WORST ESTATE AGENTS EVER. They are rude on the phone, aren't helpful with emails and try to do their best at ripping you off. Would tell everyone to stay clear of them.

The contract and services are one sided towards the landlord. The turnaround time to resolve issues typically more than 3 months with constant chasing via calls and emails. AVOID MARTIN&CO. AT ALL COST. UNFORTUNATELY MY LANDLORD IS FROM HELL, AVOID B15 3EE GATED COMMUNITY, INCONSIDERATE NEIGHBOURS!!!

DO NOT BOTHER GOING TO OR CALLING THIS LYING AGENCY!! This is the most unerious and ridiculous estate agency staff I ever spoke with! When you request viewing for a property, they always say the person for the viewing is not in the office and they will call back, of course they never call back! Recently tried to book a viewing for a flat they listed, spoke on the line with Dan/Sam who confirmed two times they booked me in for a viewing, however they never sent me confirmation email, or called me before the viewing to say I haven't been booked and to cancel it! They mislead tenants, asking for property offers higher than the price on the listed advert, which the landlord wants. What do you do with the rest of the money?? Do you keep it for your pockets?? All of the customer service is absolutely awful and you can barely book a viewing, you would be lucky if you book it for the next month. Awful agency.

One of the worst experiences I have ever faced thanks to Martin & Co Harbourne. The property management team lacked basic manners and professionalism especially Shanti Bailey. Boiler stopped working and after reporting it on the online app, I had to wait 5 days just to be told they will call every day until I had to get someone out myself to fix the issue. Found out also that they ended the tenancy despite agreeing a price just so they could increase the price further, this I found out from an employee there. Lastly when I'm finally done with the agency the deposit took 7 weeks to return to which they tried to charge me for things that did not warrant any charge. After complaining to escalate this with the property ombudsman, they conveniently returned the deposit within a few days. I would not recommend this agency to anyone, the worst property management team I have ever experienced which is a shame as the lettings team is really good however once you are in it is a nightmare.

Martin and Co- have to be the worst agency in the UK. No heating for 4 days- classed as a emergency if no heating in 24 hrs- 2 kids 4 years old and 9years.. rooms are cold- they can’t play upstairs .. one small fan heater between us to warm up the whole house. Neither the agency or Landlord have offered heating appliances .. sent engineer- only to come back and not be fix the problem… But same boiler has issues for 2 years.. Water leak- corridor light not working- paint coming off in the bathroom - bedroom door not working- front window lock not working - the list is endless.. Increase rent and still aren’t fixing things- so now next step is court ….. also, cheeky agency - listed a problem in July via app for water leak had the email notifications that they received it- only now for them to go and delete the job .. and say I never sent it… Why can’t they do the job they get paid for - is it so hard…. Landlord is not even better…. Wants the rent but wont fix issues around the house..

I usually don’t write a negative review but goodness this one’s necessary. Not just for me but to help others know on how awful the customer service is. I was a tenant of Martin and co for 6 months, let me say this, if your property manager is DEBBIE KEMPSON, you are doomed. The worst customer service I have ever received, I’m usually a person who believes in giving respect and taking respect but man this pushed my tolerance level to extreme. After I vacated, the deposit must usually be returned by 10 days following checkout report which usually comes by 3-4 days. My deposit took 2 months to be returned even after landlord informing them to return it a week after I vacated. Every time I called this lady, she was not only ignoring the calls but arrogant, rude, mannerless, feeding lies over lies every time she spoke. DO NOT EVER TRUST THEM EVER. They deduct money from deposit for no reason, 350 pounds was deducted from mine for things which I was never guilty of. I was not so courageous to go against them as I have too many things going on with my personal life but someone has to take action against these people. If the deposit is not returned, I suggest you call DPS and know how to get on with legal action. After I said I’m going with legal action, they returned the deposit the same day. Moral: DO NOT TRUST THEM at any point of tenancy. I would like the senior manager of Harborne branch to take some action here, what’s happening here is very wrong. You might loose really good customers with this behaviour.

If your property manager is Natasha Scott then i feel sorry for you. She will deliberately try to make things difficult for you out of spite and be unhelpful. Good luck to anyone who decides to go with martin and co. x

I am highly disappointed in this agency. I was called after going for a viewing and the landlord is happy with my offer and is willing to meet I and my husband to finalize everything. With this great news, we stopped every viewing I had. We traveled very early in the morning with our newborn from London for the meeting and it went well. They assured us that they would give us a call in two days and they never did. Anytime I call, they tell me stories. Knowing very well that we were waiting for them. Later I checked the property online and the price was changed. This means they ain't ready to give out the house and they were happy wasting my time too. Calling to tell me that I won't get the property or the price has changed would be better but no they didn't. They are a total waste of time.

I have been asking for a letter from the manager for a week and he does not reply to my email

Never recommend this agent.