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Mortimers

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

I would like to thank Mortimers of Accrington for selling our home. I would particular like to say a big thank you to Chloe for all her help and regular updates. She is an absolute star ⭐️.

4.00 /5

Matt, Waol and the team were extremely helpful throughout. The only regret was using a company called Via Removals, who were recommended by someone at Mortimers. The service they provided was appalling, several items were damaged and they have made it difficult to obtain any kind compensation.PositiveResponsiveness, Professionalism, Value

Reply from agent

Thanks Martin for taking the time to leave us this review. We are pleased to hear that you found our Accrington team, and in particular Matt and Waol, to be helpful throughout the whole process. Best wishes to you from all of us.

4.00 /5
Reply from agent

Thank you for your review

4.00 /5

Would like to thanks Leanne at Mortimers. She worked tirelessly to get the sale through and completed. Would highly recommend the friendly and professional service, would not hesitate to use again.PositiveProfessionalism

Reply from agent

Thankyou for your kind words and recommendation Drew. Best wishes for the future Leanne & team

4.00 /5

Leanne delt with our purchase of our first family, she was lovely & can't thank them enough for securing our beautiful home! The only criticism is that as first time buyers we felt like we was out the loot, although I believe that Leanne & mortimers wasn't at fault, I believe there's was a few issues with the chain. A little bit more communication would been nice. But thank you again for helping our little dream!!PositiveProfessionalism

Reply from agent

As you said unfortunately the issues further above the chain were outside of our control so we are so pleased that we managed to get it through in the end. We wish you all the best for the future in your new home. Best wishes Leanne & Team

4.00 /5

Long standing estate agents in Accrington area, friendly, knowledgeable staff. spoke to a staff member about viewing a property, very professional. Recommended.

2.00 /5

Left a message via their site. Got a call back from another branch promising a call from the Accrington one. Still waiting - although they have missed out now.

1.00 /5

Mortimers Clitheroe are great. Accrington are useless. Never reply to online viewing requests. Don't anwser the phone. Requested to view over 3 times as no anwser or reply called Clitheroe. Infor.ed rigbt away Requests stopped the weekend after viewing requests made. Absolute joke.

Reply from agent

Hi Sam, I appreciate you taking the time to speak to me the other day to expand on your recent experience. Clearly we have failed to meet the high standard of customer service we strive for and one again I would like to apologise for this. Kind regards, Matt Willcock, Branch Manager – Mortimers, Accrington.

1.00 /5

recently viewed a house put in an offer did not get it fair enough i was called back told it is back for sale ok so put in offer told there is some more viewings will let me know called me back thay will cancel rest of viewings if i can give them proof of deposit mortgage and my i d so i did all that told me it was mine called the next day and said some one else has looked at the house and sold it to them i feel thay just used me .

1.00 /5

Absolute shambles. When you do give a review, you then get harassed by Matthew at the Accrington Branch at 20.07 pm on WhatsApp, till the following day, trying to justify what happened. I think this behaviour is absolutely disgusting, and then they wonder why they get 1 star. I haven't posted the messages on here; they are for his head offices eyes at Ryder and Dutton.

Reply from agent

We are really sorry to hear you have been unhappy with our service. We have asked our Customer Relations Manager Stuart to contact you so we can discuss this further with you.

Contact details

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Address

22 Blackburn Road, Accrington, Lancashire, BB5 1HD, North West, UK, BB5

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