It's a shame the negative reviews are never responded to. Ashtons letting team have been shocking - we're still disputing a matter that could have been dealt with 2 months ago. As landlords we had strictly asked for no pets in the house and Ashtons confirmed this would be done. Unfortunately this was not adhered to and they are not accepting responsibility for allowing this to happen. They promised they would take care of the transfer of bills but did nothing. Please save your money and do not pay a management fee to this company! They have completely missold their service. Do not use Ashtons

Terrible communication. It took the estate agents 3 days to let the vendor know of our offer. There are multiple people dealing with different projects at the same time with all communication going wrong. All the agents responses differ and are highly incompetent. I really do not recommend.

It's a shame the negative reviews are never responded to. Ashtons letting team have been shocking - we're still disputing a matter that could have been dealt with 2 months ago. As landlords we had strictly asked for no pets in the house and Ashtons confirmed this would be done. Unfortunately this was not adhered to and they are not accepting responsibility for allowing this to happen. They promised they would take care of the transfer of bills but did nothing. Please save your money and do not pay a management fee to this company! They have completely missold their service. Do not use Ashtons

Made our time away a real nightmare and are still causing us issues. Promise you the world and give you an inch. Every department loves to deflect but still ask for full payment even though they don't provide a full service. Only getting away with it because they are a big company and they're living off their past reputation. Absolute joke!

Very disappointed with the service provided by Ahstons. When they came to do their sales pitch it felt like a dream, however the reality turned out to be very different. They were very good at communicating with me when they needed something from me but when I needed something from them it was a different story, the valuation manager didn't even bother returning calls. I would most definitely consider my options before using them!

Poor service and lack of communication. Had our property sold through Ashtons, which subsequently fell through (through no fault of Ashtons). During this time dealt with Elissa who was great and the only positive thing about the process. Once our flat went back on the market the attitude of Ashtons completely changed. We got the impression they didn’t care and had better properties to be selling. Our calls were all ignored and sent straight to voicemail and no callbacks were received (even though they were promised). Any communication we did get was generic and it was clear nobody had done any work on our sale. Polar opposite to William H Brown who we listed as a Co-agent and ended up selling through, and I couldn’t recommend them enough. Were told repeatedly from Ashtons that our property had no interest despite their apparent broad network of buyers. William H Brown then had 5 viewings booked within two weeks…

I rented a 2 bed flat in St Albans and recently terminated. It would have been zero star rating if not for the likes of Jamie Newson-Love's professionalism from start to finish. My low rating relates to my experience with the asset management team who are located in the Welwyn Garden City branch and not St Albans. A bunch of headless chickens who do not bother reading the tenancy agreement. Floating in the air in your apt for the duration of your tenancy, does not guarantee a return of your deposit as they will find ways to encourage the landlord to retain it. As a tenant, do not expect any customer service (in fact, it's borderline disdain), and they are a 'black hole' for effort if you try to engage. What you can expect is a terse and obtuse responses from their head of lettings (when they engage). Don't be alarmed to get invoices sent to you when you raise maintenance issues, especially when it relates to serious statutory repairing obligations. I reported an electric bulb exploding with evidence, which could have caused serious injury. After the electrician attended, the invoice was sent to me for payment, because in their opinion, it required a simple light bulb change. It was no point trying to resolve this with the head of lettings either, as he was aggressive and threatened to deduct from my deposit if I did not pay. I blatantly refused to pay for the invoices and was prepared to settle in court. Do not be alarmed when you rent an unfurnished flat and are informed at the end of your tenancy that you will be charged to replace furniture. Ashton's say they were take instructions from the landlord. In effect, the landlord had asked them to defraud me and they complied. Finally, do not be alarmed if the landlord attempts to charge you for removing a toilet brush (not drilled into the wall), after she has sold the flat. She had no intentions of moving back in or reletting. I have not made any of this up and was happy to see the back of Ashtons, asset management team. I had to fight hard to get my full deposit back. I was able to get a my full deposit back as ultimately, I paid rent in full and caused no damage to the property. KO

Ultimately when it came to purchasing a house, decided to avoid like a plague. Rude, dismissive (answering emails in one sentence without even bothering with "hi"), rudimental understanding of what they are offering... better service in Nero around the corner.

I felt lack of professionalism in their approach. We’d put an offer on property and they started to negotiate with us, we agreed on a certain amount and I didn’t hear from them for a day or two then when I followed up, I was told property was gone already! This happened to us twice. Extremely poor experience, I’d avoid them

I rented a 2 bed flat in St Albans and recently terminated. It would have been zero star rating if not for the likes of Jamie Newson-Love's professionalism from start to finish. My low rating relates to my experience with the asset management team who are located in the Welwyn Garden City branch and not St Albans. A bunch of headless chickens who do not bother reading the tenancy agreement. Floating in the air in your apt for the duration of your tenancy, does not guarantee a return of your deposit as they will find ways to encourage the landlord to retain it. As a tenant, do not expect any customer service (in fact, it's borderline disdain), and they are a 'black hole' for effort if you try to engage. What you can expect is a terse and obtuse responses from their head of lettings (when they engage). Don't be alarmed to get invoices sent to you when you raise maintenance issues, especially when it relates to serious statutory repairing obligations. I reported an electric bulb exploding with evidence, which could have caused serious injury. After the electrician attended, the invoice was sent to me for payment, because in their opinion, it required a simple light bulb change. It was no point trying to resolve this with the head of lettings either, as he was aggressive and threatened to deduct from my deposit if I did not pay. I blatantly refused to pay for the invoices and was prepared to settle in court. Do not be alarmed when you rent an unfurnished flat and are informed at the end of your tenancy that you will be charged to replace furniture. Ashton's say they were take instructions from the landlord. In effect, the landlord had asked them to defraud me and they complied. Finally, do not be alarmed if the landlord attempts to charge you for removing a toilet brush (not drilled into the wall), after she has sold the flat. She had no intentions of moving back in or reletting. I have not made any of this up and was happy to see the back of Ashtons, asset management team. I had to fight hard to get my full deposit back. I was able to get a my full deposit back as ultimately, I paid rent in full and caused no damage to the property. KO