Lily has always been professional and very helpful in helping with my enquiries. Really easy to work with and excellent communication. If you are looking for an estate agent that cares every step of the way then I highly recommend John Shepherd.PositiveResponsiveness, Quality, Professionalism

thank you for Megan，her is very friendly and very nice.PositiveResponsiveness, Quality, Professionalism, Value

Good and friendly service, I would recommend it to both new tenants and landlords.PositiveQuality, Professionalism

Despite the Covid-19 lockdown and having to work from home, Lily Johnson did a fantastic job of completing the handover from the developer, marketing the property and finding a tenant for me, quicker than I could have hoped for in this climate. Thank you so much!PositiveResponsiveness, Professionalism

The team throughout (especially Charlotte) my tenancy were fantastic and really supportive. Best letting agents I've ever usedPositiveProfessionalism

Team was very helpful with my early tenancy issues, special mention to Charlotte who helped me sort out a broken bed replacement and subsequent incorrect furniture replacement with a chaotic 3rd party supplier of furniture. Responsive to emails and phone calls, helpful with issues.PositiveResponsiveness, Professionalism

Thanks for your support Emilie! You’ve been professional in helping with getting started with one of the biggest purchases I’ve had to make to date! By far the best estate agent I’ve dealt with. Good quality service and prompt response.PositiveResponsiveness, Professionalism

I wish to thank Gita Patel at Birmingham City branch for her sense of responsibility and commitment. Mrs Patel has recently taken over to manage my properties in Birmingham. She took over a complicated task, where the property was left in a mess. She had no hesitation in rolling up her sleeves and helped me to tidy it up, so that the property can be put back into the letting market instantly. She also responds to any issues regarding the property/tenant swiftly and takes the appropriate actions to resolve them. I really appreciated her effort and would like to thank her for all the assistance that she has been giving.PositiveResponsiveness, Professionalism

We've had a great experience with agents at John Shepherd. Drew was a pleasure to deal with in getting everything sorted with moving in and Charlotte Ford has been excellent managing everything since moving in. Any time I've had to contact her she's been super responsive and helpful. When the tenancy ended, Charlotte helped us to get everything wrapped up, and returned our deposit promptly, making the usual stress of moving that little bit easier. A great person to deal with.

I have dealt with John Shepherd for a number Of years and have always been impressed with their service especially Charlotte who is outstanding.