I went to look at a property last week which was in need of many repairs. When I mentioned this to the agent she had to ask what repairs I meant so obviously hadn't inspected the property herself. I asked her what should be standard questions asked by a potential tenant and she looked like a deer in headlights and couldn't answer me. When I asked if the landlord was responsible for tidying up the garden before a tenant moved in she said no, it is the tenants responsibility. I then mentioned that the garden was overgrown and needed attention; she tried to tell me the property had been empty a few weeks and that's why it was overgrown (it was at least a couple of years worth if it had ever even been touched before). I then asked the agent to contact the landlord to see if they would be willing to see to the garden and the repairs before putting an application in and she said she would get back to me. I didn't hear from anyone so I called today and the agent told me someone has put an application in already and it's going through referencing! When I said I'd asked her to get in contact with me she lied again and said she had told me at the viewing that I needed to go into the office and fill out forms?! Completely unprofessional and obviously don't care about the state of the properties they are letting.

Very very very poor service indeed absolutely disgraceful no follow ups and very patronising. I strongly urge do not use these at all. Could not wait to end my business with them. Pathetic.

Discusting service rip people off claim for anything so u don't get ur deposit back don't use these robbing Muppets

Would off recommend but since Stuart has lefted we have had nothing but trouble with this house battling to get the repairs done!! Stuart made us comfortable with everything from signing to moving in he was always asking how everything is going n to see if we needed help with anything!!! Martin n co has seriously gone down hill we r still battling to get the damp work sorted which has been like this for nearly 6 months!! Still waiting on my toilet to be sorted and not leaking!! Still waiting on my boiler to be fixed!! With two kids this is stressful when they have got people to come out we haven’t been informed they have either turned up n let them selfs in my back garden or they’ve knocked on the door!!!! When ask Martin n co about this they don’t know anything or they never get back in contact with u they promise stuff will be done they promise to phone back but they never do!! So save urselfs the trouble don’t go with these because I will not be renewing my tenancy because it’s been nothing but stress since I have!!! All they want is ur money they don’t care how u have to live with two kids!!!!!!

Would off recommend but since Stuart has lefted we have had nothing but trouble with this house battling to get the repairs done!! Stuart made us comfortable with everything from signing to moving in he was always asking how everything is going n to see if we needed help with anything!!! Martin n co has seriously gone down hill we r still battling to get the damp work sorted which has been like this for nearly 6 months!! Still waiting on my toilet to be sorted and not leaking!! Still waiting on my boiler to be fixed!! With two kids this is stressful when they have got people to come out we haven’t been informed they have either turned up n let them selfs in my back garden or they’ve knocked on the door!!!! When ask Martin n co about this they don’t know anything or they never get back in contact with u they promise stuff will be done they promise to phone back but they never do!! So save urselfs the trouble don’t go with these because I will not be renewing my tenancy because it’s been nothing but stress since I have!!! All they want is ur money they don’t care how u have to live with two kids!!!!!!

I do not recommend

The attitude of staff seemed to be one of playing games to get the most out of a customer rather than offering good service. I was left for a month waiting for the repair of a leaking water pipe.

Landlords avoid Martin & Co. Since the franchise was combined with Sheffield the service has declined. A fully managed contract; we had to write the property listing detail (their attempt wasn't even credible as a joke), we have to prompt the agent to chase late payment - on one occasion they had received payment but chose not to transfer it, they now suggest an inventory (unfurnished) is an extra charge and if you don't undertake it deductions from the bond are impossible, the mid-term inspection (if they're not too busy and actually have time to do it) doesn't match the property - we've lost a bedroom and downstairs WC and the level of detail isn't much beyond the property exists, need to speak to someone - they are busy, and no, they won't call you back (your tenant will also have difficulty contacting them too). You can't have contact details for YOUR tenant because of the Data Protection Act, you can't have a copy of the tenancy agreement because it belongs to them! The recent requirement to provide smoke detectors - Martin&Co email advising of the requirement stating if you don't reply immediately a contractor will be sent to install, obviously the already fitted mains powered alarms are not listed on the inventory and no, despite not replying to the email they didn't send a contractor out. I could continue.....

Absolutely awful. Last year it took 6 months to sort out the 'one of the worst cases of damp' the builders had seen.. Now we live without heating in mid-November as they still haven't got back to us about our broken boiler and their excuse is always they're waiting for the landlord. The boiler was also flagged by the man who inspects them for their company. We have a back door that doesn't work and a tree growing over the phone line which has been reported on and off for nearly two years. I've also lost count how many times we've reported the drains, which are still yet to be looked at. For the sake of your health and sanity.. Don't rent off these guys.

have rented out a property using Martin & Co. I consider this to be my worst experience ever. I was being told that house would be clean and the garden will be properly done before we come in.we were surprised by having dirty carpets and a forest in garden and on informing martin and co were being adviced to contact the land lord as its not their respoisibility, as they had already received money from us.A very good after service evidenced. We are being charged for every single thing but had to chase it with land lord our selves as they office refused to do it despite we paid for it.I will definately not recommand this company. I used coz i had no other option as i was rushing with young kids, but i will advice every body else to start early enough so you dont land in this office for your worst experience.