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Martin & Co Tunbridge Wells

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Possibly the most incompetent estate agent in town.

1.00 /5

David sent insulting emails , with poor spelling and nonsensical sentences. We think he was possibly drunk. The advice was very, very poor.

Reply from agent

Dear Donagh O'Leary, We deeply regret that your experience did not meet the high standard we strive for. We take your concerns seriously and are investigating promptly to ensure this is an isolated incident. Rest assured, we are committed to providing professional and respectful communication.

1.00 /5

David sent insulting emails , with poor spelling and nonsensical sentences. We think he was possibly drunk. The advice was very, very poor.

Reply from agent

Dear Donagh O'Leary, We deeply regret that your experience did not meet the high standard we strive for. We take your concerns seriously and are investigating promptly to ensure this is an isolated incident. Rest assured, we are committed to providing professional and respectful communication.

1.00 /5

I was a tenant a few years ago and was disappointed by having a member of your team enter my house without warning or knocking. Since putting up a review i have been harassed with calls and messages from the branch and accused of 'making a mistake' I am writing a review on my experience I dont wish to have a follow up or be contacted daily.

Reply from agent

Hello, Amy we have tried to reach out to you re this review of which I note you have now removed the written issue, I have checked, and you are not a tenant of our office so would like to have a chat to see which office your issue is with,m and perhaps help, thank you David R

1.00 /5

I wouldn’t rent a property from Martin & Co again. The agent tried to keep over £1600 from our deposit, for ridiculous reasons such as “finger marks on walls”. I encourage anyone in this situation to go via the DPS resolution service who saw sense and agreed an amount which was significantly less (and almost exactly what we had originally offered!) - Martin & co simply delayed the landlord’s receipt of this money for several months!NegativeProfessionalism

Reply from agent

Thank you for sharing your personal experience on your tenancy. I am a little disappointed with just the one star, but as this Tenancy wasn’t plain sailing from start to finish it was to be expected. The Deposit, and all our deposits are held in the DPS and are protected. We would not benefit in anyway from ‘keeping’ your deposit, it would be for your Landlord, as I understand you are also Landlords and would be aware of this. I do wish you well in your current property, and if circumstances ever change I would be happy to have you as a tenant.

1.00 /5

Very poor, wasted my time..said they'd contact me back several times never did

Reply from agent

Hello Mark, thank you for your review, I’m disappointed to read that we wasted your time, Thank you for the conversation and I’m glad we managed to sort out the issue, also I hope all goes well with your search for another property, and hope all goes well with your new position. Dave Rogers

1.00 /5

If I could rate Martin & Co 0 stars I would. If you’re renting a property with them, I hope you never have to move out because their service is terrible. There’s no communication, when the do get back to you it takes almost a week per email, they needed constantly chasing for important information and it took them almost a month to even mention getting my deposit back (that’s before the extremely pedantic charges). If you want a stress free move, avoid them at all costs.

1.00 /5

If I could rate Martin & Co 0 stars I would. If you’re renting a property with them, I hope you never have to move out because their service is terrible. There’s no communication, when the do get back to you it takes almost a week per email, they needed constantly chasing for important information and it took them almost a month to even mention getting my deposit back (that’s before the extremely pedantic charges). If you want a stress free move, avoid them at all costs.

1.00 /5

This company charges over £300 in admin fees for taking on a new tenant and a £175 renewal fee just for renewing your tenancy with them (many companies charge nothing for this). I honestly have no idea why a landlord would choose to deal with a company that charges tenants this level of fees. It essentially just acts as an obstacle to finding a tenant - advertise it yourself, charge nothing beyond the rent/deposit, and you'll get 20 times as much interest in your property.

Contact details
Sales Phone:

01892 543856

Lettings Phone:

01892 543856

Lettings Email:

tunbridgewells@martinco.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 04:00
Address

11 Vale Road, Tunbridge Wells, Kent, TN1 1BS, South East, UK, TN1

Here at Martin & Co Tunbridge Wells, we're proud to have been providing specialist advice and guidance across all areas of the residential property market to the communities of Tunbridge Wells, Southborough, Rusthall, Langton Green, Crowborough, and Pembury since 2009. Franchisee David Rogers brings over thirty years' experience within the industry, encompassing everything from estate agency and property management, to new build development, and is a member of the Association of Residential Lettings Agency (ARLA) and the National Association of Estate Agents (NAEA). Our passionate and dedicated team at Martin & Co Tunbridge Wells works in close partnership with our customers - whether a landlord or a vendor - and provides a personal and flexible service, ensuring the precise needs of each and every one is met. Whether you're a landlord looking for a tenant for your property, are seeking your perfect rental home, or have a property to sell, please do get in touch. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Tunbridge Wells get you on the move.

Our team

David Rogers

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available