APPALLING, MONEY GRABBING ESTATE AGENTS! They have completely ripped us off, poor communication & terrible to deal with - all staff members have been rude. Stay away from them!

Very unprofessional

Unfortunately, our experience as tenants aligns with many other reviews here. Our property manager Zainab's priority seemed to be keeping the landlord satisfied, rather than acting as a mediator and equally supporting our needs. I am sorry to say her dismissive, petty and confrontational attitude made us feel unwelcome in the house we were paying rent to live in. On two occasions when we reported issues with the property, the blame was shifted onto us, accompanied by accusations of tenant misuse. Some concerns were just ignored altogether and marked as resolved on the tenancy portal, even though nothing had been done. To make matters worse, we also had to sit through unnecessary and invasive house inspections every six months, which honestly seemed more about monitoring us and how we lived than identifying any real problems with the property. This may be due to the house having been involved in illegal activities in the past, something we only learned from the neighbours, since the agency conveniently forgot to mention it. They became more difficult as the end of the tenancy approached, being pushy about arranging viewings and, once again, completely disregarding our privacy, even attempting to show up with less than 24 hours notice. The viewings were conducted by a young agent who, it seems, could benefit from additional training in communication as well, particularly when it comes to respectfully and thoughtfully requesting access to someone's HOME. Finally came the deposit return situation. The landlord had requested excessive deductions to be made to our deposit and our property manager was clearly fighting his corner. We asked for clearer evidence of the alleged “damage” (not in the least visible in the check-out report) along with receipts or quotes to support the amounts requested off our deposit. This all fell in deaf ears and went on for a MONTH in spite of our repeated requests, getting told by Zainab that the landlord was under no obligation to provide such evidence. No receipts, no quotes, no proof of cost whatsoever, just arbitrary figures which we were expected to accept at face value. Once again, ineffective communication and a clear lack of courtesy toward customers, more focused on closing the issue than on resolving it fairly and impartially. We have always taken great care of the properties we rented, often leaving them in better condition than when we arrived, yet from day one, we were treated with utter disrespect. GOOD LUCK to anyone who is unfortunate enough to rent from this company.

Hands down the worst experience I’ve ever had with a letting agency. Our property manager, Zainab, was incredibly difficult to communicate with. It was honestly baffling at times trying to have a coherent exchange with her. From the start this agency has been consistently invasive and inconsiderate. In the final weeks of our tenancy they kept trying to schedule viewings without us being present, even after we made it very clear, that no one from the agency was to enter our HOME without us there. As for the landlord, just another money-hungry leech. He hiked the rent after just one year and would have done it again if we hadn’t terminated the contract. He and the agency also tried to squeeze more money out of us at the end of the tenancy by withholding some of our initial deposit. The irony is that we left the place in better condition than we found it. We asked for receipts and a breakdown of the charges, but Zainab blatantly ignored our requests. Apparently we were just meant to blindly accept the charges without question. We barely made it two years in that place and honestly that was already too long to be dealing with this agency. Avoid them if you value your sanity.

I'm deeply disappointed with the level of service received. It appears that vital checks on the properties were overlooked, leading to some serious safety concerns. Furthermore, I encountered instances of misinformation and deceptive practices on multiple occasions. This has caused significant inconvenience and distress. I hope these issues will be addressed promptly for the benefit of future customers.

A totally fraud Birmingham based estate agent. They took the nin-refundable deposit and then asked something funny. Thats mean you can't provide it and they get away. And the lady in harborne office name Amelia Bradey is act like she's Queen , but unfortunatley in working estae agent.

Worst estate agent to use. House was left on market for up to 18 months. They did not liaise with solicitors and buyer so buyer walked as they wanted to close.

Honestly one of the worst letting agents ever, we had so many issues and it took them a while to do anything about it and tried to scam us on our deposit which we disputed and we got most of the exaggeration back. I don’t know how they’re rated so highly, also very rude over email makes me think this is fake.

Those guys are really unprofessional and they will make everything they can to rip you off. They are holding our deposit for 2 months already as they put a list of unfair expenses to dry out the whole deposit. An example of this is charging … More

Very poor customer care. Treating everyone as fraud. Very rude and unprofessional. Arranging viewing the property by themselves and using their spare keys, be careful they are entering the property without current tenants. Finally they … More