since changing from Derek spires i have found that the service is a lot better. however i still have big cold old windows that need replacing and cold walls as are not properly insulated(all exterior walls need thermal boarding . putting wallpaper over everything so the new tenant doesn't work with me as i am a plaster by trade. puddling has destroyed any chances of creating outdoor space and have only sat in my table and chairs once due to feet in puddles and no proper drainage:(.now i have done some work to tie me off but this winter has been the worse heating is never off. soon as its off its like being in freezer with all my hard earn possessions getting damp:(. work i have undergone hasn't been reimbursed. was told handy man would help out but have seen or hurd.never new that taking over the tenacy means i become that handy hand lool security bulbs have all gone and trying to walk down 3 sets of outdoor stairs with no lights is a total nightmare. seem to be going round in circles last few years

Just boring, lack of sincereness

AVOID !!! AVOID!!! AVOID!!! MO SHAH & AMELIA BRADY I would never write a bad review but unfortunately this has been the worst experience I’ve ever had with an estate agency. They might be efficient for landlords, but as a tenant, I would strongly advise staying far away. I rented a two-bedroom flat through this agency for a year and never missed a single payment. When I first viewed the flat, it looked clean and well-kept. I was told I could move in within a few weeks, as the landlord wanted to freshen the place up. However, on the day of key collection, I was shocked to find the flat in a complete mess — nothing like what I’d originally seen. I immediately raised this with the letting agent, only to be told that I hadn’t requested the place to be cleaned — a bizarre and dismissive response. Even more concerning, the move-in inventory had falsely listed the property as “very clean,” which set off alarm bells. I tried to overlook this and make the most of my time there, but two months in, a major leak from the upstairs flat caused serious issues. I contacted the agency repeatedly, but they showed no interest. Soon after, my hot water tank began to overflow, and to prevent further damage, I shut off the water myself. I informed the agent, Mo, right away — but no action was taken for six months. Only after threatening legal action did he finally address the issue. That meant six months without hot water for me and my young daughter. After deciding not to renew my tenancy, I gave the required two months’ notice. Suddenly, the agency became interested in fixing the various outstanding problems, including the mold caused by the leak. Unfortunately, due to my work commitments, I wasn’t available during the limited time frame they proposed. The final straw came during the viewing process. Although the contract stated that I would be given proper notice for viewings, one Saturday at 10am I heard someone trying to enter the property unannounced. I refused entry and emailed the agents, asking that they always notify me in advance. A week later, my neighbor called me to say people were again at the door. I then received a call from Amelia at the agency asking if I was home — she had gotten the viewing date wrong. I told her the viewing couldn’t proceed. Despite this, she attempted to enter the flat anyway. My neighbor informed me they were inside, and when I tried to call Amelia, she ignored all my calls even though she was clearly on the property. When I raised this with property manager Mo Shah, he claimed I had given permission for the entry. I was told the calls were recorded, but after submitting a subject access request, I was informed that the specific call in question wasn’t recorded after all — highly suspicious. To make matters worse, more than three weeks after moving out, I’m still waiting on the return of my deposit. This week I have tried contacting the agents and advised I will get a call back…No call back. I have just received a email back advising it can take a further 4 weeks. How is this even legal to wait up to 8 weeks. I will be contacting The Property Ombudsman to report this appalling treatment. I strongly recommend avoiding this agency, especially if you’re a tenant. The level of service, professionalism, and respect for tenant rights was simply unacceptable.

WORST ESTATE AGENCY! Awful experience, as soon as you have signed a tenancy agreement they are rude & useless! If they ask for a review initially just wait until you have fully had to deal with them ... all I am going to say is good luck. I WISH I read the bad reviews because they are all true. Worst experience ever. Staff are the most unhelpful agents ever

DO NOT USE MARTIN & CO. I tell everyone I meet to stay clear of this estate agency. I had a leak in my property for 2 months that they did not resolve it was coming through my kitchen light which is unsafe. I ended up paying to leave the property early and had so many issues. Communication is poor and they try rip you off at every opportunity. Staff are rude and need a reality check.

APPALLING, MONEY GRABBING ESTATE AGENTS! They have completely ripped us off, poor communication & terrible to deal with - all staff members have been rude. Stay away from them!