch instead. She was unhelpful and vague in her responses, often saying, "it depends on the property" whenever I asked a question. Despite her assurance that someone from the Oakengates branch would contact me to discuss the details and arrange a valuation, it's now been nearly two weeks, and I haven't heard anything. If this is the level of customer service they provide when you're trying to rent a property through them, I dread to think what it would be like once you signed the contract.

Reply from agent

Hello Michaela, Having looked into the situation a little further, I believe that you didn't want to book in for a valuation whilst in our branch, which would be usual in order to ascertain fees and value. Thereby we took a contact number for our Lettings team to get in touch but unfortunately that number is coming up unallocated when we try to call. Can you please email or give us a call with your correct details so that we can provide the service you require? ______________________ We’re sorry to hear about your experience, Michaela. Could you please share your contact details with us so we can reach out and address the issue directly? We’d like the opportunity to make things right for you. You can send your information to marketing@dbroberts.co.uk.

1.00 /5

I’ve never been a fan of DB Roberts, their communication has always been terrible. Buying a property through them and all seemed to be going well, but about a week after having an offer accepted on a property and they stopped replying to my emails. 2 months down the line, purchase complete and no one did ever respond to my emails. What started off well went downhill quickly.

1.00 /5

Contacted DB Roberts for the details of a property and requesting a viewing. I had absolutely no response despite being chain free, and found the property under offer just one week later.NegativeResponsiveness

Reply from agent

Hi Nicola, we're sorry to hear you feel the need to give us a 1* review. I have looked into this for you and I can see that you requested the property brochure to be emailed to you as you were away and wanted to arrange viewing on your return. I can see my colleague sent you the brochure on the 21st of August at 1:30pm and we were waiting for you to contact us with regards to booking in a viewing at your request. As mentioned, the property is now sold subject to contract but we would be more than happy to help you in your ongoing property search. If you would like to discuss further, please contact our Head Office on 01743 284990. Thank you.

Contact details
Sales Phone:

01952 291722

Opening hours

Unknown

Address

56 Southwater, Telford, TF3 4DE, UK, TF3

About

Telford Centre Branch is the flagship DB Roberts office, we are the only estate agency located within Telford Shopping Centre & the sales team and mortgage advisor are always at hand to help.

Our team

Telford Office

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available