I have been with Martin & Co for over three years. Their service has been first class and reliable. I would recommend them to others.

Ok

Unreliable and unprofessional Arranged viewing in January 2023 on Portland Let down by agent as couldn't get keys to property. … More

What's the manager was helpful, overall disappointed with service I've had from them.

Disastrous. Worst experience ever! Unfortunately Martin's "manage" the tenanted flat above me where the bathroom was in a very bad state. In July I reported leaks into my bathroom and bedroom. Martin's sent a decorator to my flat who made a note of the redecoration which would be carried out when the leaks were solved. In September, when their bathroom floor was lifted, the leaks increased unbelievably, pouring water into my bedroom & bathroom, causing bedroom & bathroom ceiling repairs, bedroom redecoration, bathroom re-plastering, and re-tiling, etc. Upon being advised of the disastrously increased water leaks, Martin's (a five minute walk from the block) not only refused to view the damage, but suddenly changed their mind and advised that the water did not come from their flat above! Although obvious, a building surveyor has confirmed the route of the leak - and even advised that the water would have continued down into the flat below me - it has!

Terrible communication. Booked a viewing of a flat for sale. Noticed it was suddenly off the market, after a couple of hit and miss phone calls where no one seemed sure, I find today it is off the market. Would be nice to know viewing wasn't happening and property not available.

Absolute shambles of a company. Communication is awful. Never keep you posted or up to date on anything. Getting them to carry out repairs nothing but a nightmare. Then when you chase the repairs claim they no nothing or just that it has … More

AVOID AT ALL COSTS! The worst estate agents I have ever encountered. The day I went to collect my keys, I entered the branch and was completely ignored by all staff members and was not greeted. This was just the beginning of an awful year. Living room windows allowed water to enter. At first, they tried to convince me it was due to condensation. It took 2 months of me calling and emailing for someone to even have a look. The rain water damaged my brand new TV stand. Instead of fixing the problem (the damaged gutters) the leaking area was painted over with "sealant" which quickly allowed water through again. Spoke to the owner of the branch who said he would have a look and send someone out, he never did. Window is still leaking 13 months later. The bedroom began to sprout mould due to the unprecedented winter cold but also extreme damp caused by a leak from the upstairs flat. When I sent an email about the leak in the bedroom, I was told its probably caused by the leaking window in the living room. The mould began to effect my health and damage my furniture and belongings, which I was told to "give them a wipe". This was also painted over. I had to purchase a £300 dehumidifier to tackle this damp with no support from the landlord or estate agents. Humidity levels in the flat measured at 85%. I was actually advised to "seek alternative accommodation" if I wasn't happy. Found a live earthworm in my toilet. Bathroom sink wouldn't properly drain. Bathroom light and kitchen hob lights were not working on move in day. Owner and staff have no sympathy or compassion, offer absolutely no solutions and will ignore or avoid you unless they need a payment from you or to sign documents. Had to remind them to return my deposit 2 weeks after I had moved out. If you can rent or buy from anywhere else, I strongly recommend.