Hi Ishfan, we are really sorry to read this. It would be great to get some further information from you if possible so we can look into this for you. Please can you email us at reviews@ryderdutton.co.uk

Hi Ayesha, we are really sorry to read this. It would be great to get some further information from you if possible so we can look into this for you. Please can you email us at reviews@ryderdutton.co.uk

Hi Narmeen, we are really sorry to read this. It would be great to get some further information from you if possible so we can look into this for you. Please can you email us at reviews@ryderdutton.co.uk

Good morning Jaz, I am very sorry to hear that there has been a breakdown in communication between yourself and David Mottershead and I would like to take this opportunity to apologise on his behalf. My name is Peter Hill and I am covering for David whilst he is away on holiday and I would like to help with your enquiry. Please contact me at your earliest opportunity and I will be happy to assist you in anyway I can. My email address is phill@ryder-dutton.co.uk and my contact number is 07866 519994. I look forward to speaking with you soon. Kind regards.

Dear Hardik, Thank you for taking the time to leave some feedback for us. At the time you contacted us, the property had been on the market for a week and had been receiving a large amount of viewings and offers in that time period. As some of these offers were in excess of our clients expectations, they requested that any further viewings be cancelled so they could agree a sale and secure their dream home. It would have been unprofessional of us to advise them against this and I am confident had you been our selling client you would have wanted us to act in your best interests as well. I note that you said nobody informed you, however I can see that a colleague contacted you to advise that our client had requested us to cancel any further viewings. I am sorry that you feel our service fell below your expectations, however the market is very competitive currently and as we can only sell a property to one buyer, there will naturally be some disappointment from those that miss out. Please feel free to contact me at the office to discuss this further and I can see if we have any other properties that may be suitable for you. Alex Fitton, Manager

Mr Ahmad, as per our discussions we agree it is unfortunate that your purchase is not progressing as quickly as you wish. We can only assure you we are trying to communicate with the seller every day and will continue to keep you fully updated on a daily basis as agreed. We hope in time you will be able to change your review to reflect our service, as opposed to your frustrations with the current situation.

Hi Richard, Thank you for your review and raising your concerns. Naturally we are disappointed to see that you felt our service only warranted one star. We have checked through all the messages received over the last few weeks but have been unable to trace any of your calls. As our fees can differ depending on the value of the house, we are unable to advertise these as it may be misleading to our clients, however all fees are fully discussed on the free market appraisal so you can make an informed decision. In regards to the hours advertised on our website, these are stated as telephone opening times only due to the current pandemic and therefore are correct. Please feel free to contact us on 0161 330 1192 with the address of the property and we can look further into what has happened to ensure it doesn’t happen again. Kind regards Alex Fitton

We’re sorry you have only been able to give us a 1 star rating. Customer service is hugely important to us, so we would like to contact you so we can apologise and understand where we can improve, but unfortunately we do not appear to have any record of you. We would be very grateful if you could contact Alex at the Ashton office on 0161 330 1192 to discuss.