Hi Adam and thank you for taking the time to write a review on our services to you as a buyer, we are just of course so sorry that we have left you feeling the way you are. Please be assured from start to finish our only goal was to see you purchase a new home. It was however an awful ending to the transaction, with you and three other parties all let down by one seller who decided not to move, heart-breaking for all concerned. I am sorry you feel we are in part to blame for this, in truth we truly blame the legal process, as if matters had not taken so long this outcome may have been avoided, but we feel we did our job very well by having all links in our chain ready to move within three months. Whilst we managed to overcome a number of hurdles along the way, including a vendor changing their purchase half way through, there was nothing we could do to stop the final seller pulling out on everyone, and believe us we tried. We had three properties in this chain, and if its any comfort to you, this chain falling through will see no charges from us to anyone involved. We understand you may not buy through us again due to the above, which is a shame, but equally we very much wish you every success in re-finding and above all a quick and smooth transaction next time around.

Dear Mr Newman, thank you so much for your review below, customer feedback is something we very much appreciate and actually use to constantly improve our business. We note your one star review below, but there are no specifics as to what the ‘Poor Info’ relates too, so would you be as kind to elaborate on your review, so we can work towards improving our service to you and other customers in the future. Kind regards Bacon & Co

Good morning Joe Public. Obviously we are concerned to have read your recent review, therefore if you would be as kind to make direct contact so that we can look into the dealings of your sale further. We pride ourselves on running an approachable, committed and responsive team, so would be very grateful for your further information to ensure such an experience never happens again. There are two companies in Worthing using the Bacon name, so there is a possibility you did use a different firm, it would be great to clarify this. We can be contacted on 01903 524000 or via email at broadwater@baconandco.co.uk.