Bad experience

Dont even have a courtesy of informing the clients or attending calls. I have been following up multiple times through emails for an application which I had put forward, but no response and after multiple calls to them, they told that it has been given to someone else

Rented a very dirty and faulty flat with a lot of hidden things to repair. They did get it cleaned once I was in the flat and could not stand the state it was given to me. But it should not have been like this when they say it is professionally cleaned. It wasn't. I got tired of reporting the number of things that were wrong with the flat. I was deceived by them during covid times as they only did virtual viewings. Stay away from this agency and save on stress and money.

Avoid using this agency EXTREAMLY arrogant team in Harborne. They have knowingly allowed one of their landlords to let human waste and showers 🚿 run through the streets and told me to go ahead an get an enforcement report off Severn Trent to stop it seeping into My property basically if you have an issue they won't carry out repairs. This Harborne team are extremely unhelpful

Appalling from start to finish Appalling from start to finish, bad experience as a Landlord, and also feel for the tenants, very poor communication throughout and use bullying tactics, hiding the fact they let to tenants who paid in advance and then that they served a section 21 notice that wasn't valid , particularly bad service from Shanti Bailey who seems to think she is a paralegal when she has no clue about serving court papers! My honest advice as a professional landlord would be to use a small company or do it yourself

The tenant deposit protection theme was not properly complied with in this agent. I rent the property two/three years ago and paid the deposit. However, I neither receive the deposit certificate or the account access code applied by the landlord when I asked them to do so, which means I am fully out-of-control of my deposit due to their unclear application. It's tenant's right to have the deposit certificate and could check the safety of the deposit while this agent together with landlord fully ignore this regulation and ignore the interests of the tenants. It makes me concerned the potential "black box" they created in the business. My comments is this agent is irresponsible and ignore the interests of consumers.

I am still waiting for my deposit to be returned since November. Daisy is keep telling us that she needs to speak to the landlord that work needs to be done and it is not true. Asking us to pay for things that happened after we left and that we have emails for. Today she said it is not her problem after we requested invoices for what we’ve been charged for. Do not rent and give deposit because you won’t see it back. Also denied that people walked in my place while I was living there apparently for a house viewing but we haven’t been advised so woke up after a night shift with 2 mens and a woman in my house looking around. I will let you decide if you want to rent a house from them.

Very bad for tenants. Many issues were raised for over a month but no solution. Some issues are affecting health like radiators not working and it has been a month and that too in December and January where it’s so cold but no solution yet. E mailed many times but no one is even bothered to reply. Good in terms of chasing you for monthly rent but very bad in terms of providing even basic level services. Very disappointed and Will not recommend.

Please, please beware of having ANY interaction with this estate agent if you plan to rent a property. I never post reviews online, but I make an exception now because I am so infuriated with the horrific standard of customer care I have received. They were extremely difficult to deal with from the get go. This was my 19th time renting a property (the life of a medic!), so I have a lot of experience and I've never had to deal with such a poor level of professionalism. During my tenancy, they arranged numerous viewings without getting my prior approval. On one occasion, the lights were left on all weekend when I was away, which no doubt added greatly to my electricity bill. It is over 5 weeks since I moved out and have still not received my deposit back despite my numerous phone calls and emails, which have remained unanswered. On their "check-out" report, they listed faults that were clearly present before I ever moved in. I left that property as I found it. I am extremely perturbed by it all as I have been an exemplary tenant, always paying my rent on time and facilitating their requests, often inconveniencing myself in the process. I have never come across such poor standards. Do yourself a favour and AVOID engaging at all costs!