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Martin & Co Abingdon & Didcot

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Hi, I would like to get in touch to help & understand what happened, as you have not left us any written feedback. I have searched our database & I'm afraid I cant link you to any of our properties. If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director

1.00 /5

I was in renting a room in a house share for over three years with Martin & Co. I gave permission for viewings to take place while I was away but I came back to find my purifier worth around £140 was stolen. I can only assume it was stolen when the room was left open during viewings. Very disappointed and upset they didn't take care during viewings to lock the door.

Reply from agent

We carried out a thorough investigation once you had brought this matter to our attention and after speaking to the member of staff who carried out the viewings he has stated at no time was any one in the room on their room on their own and he was always present with any one that was viewing the room. We also made sure that the room was locked once had finished the viewings. It is as much a mystery to us as to you re the disappearance of the purifier and If there was any rational explanation for its disappearance we would have reverted back you with our feedback

1.00 /5

Due to their attempt of a scam over a year ago which they still haven’t responded to me, I have had to involve the Property Ombudsman. Martin and Co have discriminated me for having a sharps bin due to my diabetes, lacked basic house repairs and cut corners wherever they can for their own financial gains. I recommend if you read this, avoid this company and rent from a private landlord. These are the worst kind of people.

1.00 /5

Gary should consider a job that isn’t customer centric. My partner called in enquiring about a property this agency advertised. Gary was condescending throughout the conversation and made inappropriate remarks when my partner wasn’t able to provide him information in regard to MY self-employment books over the phone. Paraphrasing because we didn’t have the foresight to record the call ourselves for a direct quote: “who is this person because presumably if it was your partner you would know.” Gary, it’s none of your business what I information I share with my partner in regard to the intricacies of my self-employment. If this is how you speak to customers who are trying to bring new business to you I dread to think how you communicate with those who you already got a contract with. Other agents might be more pleasant to work with but we will think twice before trying this agency again.

Reply from agent

Thank you for your review. I have spoken to Gary regarding your review . When we register applicants we have to clarify the employment status of each respective applicant and also their respective salaries so that if they were to want to take a property they would pass the referencing process. We do have to get information regarding a proposed tenant who is self employed as in how long they have been self employed and if they have an accountant that they can provide proof of income. I am sorry that you thought that Gary was being was condescending throughout the conversation. I have worked with him for many years and he has received multiple 5 star Google reviews and he always aims to provide our customers with a 5 star service they deserve. On this occasion he has not met your expectations and after speaking to him he would like to apologise to you and please feel free to reach out to see if we can resolve the situation for you and see if there is a property that might suit your needs once we have registered your full details .

1.00 /5

Rude condescending staff. Steer clear Response is understandable however my name isn’t relevant really really my feedback is real why would i review a company I’ve had no interaction with ?!😂. …

Reply from agent

Hi, I'm not sure who you are as you have not given your full name, if you have had a bad experience with one of my staff could you let me know as per other positive reviews this is very unusual, so that I may follow this up. I note you tend to post negative google reviews, and suggest you try to resolve maters with the business owners before posting such reviews. I wish you well, Sharon Self - Director.

1.00 /5

Rude condescending staff. Steer clear Response is understandable however my name isn’t relevant really really my feedback is real why would i review a company I’ve had no interaction with ?!😂. …

Reply from agent

Hi, I'm not sure who you are as you have not given your full name, if you have had a bad experience with one of my staff could you let me know as per other positive reviews this is very unusual, so that I may follow this up. I note you tend to post negative google reviews, and suggest you try to resolve maters with the business owners before posting such reviews. I wish you well, Sharon Self - Director.

1.00 /5

Rude condescending staff. Steer clear Response is understandable however my name isn’t relevant really really my feedback is real why would i review a company I’ve had no interaction with ?!😂. …

Reply from agent

Hi, I'm not sure who you are as you have not given your full name, if you have had a bad experience with one of my staff could you let me know as per other positive reviews this is very unusual, so that I may follow this up. I note you tend to post negative google reviews, and suggest you try to resolve maters with the business owners before posting such reviews. I wish you well, Sharon Self - Director.

1.00 /5

An incompetent bunch and liars ! Poor customer service, incorrect inventory, mouldy rooms, filthy kitchen equipment, to name a few. The property had a allocated parking but the agency forgot to tell us we need a permit, so when I was handed a ticket, they took no responsibility and instead told me I should have reminded them ! They expected me to remind them to do their job!? At the time of exit, there was absolutely no communication and it lead to a very stressful move, that could have been avoided! I am not for leaving negative reviews, but I think a kabab shop has better customer service than this establishment. In the current economy, we are left with little options but to work with such outfits. Just make sure you do a thorough check while dealing with this agency.

Reply from agent

This feedback is not accurate, the inventory was correct & gave opportunity on it to raise anything this tenant was not in agreement with. The tenant parked next to large signs telling them they need a permit, but just parked there without one, all they needed to do was ask about it as the last tenant forgot to hand it in. The property is very clean & modern, and we have never had any problems with other tenants who have lived in that property. We have many 5 star reviews to evident we do a good job.

1.00 /5

An incompetent bunch and liars ! Poor customer service, incorrect inventory, mouldy rooms, filthy kitchen equipment, to name a few. The property had a allocated parking but the agency forgot to tell us we need a permit, so when I was handed a ticket, they took no responsibility and instead told me I should have reminded them ! They expected me to remind them to do their job!? At the time of exit, there was absolutely no communication and it lead to a very stressful move, that could have been avoided! I am not for leaving negative reviews, but I think a kabab shop has better customer service than this establishment. In the current economy, we are left with little options but to work with such outfits. Just make sure you do a thorough check while dealing with this agency.

Reply from agent

This feedback is not accurate, the inventory was correct & gave opportunity on it to raise anything this tenant was not in agreement with. The tenant parked next to large signs telling them they need a permit, but just parked there without one, all they needed to do was ask about it as the last tenant forgot to hand it in. The property is very clean & modern, and we have never had any problems with other tenants who have lived in that property. We have many 5 star reviews to evident we do a good job.

1.00 /5

The worst experience in my life. Not recommendable at all !!!!! Be really careful with them. They always put excuses for everything, and never ever assume their responsibilities, but put everything on your shoulders instead. Not trustworthy.

Reply from agent

I have no idea who this person is & why they have posted this review. I have checked our data base & we have no record of this person. Perhaps she works for a competitor! Look at all our great 5 start reviews!

Contact details
Sales Phone:

01235 524300

Opening hours

Unknown

Address

8-10 West St Helen Street, Abingdon, Oxfordshire, OX14 5BL, South East, UK, OX14

About

We specialise in providing advice and guidance across all areas of the property market, covering the areas of Abingdon, Didcot, Wallingford and Wantage. Managing Director of Martin & Co Abingdon Sharon Self has over 12 years experience within the property industry, and Sharon is both NFOPP (National Federation of Property Professionals) qualified and a member of ARLA (Association of Residential Letting Agents). Along with her enthusiastic and knowledgeable team she offers expert advice on selling, buying or letting your home. Martin & Co Abingdon is located in the centre of town, just off the main high street and our team offer a truly personalised service, providing expert support and guidance to customers no matter what their property needs are. Whether you have a property to sell or you are looking for a house to rent in or around Abingdon or you would like a valuation, please do get in touch with a member of the team. For all property enquiries please call Martin & Co Abingdon on 01235 524300

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