I can't even give this company 1 star. The worst Estate Agent i have ever dealt with. The staff are rude and the when i had a issue i asked to speak with the director who deliberately avoided my call more than once and got one of her staff to tell me, i needed to email her. Which i did and never got a reply. The customer service level is abysmal and the business is run very poorly. End up always speaking to different people as the same person is never available twice or left the company and when you do need to speak with someone in person the office is shut! Especially the one in Didcot - says ' Mon-Sat 9:00-5:30pm well i can tell you it's defiantly NOT it's more of a part time estate agency if you ask me. If your a landlord like me i would strongly advise using someone else plenty more decent agencies out there which do a fine job compared to this joke.

I rented a property through these guys not very nice experience bathroom had leak which we advised them of took several weeks to get repaired then to have the panel put back on the bath took another 3 or 4 months which made it dangerous for my 5yr old son we also had 1 window in the kitchen which never opened which we continuously told them about via email nothing was done to resolve this in the whole year we stayed there for every time we were told they were waiting for the owner to authorise the work we don't know the owner we know Martin and Co that s who we were paying rent to and now to get my deposit back seems to be a problem as they are wanting to charge me for repairs to a vacuum that was already damaged and we never once used it which we have on our inventory they seem to be such a rip off will never use agaiñ

Everything took a month or more to fix, but every time they needed something from me it was always in a rush. It is amazing how long somethings took to fix / do.

I rented a property through these guys not very nice experience bathroom had leak which we advised them of took several weeks to get repaired then to have the panel put back on the bath took another 3 or 4 months which made it dangerous for my 5yr old son we also had 1 window in the kitchen which never opened which we continuously told them about via email nothing was done to resolve this in the whole year we stayed there for every time we were told they were waiting for the owner to authorise the work we don't know the owner we know Martin and Co that s who we were paying rent to and now to get my deposit back seems to be a problem as they are wanting to charge me for repairs to a vacuum that was already damaged and we never once used it which we have on our inventory they seem to be such a rip off will never use agaiñ

Terrible

Very polite on phone - answered query and directed to more suitable property

Terrible

Don't have a property with Martins am fortunately enough to own my own home, however the flat above me is let and managed by Martins, this property has leaked into mine causing damage to my ceiling. despite repeatedly contacting Martins nothing had been done until I caught one of the 'staff' showing around a new tenant, I was assured that it would be dealt with sure enough someone turned up at my door and decided it could be painted over!! having explained that this was not acceptable the man was going to call me back........ this never happened, turned up at my door asking to be allowed in to do the work that has not been agreed to. I am not a tenant and yet they treat me with the same contempt as they seem to there tenants.

As a previous tenant of two Martin & Co Abingdon managed properties, I can confirm that I have also felt the 'cold finger of injustice' when trying to deal with Martin & Co. I'm sure that Shaun and his team were not always trying to belittle us as tenants, although it often seemed like it, but would instead panic when confronted with matters that they are not seemingly qualified to deal with. This would often manifest itself in their predictable knee-jerk reaction; whereby Shaun and his loyal band of amateurs, would immediately absolve themselves of any need to react or plead ignorance of any previously reported problems. This reaction is somewhat understandable though; In that moment i’m sure i might also be snippy and rude if i was panicking and fundamentally bad at my job. A good example of this kind of characteristically unprofessional reaction is demonstrated in the attached image. The attached image shows a Facebook post that Martin & Co Abingdon sent to me insinuating that i am some kind of criminal. I not been approached about any outstanding rent and am extremely offended by the insinuation and attempted intimidation that this is a police matter. They have now removed the comment from their social media but are yet to apologise. I assume this means that they regret this hasty move but are not willing to accept the consequences of their mistake. Passing the buck has become somewhat their raison d'être, and resultantly, Martin & Co Abingdon end up dragging their heels on matters of Property Management. One such instance left us waiting days for Martin & Co to organise fixing a Carbon Monoxide leak in one of our bedrooms. Not only did this leave the property without heating for days over Winter, forcing many of us to leave the property at our own expense, but also had potentially lethal consequences. Thankfully, none of us died and we were all able to continue paying Martin & Co for a seemingly imaginary service. If potential tenants would like any evidence of these problems then i have all correspondences and issues still recorded and will be happy to share with them with you, so please don’t hesitate to get in touch. These records include the legal case that we were forced to put together, to which we were awarded damages and were kind enough to settle out of court. Martin & Co Abingdon will attempt to make the next year of your life difficult and frustrating and i wish you every luck if you take the risk and assume that it won’t be that bad. Review - 1 star

I tried to help a friend who was struggling to secure heating for his home to which he had recently taken his 6 day old baby, in December. Sharon Self was uncooperative, rude and incredibly unprofessional. Because she didn't like me getting involved, just posted a negative comment on my personal company account. She has refused to take this down hence my negative review of her conduct. I was just trying to help a friend with a 6 day old people - most of us would do the same.