At the beginning of my tenancy, the agency seemed very professional and attentive, but unfortunately, my experience changed towards the end. It became clear that they were more focused on representing the landlord’s interests. If you are a landlord, I’m sure they will do a great job for you. However, as a tenant, I cannot say I had the best experience. My advice to future tenants is to document everything. After every phone call or interaction, follow up with an email summarizing the conversation. Trust me, you’ll need that paper trail.

Securing the tenancy was a breeze, Liza did a great job showing me the property and sorting everything out. Communication throughout the year was also good. However, the check-out process wasn't so great. The inventory used for my tenancy used old photos and so did not match the condition of the flat as I received it. I made comments, but missed items, so was charged for the previous tenant's damage. Just a "beware", be present at the check-in if possible, or request a redo if the photos don't match the property.

Nice staff

For Landlords I am sure they are great. If you are a tenant, they are the poster child of letting agents. My advice is document, document, document and document properly. After every phone call, write up an email to them, you'll need it. Don't waive anything in the inventory. Assume, that they will use anything you say, or don't object to, against you. In my case they used about 3 year old pictures in the inventory document and because I had an agreement with the previous tenants that they keep some furniture there, I waived it as a convenience. A year later, when I was moving out, they were not even open for discussion "you signed the inventory, that was the state". It went to DPS arbitrage for deposit. Their claim was ~640 pounds, thanks to videos and other evidence the end amount was ~130 pounds. One maintenance issue required the contractor to come 3 times. After a leaking boiler was reporter, the contractor says it was a goner because of rust (I was on my way out, so I did not care anymore). I got a message from the next tenant about 3 months later, if I knew anything about the boiler, as they did not have hot water for a week. Martin&Co says, that hot water is not an urgent matter....in November. I am sure they will object to this review, if interested, I can share the DPS resolution and entire email conversations. 2 stars. because they eventually resolve issues eventually, so it is not "the worst company ever".NegativeResponsiveness, Quality

For Landlords I am sure they are great. If you are a tenant, they are the poster child of letting agents. My advice is document, document, document and document properly. After every phone call, write up an email to them, you'll need it. Don't waive anything in the inventory. Assume, that they will use anything you say, or don't object to, against you. In my case they used about 3 year old pictures in the inventory document and because I had an agreement with the previous tenants that they keep some furniture there, I waived it as a convenience. A year later, when I was moving out, they were not even open for discussion "you signed the inventory, that was the state". It went to DPS arbitrage for deposit. Their claim was ~640 pounds, thanks to videos and other evidence the end amount was ~130 pounds. One maintenance issue required the contractor to come 3 times. After a leaking boiler was reporter, the contractor says it was a goner because of rust (I was on my way out, so I did not care anymore). I got a message from the next tenant about 3 months later, if I knew anything about the boiler, as they did not have hot water for a week. Martin&Co says, that hot water is not an urgent matter....in November. I am sure they will object to this review, if interested, I can share the DPS resolution and entire email conversations. 2 stars. because they eventually resolve issues eventually, so it is not "the worst company ever".

Hi, I would like to get in touch to help & understand what happened, as you have not left us any written feedback. I have searched our database & I'm afraid I cant link you to any of our properties. If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director