Thank you for your feedback, I have spoken to the member of staff who called you, she was sorry you felt in any that she was unhelpful. She assures me that she did her upmost to listen to your requests and went through all the property details with you, to ensure it met your criteria before booking you in for a viewing to ensure you were happy with what we were going to show you. Regarding not liking your simple suggestion, she merely advised you that the property is an exceptional opportunity, so it is good to be able to talk applicants through the property first, before dismissing it, she refutes that at any time did say your suggestion was not necessary. She confirms she did not refuse to take your details off our system she merely asked you to clarify once in case we had the perfect property come on the market in future which you may want to view. You advised no, you no longer wanted to register so your request was then actioned. This member of staff always conducts herself in a professional and helpful manner, and indeed is the reason for most of our 5-star reviews confirming this. We wish you lots of luck in your property search and you finding a more helpful agent. Sharon Self - Director

This was a tenant find service we provided to the landlord for this tenant. If she had any concerns, she should have raised them with the agency, and if they were to do with the tenancy we could have pointed her in the direction of the landlord. All her rents were paid directly to the landlord, so we really find this feedback unjustifiable. Please read our other very positive reviews, to see we are not a one star agent, all our staff takes great pride to be helpful to all our clients, we do appreciate sometimes things don't go to plan, but we always do what we can within our remit to remedy the situation. If Paula would still like to address her concerns, please email abingdon@martinco.com & her message will be passed on to me, the Director. Kind regards, Sharon Self

This person was a tenant for 5 years, and wanted to buy the property from the landlord. Our landlord was unwilling to sell, so he bought the property next door. We helped him end his tenancy early. Even our gardener would not go to the property for fear of being spoken to in a manner most upsetting. The landlord paid for the gardener so it would not be too much work for the tenant! We really were the bad guys for doing all this for him. He has just posted this feedback when he moved out a year and a half ago! We were also an agent of tenant find for this tenants flat, we matched him up with a fabulous tenant. Some people have nothing better to do than give negative feedback unnecessarily! I hope he is enjoying his new home.

Hi, I have searched our database & I'm afraid I cant link you to any of our properties. I don't believe your feedback refers to my office, but If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director

Thank you for your feedback, I think you misunderstand how the inventory works, you were given 3 days to add your comments & any pictures you wanted to add if you disagree with anything on the inventory. Our Inventory clerk is fully qualified by ARLA to conduct inventories to a high standard using the latest software which allows tenants to add anything they need to point out that they feel has been missed. He has 10 years experience conducting inventories & checkouts, and has a good eye for detail. You only moved in November 2000 & not done a checkout yet, so I'm a bit perplexed about your comment for any charges! Again you will be given opportunity to disagree with anything we believe should be charged by the DPS (Deposit) arbitration team at the end of your tenancy. This is a very unfair comment when we have not made any charges to you. I understand you moved here from another country, where perhaps things are very different to the UK. We are a professional ARLA agent and work to the highest standards as set out by our professional body. This tenant also complained to the point of harassment when the boiler was not producing enough hot water at the property, the landlord agreed & arranged a new boiler to be fitted only for the tenant to cancel the plumber not to come for a further 2 weeks! We were not notified & drove to the property to deliver heaters while work commences only to be told by tenants they cancelled the work with the plumber. Please read our other very positive reviews, to see we are not a one star agent, all our staff takes great pride to be helpful to all our clients, we do appreciate sometimes things don't go to plan, but we always do what we can within our remit to remedy the situation. If anyone is not happy with our service, I would ask them to contact me, so I can address any outstanding issues. MD, Sharon Self

Hi, I have searched our database & I'm afraid I cant link you to any of our properties. I don't believe your feedback refers to my office, but If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director

This person is not known to our business and he is not on our database. Perhaps he would like to email me to let me know his reason for a bad review? We have many very happy long standing Clients on our books. Email abingdon@martinco.com For attention of Sharon

This person was a tenant for 5 years, and wanted to buy the property from the landlord. Our landlord was unwilling to sell, so he bought the property next door. We helped him end his tenancy early. Even our gardener would not go to the property for fear of being spoken to in a manner most upsetting. The landlord paid for the gardener so it would not be too much work for the tenant! We really were the bad guys for doing all this for him. He has just posted this feedback when he moved out a year and a half ago! We were also an agent of tenant find for this tenants flat, we matched him up with a fabulous tenant. Some people have nothing better to do than give negative feedback unnecessarily! I hope he is enjoying his new home.

Hi, I have searched our database & I'm afraid I cant link you to any of our properties. I don't believe your feedback refers to my office, but If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director

Hi, I would like to get in touch to help & understand what happened, as you have not left us any written feedback. I have searched our database & I'm afraid I cant link you to any of our properties. If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director