Hi Philip. I have tried to find your name on our system but without success. Would you be able to email me direct (I am the business owner) with more information and I will be happy to investigate and respond fully. Thank you. phil.steed@martinco.com.

Unsurprisingly you are being very economical with the truth and if you do refer the matter to TPO we will respond accordingly. The damp issues were not severe and had to be dealt with by the managing agents for the block and not this agency since the cause related to external walls; we explained this and we handled the referral for action. You left the property only because we granted you early exit and your former sharer remains having formally renewed for another fixed term! I personally organised your tenancy release with the Landlord - it could have been denied.

I am sorry to read your review but cannot find your name in our system / records. If you can email me on phil.steed@martinco.com I will personally look into the matter and reply. I am the owner of the office. Thank you.

Hi Philip. I have tried to find your name on our system but without success. Would you be able to email me direct (I am the business owner) with more information and I will be happy to investigate and respond fully. Thank you. phil.steed@martinco.com.

Unsurprisingly you are being very economical with the truth and if you do refer the matter to TPO we will respond accordingly. The damp issues were not severe and had to be dealt with by the managing agents for the block and not this agency since the cause related to external walls; we explained this and we handled the referral for action. You left the property only because we granted you early exit and your former sharer remains having formally renewed for another fixed term! I personally organised your tenancy release with the Landlord - it could have been denied.

Dear Gina, I'm so sorry that the heating & h/water problems at your flat have taken so long to resolve. We had an engineer visit several weeks ago and he was then authorised to order a new part. That ordering process caused a delay and when fitted problems returned. The same engineer was then on holiday so we had to appoint new engineers and they attended. The system was checked, work undertaken but further problems emerged. I have seen the regular emails between you, Nima and my Prop Mgr and understand your frustration. We only use certified engineers so I cannot understand why things were not sorted before now. I last spoke to my Prop Mgr yesterday who confirmed that engineers had visited again and reported problem rectified; you then reported continued problems which is unbelievable. Those engineers were instructed to return as a priority and I have requested their full report. Phil (owner)

Dear Nima, I'm so sorry that the heating & h/water problems at your flat have taken so long to resolve. We had an engineer visit several weeks ago and he was then authorised to order a new part. That ordering process caused a delay and when fitted problems returned. The same engineer was then on holiday so we had to appoint new engineers and they attended. The system was checked, work undertaken but further problems emerged. I have seen the regular emails between you, Gina and my Prop Mgr and understand your frustration. We only use certified engineers so I cannot understand why things were not sorted before now. I last spoke to my Prop Mgr yesterday who confirmed that engineers had visited again and reported problem rectified; you then reported continued problems which is unbelievable. Those engineers were instructed to return as a priority and I have requested their full report. Phil (owner)

Dear Nima, I'm so sorry that the heating & h/water problems at your flat have taken so long to resolve. We had an engineer visit several weeks ago and he was then authorised to order a new part. That ordering process caused a delay and when fitted problems returned. The same engineer was then on holiday so we had to appoint new engineers and they attended. The system was checked, work undertaken but further problems emerged. I have seen the regular emails between you, Gina and my Prop Mgr and understand your frustration. We only use certified engineers so I cannot understand why things were not sorted before now. I last spoke to my Prop Mgr yesterday who confirmed that engineers had visited again and reported problem rectified; you then reported continued problems which is unbelievable. Those engineers were instructed to return as a priority and I have requested their full report. Phil (owner)