Would give 0 if I could. Have been a tenant in a rented property for over 2.5 years with these, and there's been a constant catalogue of errors that are frankly laughable. From giving my number to contractors after I've moved out, to taking over a week to fix a boiler and calling about a repair a year after initially reported and fixed (genuinely), they are by far the WORST agency I've ever dealt with. Not at all transparent with fees, ignore emails and even manage to screw up returning deposits by sending too much and asking me to return some. Laughable, nightmare and absolutely thrilled to not have to deal with this company again. AVOID.

Extremely poor customer service! I called the Harborne office on behalf of a potential tenant and was not let to finish sentences during the telephone call - whilst I appreciate they needed the tenant's permission to speak to me on their behalf, I was only putting a general enquiry forward, therefore not asking any personal details. The female adviser seemed to rush the phone call, very inconsiderate and not empathetic. Every business that relies on clients should be offering at least satisfactory customer service to clients and should be considerate of individual needs and concerns - that was not the case! I kindly asked if there was a manager in the office or anyone else I could speak to as the first adviser made me feel uneasy and was told no one was available to take my call. Personally walked into the office only after 15mins from that phone call and 5+ employees were present. The female adviser I spoke to on the phone seemed very uneasy and concerned and was not expecting the visit. She had a completely different attitude whilst speaking to her face-to-face. The adviser's colleague backed upon the same conversation and they both seemed to not be accepting the fact that their customer service was poor and were only concerned on the steps moving forward. In addition, the adviser's colleague clearly stated she would have approached the conversation the same way as the first adviser. As clearly stated above, other 5+ employees seemed disinterested at all and could have, at least, taken an interest to resolve my issue. The referencing agency they are affiliated to, Van Mildert, after 4 phone calls dated 28/03/19, let the tenant ring their office for 1h+ with no reply. I would never expect such poor customer service from a 'leading UK estate agents' - what a shame!

Actually no stars at all! From the bunch of lies we were told on our viewing to the length of time for all the repairs.... Our property Manager has been dealing with things fairly well but they do need landlord’s confirmation to do things. We have been massively unlucky with that too! We have been through a ridiculous referencing system, dealt with some impolite members of their staff and the one we assumed is the right person to deal with our offer, gave us all sort of empty promises about the things that were supposed to be done in the house before we move in. I had to report over 10 maintenance issues in week one and they started the maintenance weeks after they were raised. Generally, even if you like a property looking at the photos, check the agency and if it was this particular one, just forget about it. So Disappointed with them 👎👎👎

Decided to use this company to sell my house. After 4 months and no offers we decided to remove the house from Martin & co and use another agent. We were informed that we were unable to do this for 28 days as per the contract. No goodwill was forthcoming from Martin & co.....what can this company achieve from this? We don't want it to be marketed by this company so have told them not to carry out any viewings. So now our sits in limbo until the 28 days notice ends...sad and petty.

I recently had a short term tenancy in a professional house share managed by Martin & Co and I was really disappointed with the service I received throughout my time dealing with them. Initially after paying the deposit and admin fee to secure the room the cost of the monthly rent was randomly increased as per the landlords request. This was really frustrating as the price of rent was already at the top of my budget and I found increasing the cost after I had made a commitment, based on the originally advertised price, to be very unprofessional. During my tenancy Martin & Co were very slow and sometimes unresponsive when it came to fixing any maintenance issues with the property. Anytime I did call the office to report problems the staff were generally quite rude & lacked decent customer service skills. When the tenancy ended and the final inspection was complete I waited over 4 weeks for the deposit to be released back to me despite frequently chasing the issue. Again during this period the customer service was really poor and no urgency was shown to get things sorted. Overall, not an estate agent I would recommend & I hope if anyone does use Martin & Co they have a better experience than me.

Actually no stars at all! From the bunch of lies we were told on our viewing to the length of time for all the repairs.... Our property Manager has been dealing with things fairly well but they do need landlord’s confirmation to do things. We have been massively unlucky with that too! We have been through a ridiculous referencing system, dealt with some impolite members of their staff and the one we assumed is the right person to deal with our offer, gave us all sort of empty promises about the things that were supposed to be done in the house before we move in. I had to report over 10 maintenance issues in week one and they started the maintenance weeks after they were raised. Generally, even if you like a property looking at the photos, check the agency and if it was this particular one, just forget about it. So Disappointed with them 👎👎👎

I recently had a short term tenancy in a professional house share managed by Martin & Co and I was really disappointed with the service I received throughout my time dealing with them. Initially after paying the deposit and admin fee to secure the room the cost of the monthly rent was randomly increased as per the landlords request. This was really frustrating as the price of rent was already at the top of my budget and I found increasing the cost after I had made a commitment, based on the originally advertised price, to be very unprofessional. During my tenancy Martin & Co were very slow and sometimes unresponsive when it came to fixing any maintenance issues with the property. Anytime I did call the office to report problems the staff were generally quite rude & lacked decent customer service skills. When the tenancy ended and the final inspection was complete I waited over 4 weeks for the deposit to be released back to me despite frequently chasing the issue. Again during this period the customer service was really poor and no urgency was shown to get things sorted. Overall, not an estate agent I would recommend & I hope if anyone does use Martin & Co they have a better experience than me.

All good before and during the tenancy, after however, when it came to the deposit return (surprise surprise) - absolutely awful. Every email I sent was ignored or took a month for them to respond, and when they did, they ignored every point I made! Most estate agents will work with their customer to compromise and prevent disputes being taken to court, but Martin & Co don't seem to care. If you are renting with Martin & Co, just be aware that they charge £120 cleaning costs no matter how minor the job is. I had to pay £120 because I forgot to empty the washing machine draw! They stated it needed a 'general clean' even though it is clear in the pictures this was the only thing not clean. When I argued this price was too steep, my reasonings were completely ignored and I was told 'we have a contract with the company and use only them'. I googled cleaning services and could have got the job done for a tenner. Ridiculous

Would give 0 if I could. Have been a tenant in a rented property for over 2.5 years with these, and there's been a constant catalogue of errors that are frankly laughable. From giving my number to contractors after I've moved out, to taking over a week to fix a boiler and calling about a repair a year after initially reported and fixed (genuinely), they are by far the WORST agency I've ever dealt with. Not at all transparent with fees, ignore emails and even manage to screw up returning deposits by sending too much and asking me to return some. Laughable, nightmare and absolutely thrilled to not have to deal with this company again. AVOID.

Actually no stars at all! From the bunch of lies we were told on our viewing to the length of time for all the repairs.... Our property Manager has been dealing with things fairly well but they do need landlord’s confirmation to do things. We have been massively unlucky with that too! We have been through a ridiculous referencing system, dealt with some impolite members of their staff and the one we assumed is the right person to deal with our offer, gave us all sort of empty promises about the things that were supposed to be done in the house before we move in. I had to report over 10 maintenance issues in week one and they started the maintenance weeks after they were raised. Generally, even if you like a property looking at the photos, check the agency and if it was this particular one, just forget about it. So Disappointed with them 👎👎👎