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Mortimers

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Mortimers

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

review by kas rehman

Reply from agent

We are sorry you’ve only been able to leave us a 1 star rating. At Mortimer’s, we pride ourselves on being able to provide the best possible service and are disappointed that you feel we haven’t done so on this occasion. As there are no further comments, please contact the office manager Samuel Schofield on 01254 234 266 to discuss any concerns you have.

1.00 /5

Poor customer service Put a offer in on a house but never got any communication from Leanne after I was outbid even to up my price Kept on saying she would ring me back but never did , clearly favoutism goes on here Would not use Mortimer's or recommend them _ very poor Was in a position to buy unlike your reply says , we were cash buyers and have already sold which you knew about so please get your facts correct Leanne knew we were cash buyers and still never replied to my callsNegativeResponsiveness, Quality, Professionalism

review by Ral Amatruda

Reply from agent

Thank you for your review. I am sorry you feel you have received a poor service from the Mortimers team. In relation to your comments regarding being outbid, as explained only applicants in a proceedable position are able to offer on our properties. We wish you th best with you property search and hopefully we can help you in the future.

1.00 /5

Made an appointment no one turned up waste of the timeNegativeProfessionalism

review by Alan Dawson

Reply from agent

Thank you for your review Alan. We are sorry that nobody was able to attend the appointment, although it's not an excuse some members of the office have had to self isolate and it had stretched our resources. We pride ourselves on the service we provide, and again we are sorry that on this occasion we have fallen short. If you need anything in the future please done hesitate to contact us.

1.00 /5

Useless from start to finish. The staff at the Great Harwood branch are the most arrogant liars I've had the misfortune to deal with. Tell you they've got buyers to get us on the books and then we find out they did not. The manager Kim especially was particularly difficult to deal with. When I complained about her she thought we were out of order for letting higher management know of her utter incompetence and trail of lies. She became the victim which shows how weak and useless she is. They bring out feelings of hatred and cause the stress. Scum.

review by Dooster Jones

Reply from agent

We are very sorry you feel you’ve not a had a good experience with Mortimers, obviously this is never our intention. We always endeavour to give excellent customer service, which our other reviews for Great Harwood substantiate. As we can’t ascertain the specific circumstances from your review it is difficult for us to comment. If you want to speak with us directly about any issues you feel need resolving, we’d be more than happy to discuss them.

1.00 /5

Don't hate just browsing

review by Anne Briggs

Reply from agent

We’re sorry you have only been able to give us a 1 star rating. Customer service is hugely important to us, so we would like to contact you so we can apologise and understand where we can improve, but unfortunately we do not appear to have any record of you. We would be very grateful if you could contact us to discuss.

1.00 /5

I'm an expat landlord and wished to sell a property at the end of the tenancy. I contacted Mortimers by telephone to try to engage them. The office promised to get in touch with the letting agent to asses the property. and then....... nothing. I sent emails, called the shop and was promised call backs. Every time I tried to speak to Shelley she was biusy and would call me back. Don't waste your time.

review by Garry Smith

Reply from agent

We apologise for the level of service that you have received, it is not the standard of customer service that we pride ourselves on and we are sorry we have not been able to help you on this occasion. We have been in touch with you directly to discuss this and again express our apologies.