Quick and straightforward - friendly staff that are easy to get in contact with and enthusiastic to get things sorted. Charlotte has always been extremely helpful and gets things done quickly.

John Shepherd has been managing our investment property for over seven years now during which time they have been professional and proactive both in terms of finding new tenants and managing the tenancies.

I cannot recommend Lily enough. Having needing to move during the current pandemic, I thought I would find it difficult to find somewhere and it be risky only being able to view somewhere online. I thought the whole letting process would be more difficult. Lily made it very easy, was efficient and kept me informed during the whole process at any time of day. Everything was completed over email / phone.

We used John Shepherd when selling our apartment in Birmingham. Lovely friendly and well organised people there, especially Maggie and Emilie who are a great asset to the business. Well done to them and a big thank you. A further big thank you to Rhiannan McArthur for dealing excellently with our issue with our apartment. An asset to the business.

We have had a great experiece with John Shepherd, with their great communication and support throughout our initial tenancy period. Chalotte our property manager was very professional, friendly and helpful! Overall a great property agent who I would highly reccomend!

Had a great experience viewing an apartment with Maggie. She was polite, courteous, knowledgable of the area and actually sold the benefits of the property (as opposed to a lot of agents who just tell you what room you're standing in (I know I'm in the kitchen, thanks!). I also spoke to Emilie on the phone who had a professional manner, was friendly and most helpful. I ended up purchasing the property so thank you very much. Keep up the good work! Update: Following a sprucing up of the property we decided to have JS find tenants for us too. Lily was looking after us and did a find job. With so much competition for apartments in the price bracket we were listing in, we thought it would be months before it was rented out. However, only a few weeks later it's now occupied at the price we adked. Thank you so much! Lily was courteous, efficient and did her best to get everything done. She was also extremely patient with me being not so quick to get back to her. Thanks again, would certainly recommend your team. 🙂

The staff are quite friendly and reply quickly to queries. The contracts are very comprehensive and ensure you're covered under all eventualities.

Thanks for your support Emilie! You’ve been professional in helping with getting started with one of the biggest purchases I’ve had to make to date! By far the best estate agent I’ve dealt with. Good quality service and prompt response.PositiveResponsiveness, Professionalism

Lily Johnson has been nothing but professional and very helpful especially during lockdown, I couldn't recommend them any more!PositiveResponsiveness, Professionalism

We recently used John Shepherd to let our apartment in the city centre during covid lockdown. We dealt exclusively with Lily Johnson and throughout the whole process she was a pleasure to work with. Not only did she find us a tenant quickly but made the process easy. Communication was excellent at all stages and she worked efficiently and courteously at all times. Thanks Lily and thanks JS.PositiveResponsiveness, Quality, Professionalism, Value