Lily Johnson helped me find a tenant for my property even in the middle of a global pandemic and lockdown. She was professional and helpful without being too "pushy," and she used all the resources at her disposal to show my flat in its best light. I'd be happy to work with her and the team at the John Shepherd office in Birmingham again.PositiveResponsiveness, Quality, Professionalism, Value

John Shepherd managed the sale of my apartment, which due to an uncertain market at the time wasn’t a particularly straightforward sale. I’m happy to say I felt well taken care of throughout. Their advice was always well informed and well considered and their service and professionalism was consistently excellent - from Maggie at the earlier stages and then Emilie later on. In particular the way Emilie handled a number of unexpected issues from the buyer side was particularly impressive. We had productive and candid conversations and it was always clear to me what was happening. There was also a lot of thinking outside of the box from Emilie to get things back on track! At the 11th hour there was another issue from the buyer and the sale looked certain to fall through. This is where Emilie really came to the rescue. I gather this took some very delicate conversations with the buyer and their solicitor but somehow she managed to turn it around. Selling a home is a very emotive experience and in the wrong hands can be a nightmare. I wouldn’t hesitate to use John Shepherd again. You can never control every aspect of the process but having the right expertise, experience and customer service ethos on your side makes all of the difference.

Very good and reliable property management agency. Megan was very kind and helpful when I was looking for renting a flat in Birmingham, she prepared all the paperwork and got everything on time ready to be signed the day we agreed. I had a very good experience, I highly recommend John Shepherd when it comes to sales, lettings and property management.PositiveResponsiveness, Quality, Professionalism, Value

I rented my flat through John Shepherd and they have been very professional during the 4 years I have been living there. I had a few maintenance problems in my property and they always provided a fast solution. I recently have ended my tenancy with them, and the process has been very smooth and Charlotte has been always in contact with me for everything even during Covid-19. In conclusion, and comparing with my friends's experiences with other Estate Agents, I definitely recommend them.PositiveProfessionalism

I wanted to write this once I’d settled in the flat i am renting. My experience with John Shepherd- Birmingham has been nothing but a bliss. If i could give more than 5 stars i would! From viewing the property i dealt with both Megan and Lily Johnson and they were very professional, patient and understanding, I cant fault either of them. Communication was fast and any questions i had were dealt with in a timely manner. Having rented from other agencies which shall not be named, I will say that i was caught off guard as i was dreading the whole process due to bad experiences I’ve had in the past. I strongly recommend John Shepherd to anyone out there. Thank you Lily and Megan!!PositiveResponsiveness, Professionalism

I have been renting a flat with John Shepherd for the last two years and have had nothing but positive experiences. Any issues with the flat have been dealt with as soon as I've reported them and everyone I've spoken to has been professional and responsive, especially Lily and Charlotte who I have had the most contact with. Great customer service and I would recommend this estate agent if you are looking to rent somewhere.PositiveResponsiveness, Quality, Professionalism

My experience at John Shepherd was absolutely amazing. My agent Lily from the John Shepherd branch in Birmingham on Colmore row, handled my move with such grace and efficiency that I honestly do not know how the process would’ve progressed without her. She made sure all my queries were answered with the most detail and ever so promptly, irrespective of what time or day it was. I have never had such an efficient as well as informative agent experience before, but I can honestly say I would fully recommend John Shepherd. Overall an utterly helpful and pleasant experience!

had a good experience with this agent, unlike other agents I got a good amount of deposit back which used to worries me a lot. I really definitely recommend it to my colleagues. Charlotte is really responsible and she also keeps my letters after I moved away, and that letters are all important. They always response in time and not bother the tenant. Lily was nice was helpful as well. I am happy with the agent.

Lily Johnson was extremely helpful both before and post moving in. Very responsive and professional even with the difficult timing due to Covid. Her and her team were very helpful and made things as smooth as possible for the move.PositiveResponsiveness, Professionalism

Lily Johnson came to our rescue when our new tenant backed out after 2 months due to the COVID-19 Pandemic. Lily found us a new tenant within days and has handled all of the handover paperwork very efficiently. We will definitely go back to Lily for our next tenant. Thank you.PositiveResponsiveness, Quality, Professionalism