Kelly deserves 10 stars rating . Thank you for helping us so much , true professional and I can see why there are so many good reviews about her. Special mention to Karissa as well as Sharon and Phil. Downside too many inspections but otherwise good agency.

Lovely people, nice andclean properties proposed.

Lettings- Generally quite good. To start with was very good, walked into the estate agents and within 30 minutes we had 2 viewings arranged and they had all our details they needed. When we viewed the house we eventually went for, the estate agent was 5 minutes late but that's not the worst thing-it happens. During the viewing she was very informative and answered our questions, and the next day we contacted them saying we wanted it and everything was pretty smooth in that respect. The things which has stopped them getting 5 stars is that on a couple of occasions we were asked to provide documents/details which we had already provided so there was some lack of communication among themselves. Also when we paid the deposit the person seeing to us again asked for details which had already been provided and also didn't know how to print the receipt for the deposit (a bit odd). But moving in day was fine, they had keys ready and the estate agent was at the house on time to show us round and test smoke alarms and explain the itinerary. At no point have there been any surprise costs or unexpected things happen, and any dates which were agreed for viewings/paying deposit/moving in were always kept to. And since moving in, communication with the property manager has been very good too.

Been renting through M&Co for a year now and there have been positives and negatives. The start of the process; arranging a viewing, signing the contract and providing documents was quite poor. It seemed like there was a lack of communication internally. I think really this just came down to a few staff, rather than the company as a whole. I believe said staff are no longer there. However, ever since that they have been great. They've been informative and up-front throughout the tenancy, giving us adequate notice of inspections and works. Any problems we've had have been dealt with within a fair timescale. They also made up for the initial signing confusion by providing a smooth renewal process, again being up-front about fees and processes. Now entering into the second year in the same property and are hoping for much of the same service. 4 stars due to those initial hiccups, otherwise potentially could have made a 5!

Thank you for your excellent feedback score, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director

Been renting through M&Co for a year now and there have been positives and negatives. The start of the process; arranging a viewing, signing the contract and providing documents was quite poor. It seemed like there was a lack of communication internally. I think really this just came down to a few staff, rather than the company as a whole. I believe said staff are no longer there. However, ever since that they have been great. They've been informative and up-front throughout the tenancy, giving us adequate notice of inspections and works. Any problems we've had have been dealt with within a fair timescale. They also made up for the initial signing confusion by providing a smooth renewal process, again being up-front about fees and processes. Now entering into the second year in the same property and are hoping for much of the same service. 4 stars due to those initial hiccups, otherwise potentially could have made a 5!

Thank you for your great feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other clients can see what a great job we do. Kind wishes, Sharon Self - Director