Pretty awful agency, happy to take your money, but weak with tenants, disorganised with services, misleading contracts, takes ages to get anything done. Many excellent other agents in the area, wouldnt recommend this company for tenants or especially landlordNegativeQuality, Professionalism

If I could leave 0 star I would AVOID THIS AGENCY IF YOU ARE TENANT - NOT EVEN MENTOIN - BUYING PROPERTY It took them 2.5 months to chase landlord about our deposit and on top of that tried to get us on wear and tear and take most of deposit back - adding some imagined numbers for some flat maintenance and cleaning - which we did before moving. It took them months to give us new washing machine, they have never solved MASSIVE MOULD issue in our flat and only giving us some useless tips on how to avoid mould hoping it will help solve the problem. Poor flat conditions to start with - which caused them now charge us extra to maintain it which is ridiculous. Landlord himself is hard to even reach out and everyone hates him in neighbourhood because he is careless and neglect the problems. Agent Gemma only protects landlords rights - she didn’t even wanted to give us references which we desperately needed to get new flat - because landlord wanted to sell flat so even then she didn’t want to help and be human and have empathy. All you do is chase and spam untill they finally get things done. The whole experience was unpleasant and I do not recommend you to do any business with them. If you want to see your deposit back- find another agency and check their reviews before you commit to anything. This agency will get you even on tiny dust on the light bulb and charge you for it! AVOID

Arranged to view a property, I drove 40 miles from London, 2.5 hour round trip, arrived 20 minutes early, called the office to let them know I was there, they said they would let Jacob (who I was meeting) know I was there. Jacob never turned up, no call, no communication at all… it was 5:30 when I called back at our meeting time to ask where he was but the office closed at 5:30. The next day I called to ask what happened, Jacob answered and I asked what happened to our viewing, his first response was clueless, he’d clearly forgot about it, when I reminded him of our arrangement his instant response was to lie that he was actually there and I wasn’t and maybe I’d imagined the whole event… His response was comical, when he’d finally caught up with what I was talking about he didn’t apologise, showed zero remorse for being so sh1t, he literally couldn’t of cared less, he just asked if I’d like to rebook, my response “what do you think mate?” If I’d performed so poorly in my job and stood a client up I’d be severely embarrassed but this numpty seemed to have no shame what so ever. This conduct is 100% why estate agents have such a bad rep… couldn’t care less chancers… How can anyone do business with these scumbags…

House was spotless but they made ways to take money from deposits

Avoid if you can. Not good at all unfortunately. They don't bother repairing or fixing things (with different excuses), slow to respond and as usual they care only about money. Also, be careful with property reports (but you already know that, right?): they don't put issues in the initial report and try to put as much as possible "new" issues in the final report. And if they can "forget" returning some money to you that they owe, be assured that they _will_ forget to do it.

Don’t take responsibility for they’re actions, poor communication skills. Zero empathy and lack of CUSTOMER service.

If I could give less than one star I would! I was guarantor for my daughter's flat and I completely agree with those who have given 1 star. A shambolic establishment. They spin defensive emails that are filled with lies, half truths an innuendos! Do yourselves a favour do not use this agency unless you are willing to deal complete childish emails and inaction!NegativeQuality, Professionalism

Worst experience with them absolutely thieves ..never work with them gemma.Flurry protect only the landlords not the tenantsNegativeProfessionalism

Absolutely shocking, a shambles of a branch. It is such a shame because I would have highly recommended Martin and Co based the service received at the start of my tenancy. It has been a month since I have checked out and I am unhappy with the end of tenancy service.