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Brookwood Lettings

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

How do they sell houses?! Twice we turned up to view, twice they told us it was the following day. The first time we took as our mistake but to be told the next day the same bollox! Had heard about them not showing by someone else. They are probably ok if you don't rely on them to do the viewings. We are not bothering to try to view again.

Reply from agent

We have checked our diary and cannot see your name in our system. Are you sure you have left a review at the correct site. If you have, but your viewing appointment was in the name of a different person then please let us know so that we can check our records to see what went wrong. We strive to give the best service we can,

2.00 /5

Having trained a long time ago as a surveyor & worked previously for a very prestigious estate agents elsewhere in the country , i thought i knew a fair bit about how the buying & selling of houses worked in England & the valuable role estate agents play in it . I always thought their role was to facilitate a smooth transaction between vendor & purchaser , removing any tension & misunderstandings in what is a very emotive situation . Nope , apparently not . From the brief experience gained with dealing with Bramptons i must conclude that estate agents are there to frustrate potential buyers until they give up & go away . Silly old me . This particular old dinosaur will take their money elsewhere & purchase a property from someone who strangely wants to help sell one to me .

1.00 /5

My experience is 1 for the books. Firstly they are always too busy to show you a property......try them before you advertise. The property is a detached probate property where the vendor and her sister are in agreements and so 4 months after my offer was accepted. They still had not applied for the grant of probate costing me money. Estate agents never made clear ot was a probate property from the start. And I doubt they even had signatures from both sisters. What's even worse is after all of that and I lost money. They re-marketed it with no care to clients losing money. The attitude when I spoke to them was so what we can sell it at that price all day. So be careful. I'm gonna see what I can do legally and I'm taking my story to the local paper as agencies like this need to be exposed when they get it badly wrong.

Reply from agent

Thankyou for taking the time to leave a review. Looking at our records, we would like to confirm that you were offered a viewing on the day that you called us – many clients are delighted with our availability and personal service including the flexibility we offer for viewings. You have shared your concerns directly with us and we have responded accordingly outlining our obligations as an agent and how this matter was handled. We will not discuss personal details via a public forum. We always act with due diligence and care for both our vendors and purchasers, our many positive reviews suggest that we have been very good at it over our 20 plus years.

1.00 /5

Useless company, will undersell your property. AVOID!!!

1.00 /5

Don't even answer the phoneNegativeResponsiveness, Quality, Professionalism, Value

1.00 /5

We will not ever go with or ask them to value a house ever again. The guy that showed us round was very arrogant, thinking he new everything. Would not like him to show potential buyers around a property as would put them off. Not impressed.

Contact details

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Address

315 Woodham Lane, Woodham, Addlestone, Surrey, KT15 3PA, South East, UK, KT15

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