Theres a guy in sales very rude. I won’t be dealing with these people I’ll take my custom elsewhere.

Nathan is very professional and coordinated.

Bad experience

Had and appointment to view the house, drove 30min, when arrived no one was there, contacted agency and they said it was no appointment. Wasted my time.Disappointed with this Agency.

Please, please beware of having ANY interaction with this estate agent if you plan to rent a property. I never post reviews online, but I make an exception now because I am so infuriated with the horrific standard of customer care I have received. They were extremely difficult to deal with from the get go. This was my 19th time renting a property (the life of a medic!), so I have a lot of experience and I've never had to deal with such a poor level of professionalism. During my tenancy, they arranged numerous viewings without getting my prior approval. On one occasion, the lights were left on all weekend when I was away, which no doubt added greatly to my electricity bill. It is over 5 weeks since I moved out and have still not received my deposit back despite my numerous phone calls and emails, which have remained unanswered. On their "check-out" report, they listed faults that were clearly present before I ever moved in. I left that property as I found it. I am extremely perturbed by it all as I have been an exemplary tenant, always paying my rent on time and facilitating their requests, often inconveniencing myself in the process. I have never come across such poor standards. Do yourself a favour and AVOID engaging at all costs!

Horrible experience! It's been about 1.5 months since I have left the property but my deposit has still not been returned. I wish they showed the same eagerness on checkout as they do on checkin.

Further update to come everyone. And it will be shared to all Martin & Co locations. They only offer a service that benefits them and all they do is take your money. They will offer you a lower percentage than the market and then try and take your money at every opportunity. Do not trust their smiles!!

Rented a very dirty and faulty flat with a lot of hidden things to repair. They did get it cleaned once I was in the flat and could not stand the state it was given to me. But it should not have been like this when they say it is professionally cleaned. It wasn't. I got tired of reporting the number of things that were wrong with the flat. I was deceived by them during covid times as they only did virtual viewings. Stay away from this agency and save on stress and money.

Moved out and 2 weeks later still waiting for my deposit return. Please avoid like the plague.NegativeResponsiveness, Professionalism

Very unprofessional business,We are Ukrainian refugees searching apartment for rent, we travelled from London to see a flat in Birmingham.We called in advance that we coming with a 1 year old child when we arrived Birmingham we also called that we will be a little late because it was our first time ever in Birmingham and getting there with a child and don’t know the road was not easy for us and they said that’s ok they will wait for us upon getting there they told us the agent had left.It is not like we didn’t call in advance to inform.You just don’t treat people like this.Very unprofessional and wicked.