Terrible company. Do not use them, ever.

Not recommended at all !!!

I was a tenant for one year with Ellis and Co and I was quite unhappy with the level of service I received from them. First of all, they charged me a holding deposit of £360 pounds that they never returned to me. I am very happy the Tenant Fees Act is now in place to avoid such extortionate fees. The flat had multiple issues, but Ellis and Co was very slow to address them, and about half of these issues were still unresolved when I left one year later. When I asked them whether this is a managed tenancy, they said it wasn't, although clearly they were collecting the rent and organising the repairs. They clearly didn't want to take responsibility for anything. When it was time for me to leave, they were arranging visits for potential tenants without informing us in advance. They would sometimes turn up in the middle of the day or in the evening with a batch of two or three potential tenants, leaving me very little time to change and do a bit of tidying up and cleaning. The staff is friendly, but this just masks carelessness and lack of professionalism. I definitely not recommend them, and if you are a tenant you might want to search for a different letting agent. You have been warned. EDIT 15 Oct 2019 following response by the owner 1. The letting agency collected the rent, organised repairs and otherwise managed the tenancy. I never had any contact with the landlord whatsoever. Maybe the letting agent doesn't call that a managed tenancy, but for all intent and purpose it was. It looks like the letting agency just doesn't want to take responsibility. 2. Regarding visits after I gave my notice, here is what happened in detail. For the first batch of visits, I have indeed been notified in due time. For the second batch, there has been a misunderstanding over the date (maybe from my side, maybe from the "negotiator" side, who knows). After that, there had been three other visit batches for which I received no notice whatsoever. The "negotiator" would just turn up unannounced with some people, mumbling some vague apologies that "the office should have notified me". 3. The £360 charge has been referred to as "reservation deposit", I still have the email from Ellis & Co dated 28 July 2018 where this is mentioned. So there is no misunderstanding from my part. I note that the response doesn't address the issue of repairs and maintenance, as indeed when I left the following were still pending: - Mould in around the bath tub lining (this had been partially fixed by a contractor at the beginning of the tenancy, but he did a very poor job and the mould obviously came back) - Extractor fan not working for the bathroom and kitchen, which have been notified one year before and reminded many times in the interim (this would probably explain the mould in the bathroom) - Three out of four light bulbs not working in the bathroom (these were custom light bulbs that I couldn't replace on my own) - The safety switch for the dishwasher is jammed and has never been replaced despite my notification; since those switches are now mandated from a health and safety point of view, this switch is clearly not doing its job.

I was a tenant for one year with Ellis and Co and I was quite unhappy with the level of service I received from them. First of all, they charged me a holding deposit of £360 pounds that they never returned to me. I am very happy the Tenant Fees Act is now in place to avoid such extortionate fees. The flat had multiple issues, but Ellis and Co was very slow to address them, and about half of these issues were still unresolved when I left one year later. When I asked them whether this is a managed tenancy, they said it wasn't, although clearly they were collecting the rent and organising the repairs. They clearly didn't want to take responsibility for anything. When it was time for me to leave, they were arranging visits for potential tenants without informing us in advance. They would sometimes turn up in the middle of the day or in the evening with a batch of two or three potential tenants, leaving me very little time to change and do a bit of tidying up and cleaning. The staff is friendly, but this just masks carelessness and lack of professionalism. I definitely not recommend them, and if you are a tenant you might want to search for a different letting agent. You have been warned. EDIT 15 Oct 2019 following response by the owner 1. The letting agency collected the rent, organised repairs and otherwise managed the tenancy. I never had any contact with the landlord whatsoever. Maybe the letting agent doesn't call that a managed tenancy, but for all intent and purpose it was. It looks like the letting agency just doesn't want to take responsibility. 2. Regarding visits after I gave my notice, here is what happened in detail. For the first batch of visits, I have indeed been notified in due time. For the second batch, there has been a misunderstanding over the date (maybe from my side, maybe from the "negotiator" side, who knows). After that, there had been three other visit batches for which I received no notice whatsoever. The "negotiator" would just turn up unannounced with some people, mumbling some vague apologies that "the office should have notified me". 3. The £360 charge has been referred to as "reservation deposit", I still have the email from Ellis & Co dated 28 July 2018 where this is mentioned. So there is no misunderstanding from my part. I note that the response doesn't address the issue of repairs and maintenance, as indeed when I left the following were still pending: - Mould in around the bath tub lining (this had been partially fixed by a contractor at the beginning of the tenancy, but he did a very poor job and the mould obviously came back) - Extractor fan not working for the bathroom and kitchen, which have been notified one year before and reminded many times in the interim (this would probably explain the mould in the bathroom) - Three out of four light bulbs not working in the bathroom (these were custom light bulbs that I couldn't replace on my own) - The safety switch for the dishwasher is jammed and has never been replaced despite my notification; since those switches are now mandated from a health and safety point of view, this switch is clearly not doing its job.

If I can give less than 1 star, it is a completely joke, Ravi showed me pictures on his computer and then he send me to a completely different location house that does not match my criteria. FOXTONS are really much way better. I think Ellis’ staff needs some trainings to turn professionals like Foxtons.

Wouldn't let Ellis & Co manage my property. I can only agree with what Mr Williams has stated, I am a resident of this particular road and have been for more than 10 years, everyone knows each other by a first name basis and we had a great great community bond, however due to the tenants that Ellis and co have put into this particular property this has shattered the community atmosphere. I am sure Ellis and Co are aware of the residential frustration caused by these tenets and have not once shown up to apologized or to resolve things for us. There is a petition that will be released to show our frustration towards yourself. I understand people would want to have a party on the weekends, special occasions etc but everyday is ridiculous. Spilling out onto the main road, sitting on peoples front gardens, shouting loudly all night (10pm-6am) heavily intoxicated, trashing the road. Recently a neighbor's car was damaged due to the tenets that Ellis and co have inserted into the property, These tenets have been a nightmare to live around, Honestly Ellis and co should vet there tenets and also look at the area they are insetting these tenets. I don't think this is the case and honestly Ellis and Co should think about residents that had to live with these nightmare of tenets. I don't normally leave a review on local businesses however I have taken my time out to leave a honest review of my experience and need the local residents of wembley to be aware of such a shady business that is operating.

SHAME ON YOU ELLIS AND CO The worst estate agent I have even been in contact with, if you do decide to let your property out to them consider going to a psychiatric hospital. I have called Ellis and co on multiple occasions in regards to a property they have let on the residential road that I currently live on. A man called 'Catalan' refuses to speak to anyone on them phone, brushes off concerns and outright lies about call backs. I asked the question 'Did you ever inspect the property concerned' Hes Reply 'No not in a while' Clearly not. The state of the property is shameful there has been multiple attacks on this property that Ellis & Co have been 'managing' As shown in the picture the top center window has been smashed, this was caused by a brick being thrown at it early hours of the morning. the rear patio door of the property has been smashed and also the interior of the property is infested with rodents and vermin. BUT Ellis & Co are managing the property! The occupants of this property have caused massive drama on this quiet residential road for over 14 months, if was like living outside a nightclub. BUT Ellis & Co have a contract they cannot break, Really? You cannot break a contract of Cayenne agreement? There are clauses in agreements and contracts that the agent can terminate if they would like, but I believe that Ellis and co don't care at all as they see ££ in there bank account due to the rent they charge to these companies that they rent the houses to, When there are over 30 police visits to a property, damaged windows, front doors, rear doors doesn't this mean that someone should intervene and speak to the tenants? As I am a portfolio landlord I am aware of companies who offer a higher than market rate due to the type of people that will be housed, however Ellis and co have admitted not inspecting the property, no regular visits and this is the outcome. A property which requires a full refurbishment, weeks of repair, neglect from the agents, and the cost will be sent to the landlord. Shame on you Ellis & Co

SHAME ON YOU ELLIS AND CO The worst estate agent I have even been in contact with, if you do decide to let your property out to them consider going to a psychiatric hospital. I have called Ellis and co on multiple occasions in regards to a property they have let on the residential road that I currently live on. A man called 'Catalan' refuses to speak to anyone on them phone, brushes off concerns and outright lies about call backs. I asked the question 'Did you ever inspect the property concerned' Hes Reply 'No not in a while' Clearly not. The state of the property is shameful there has been multiple attacks on this property that Ellis & Co have been 'managing' As shown in the picture the top center window has been smashed, this was caused by a brick being thrown at it early hours of the morning. the rear patio door of the property has been smashed and also the interior of the property is infested with rodents and vermin. BUT Ellis & Co are managing the property! The occupants of this property have caused massive drama on this quiet residential road for over 14 months, if was like living outside a nightclub. BUT Ellis & Co have a contract they cannot break, Really? You cannot break a contract of Cayenne agreement? There are clauses in agreements and contracts that the agent can terminate if they would like, but I believe that Ellis and co don't care at all as they see ££ in there bank account due to the rent they charge to these companies that they rent the houses to, When there are over 30 police visits to a property, damaged windows, front doors, rear doors doesn't this mean that someone should intervene and speak to the tenants? As I am a portfolio landlord I am aware of companies who offer a higher than market rate due to the type of people that will be housed, however Ellis and co have admitted not inspecting the property, no regular visits and this is the outcome. A property which requires a full refurbishment, weeks of repair, neglect from the agents, and the cost will be sent to the landlord. Shame on you Ellis & Co

Wouldn't let Ellis & Co manage my property. I can only agree with what Mr Williams has stated, I am a resident of this particular road and have been for more than 10 years, everyone knows each other by a first name basis and we had a great great community bond, however due to the tenants that Ellis and co have put into this particular property this has shattered the community atmosphere. I am sure Ellis and Co are aware of the residential frustration caused by these tenets and have not once shown up to apologized or to resolve things for us. There is a petition that will be released to show our frustration towards yourself. I understand people would want to have a party on the weekends, special occasions etc but everyday is ridiculous. Spilling out onto the main road, sitting on peoples front gardens, shouting loudly all night (10pm-6am) heavily intoxicated, trashing the road. Recently a neighbor's car was damaged due to the tenets that Ellis and co have inserted into the property, These tenets have been a nightmare to live around, Honestly Ellis and co should vet there tenets and also look at the area they are insetting these tenets. I don't think this is the case and honestly Ellis and Co should think about residents that had to live with these nightmare of tenets. I don't normally leave a review on local businesses however I have taken my time out to leave a honest review of my experience and need the local residents of wembley to be aware of such a shady business that is operating.

Baffling administration from such a built up organization, there isn't justification for leasing your property to such an irritation occupier and as a result making the local residence suffer. I am a working class family man and I don't value staying alert throughout the night because of these occupiers. It is a disgrace that you wouldn't mediate and instructed your occupiers on the most proficient attitude to be adjusted yet you couldn't as you never gone to the property? As a letting specialist you should hold your heads in disgrace and concede because of your carelessness you have shown. With respect to your other reaction I can see that you have expressed that you will resolve the repairs of the property, anyway I can affirm this is mistaken data. Deepak kindly don't attempt and trick the public that your foundation is repairing the house for the landowner. This is false data. What is respectable data that you can get direct I recommend, going by the street that you housed these people and inquire as to whether there is any hatred towards Ellis and co, I am certain you would find your answer. At long last you expressed in another reaction you worked with this 'association beforehand and has no issues' no with standing the proprietor gave you the property to let out, they have an agreement with you, you are responsible. You let it out you deal with it. On the off chance that you might want to get in touch with me to examine things additionally please visit the private street that has every one of these issues and request to speak to me.