I started with this company as a tenant from October 2018, the process of getting the flat was fast and easy. After I moved into the the property it has been a night mare with the customer service from this agency. I had an electrical problem and had no heating in winter to the property, the customer agent told me and my family of 3 with a 6 yr old daughter that we wouldn’t die without heating! I still gave another chance even referred this agency to people. During the present corona pandemic I work for the nhs with these patients so each time I come in from work I use my guest bathroom to reduce any risk of exposure to my family, I noticed the bathroom has a leak I called the office as I’m no plumber and was mainly focusing on the risk of exposure and what if it goes to the flat underneath and damage there as well. I offered to pay a plumber as I can understand it’s a lockdown and asked if I would be reimbursed. The customer agent called me crazy inconsiderate lady and went on shouting at me saying people are dying! I explained that wasn’t the way to speak to me and he continued his disrespect. As a front liner I’m crazy for trying to minimise exposure to my family trying to think of my neighbours. Be very careful with this company. As soon as the country is out of lock down I will be leaving. Customer care is the worst!!!!!!!

I would not recommend Ellis & Co Wembley. When I put my property on the market, Cristina Siladi, the Sales Manager, had mis represented the property on the marketing by adding false details which I made clear was not true, but she said it will help attract buyers. This was then found out by the buyer in the later stages who pulled out of the transaction. I had given notice to the tenants and this caused me a lot of stress and costed me thousands of pounds and I had to file in a complaint to the Property Ombudsman. I would question a lot these claims made below, but in their defence they did assist to find new tenants after which I gladly declined due to the misconduct of Cristina Siladi.

I recently went through Ellies & Co Property Agency and would like to share my experience to warn others who may be considering using their services. Unfortunately, my experience with this agency, specifically with an agent named Ronit from the Sales Department at the Wembley branch, was deeply disappointing. Ronit proved to be unprofessional, failing to respond to my calls. Whenever I tried to reach out to the agency through their official number, I was repeatedly told that Ronit was "on a break," regardless of the time I called. I had expressed interest in a 2-bedroom apartment near Wembley Central Station, and Ronit assured me that if I submitted a holding deposit, it would be refunded if I later decided not to proceed with the property. Trusting him, as we shared a similar background, I went ahead and submitted the deposit. However, when I decided the next day that I no longer wished to proceed with the flat, Ronit refused to refund my money. He claimed that the deposit would not be returned, and instead suggested that I find another customer for the property if I wanted my money back. This behavior felt deceptive and unprofessional. Based on my experience, I believe this agency is involved in questionable practices. I am sharing this to warn others who may be considering working with this agency. Please be cautious, especially if dealing with Ronit.

I recently went through Ellies & Co Property Agency and would like to share my experience to warn others who may be considering using their services. Unfortunately, my experience with this agency, specifically with an agent named Ronit from the Sales Department at the Wembley branch, was deeply disappointing. Ronit proved to be unprofessional, failing to respond to my calls. Whenever I tried to reach out to the agency through their official number, I was repeatedly told that Ronit was "on a break," regardless of the time I called. I had expressed interest in a 2-bedroom apartment near Wembley Central Station, and Ronit assured me that if I submitted a holding deposit, it would be refunded if I later decided not to proceed with the property. Trusting him, as we shared a similar background, I went ahead and submitted the deposit. However, when I decided the next day that I no longer wished to proceed with the flat, Ronit refused to refund my money. He claimed that the deposit would not be returned, and instead suggested that I find another customer for the property if I wanted my money back. This behavior felt deceptive and unprofessional. Based on my experience, I believe this agency is involved in questionable practices. I am sharing this to warn others who may be considering working with this agency. Please be cautious, especially if dealing with Ronit.

Been renting with this agency. After 5 year of continous renting I have to end the contract. as the agency and landlord both were careless about the issues around the place we rented. Try to scoop our deposit to renovate their property. Spoke to one of their representative. JEBIN. KINDLY AVOID. WON'T RECOMMENDED AT ALL

Avoid. I had been let for 5 years and its terrible.

WON'T RECOMMEND AT ALL. AVOID First of all, One of the worst agency to get let in. Won't recommend to anyone getting let in within this agency as they tryna recover money from your deposit with bogus and bs concern. I started living in the property 2020 mid. The property was re-painted as landlord sleeves trick and given to us. Within 3 months property started get mould all over the place and some of tiles where broken and overall property was just painted. I have lived 5 years within the property and the issue with the property never ends. We tried to raise issue with landlord and agency regarding this and never got address to the issue. After living 5 years, They tryna recover the renovation amount from my deposit rather than taking the responsibility of not renovating the property at first place before handing keys to us. AVOID

Un professional, all misleading information never answer when u leave message , I left more than 10 message never came back to me , so don’t trust what it say on website or zoopla