A mention for Gita, whom has looked after my property interests competently in every way. Nothing is too much trouble and she clearly has her clients best interests at heart, professional through and through. Keep up the good work Gita!

Smooth lettings process and great response times from our property manager Charlotte Ford since moving inPositiveResponsiveness

Compared to other experiences we have had with estate agents in the Birmingham area, John Shepherd have provided a far better service. Their maintenance system works well, and we always receive a timely response to any queries. Charlotte has been a pleasure to deal with whenever we’ve had issues.PositiveResponsiveness, Professionalism

All the housing resources are real and effective, with complete pictures and texts, and complete relevant key information. Especially, the video viewing during the epidemic makes people feel at ease. I would especially like to thank Lily and Megan, who have been very responsible since the inquiry, and responded to each email very quickly. All kinds of contract information were clear and painstaking, and the service was excellent.

I have just moved into the new flat that I found through John Shepherd. I would like to thank Emily, Lily and Megan at the Birmingham office. Emily showed me the property and her friendliness made all the difference seeing the place for the first time. It was then Lily and Megan who took it over from there and did a stellar job seeing me through the whole process. They were accessible and amicable at all times. They patiently answered all my questions, and I did have many given it was my first time renting a property in the UK. They accommodated all my needs and put all my concerns to rest. They made the process I dreaded painless and smooth. They are professional yet compassionate which is exactly what one needs entering the rent cycle for the first time in a country other than one's own. I am grateful for all three ladies and particularly sending gratitude out to Lily and Megan since I interacted with them the longest. They continue to answer my questions and address my concerns. Thank you for helping me find and settle in a cosy flat that I am happy to call my home.PositiveResponsiveness, Quality, Professionalism, Value

As a tenant, I have met many many agents in Birmingham, and I would like to endorse the professionalism and friendliness of Megan and Lily from John Shepard's. Megan showed me a few flats, and unlike most of agents, she never pushed her interests, she remained silent to let me do my evaluation, she agreed with flaws, she was punctual and polite. I worked with Lily in a difficult situation, and she showed dedication and professionalism. At the end, in the current structure of tenant-property owner-agent, the agent is on the side of the property owner, however, these people try their best to consider tenants as well. I hope John Shepard's appreciate their values.

Would just like to say what a stress free and profesional service Kate has provided. I had a few maintainence issues and kate gets it sorted in a timely manner and always keeps my updated. Thanks Kate.PositiveProfessionalism

A special thank you to Gita Patel at John Shepherd's in Birmingham, who has assisted me over the last few weeks with my end of tenancy check out procedures. Nothing has been too much trouble for Gita. A professional and quality service provided by a proactive Property Manager at John Shepherd.PositiveResponsiveness, Quality, Professionalism, Value

This was my first time using this estate agents and the whole process was very smooth and professional. Lily and Megan were helpful and even though I was sending emails with lots of questions, they made sure to answer to each one of them. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Lily Johnson is professional, courteous and efficient.PositiveResponsiveness, Professionalism