They never respond to by inquiries and wasted my time a lot. Useless

I have let two properties through Martin and Co. and my experience with them has been appalling. A truly shoddy service even though they happily take your money. As far as property management goes, Throughout the time I let through them, there were never any inspections of my property or at least they never submitted any reports of inspections. Inevitably, properties were not kept in a good state by tenants and I was saddled with the costs of fixing at the end of the tenancy if I wanted my properties to be let out again. I have had confusion with their agents signing leases for an amount less than I had agreed to, had tenants make material alterations without consent, consistent late payments and Martin & Co chose not to do much about it leaving me to deal with it myself. At the end of tenancies, they are by far the worst when it comes to helping you recover costs from the DPS. I recovered not a pence of my costs and was not even informed of the outcomes until months after when I had asked. I have NEVER encountered this with another letting agent. In a sale of my property, they acted in the interest of the buyer and to my detriment even though I was the one paying their commission and to whom they were obligated in terms of a contract. If you are a landlord and require a management agent, know that they are not responsive, do very little in terms management and happily take your 10% fee. If you are selling with them, know that they do not necessarily act in your interest even though you pay them a commission. Essentially if you are happy to pay in terms of a service contract and get no service then use them. On a final note, the owner is most unprofessional and raises personal issues which have no relevance to a legal service contract in terms of which him and his staff have failed to deliver properly and have delivered a sub-standard service for which he was actually paid. It is shocking that an owner of an estate agent would stoop so low and be so unprofessional. Avoid them if you are selling or looking for a management agent. Once they secure a rental or sale, you can look forward to little or no response and they certainly don’t act in your interest especially if you are selling your house. Read their contracts very carefully; they hold you liable to pay their commission even if you pull out before exchange of contracts. They found me the most difficult buyers who raised hundreds of queries over a period of nearly ten months and tried every tactic to lower an agreed price as per Memo of Sale and Contract of Sale. Martin & Co. held me to ransom telling me if I pulled out and tried to find another buyer I would still be liable to pay their commission.

I wish I could put 0 stars. I booked a view with them for a house with 2 bed. I’ve seen the house we liked and wanted to secure it. The agent was Mike I can’t remember the name very well. They took informations from me and they said that I will recieve a answer on the afternoon or next they in the morning. Nothing!! I called them and they said that the landlord of the house doesn’t agree tenants with kids. I was very upset. Luckly house was advertised with another agency too DIXONS. I called them I said what happens and they said that gonna call the landlord. Next day in the morning I recieved a call from DIXONS that landlord has agreed our application. Martin & co unprofessional company. They are rassist and very rude especially MIKE!

Landlord with the company. Had a misquote for a repair to the property which was not identified by the property manager despite the property being fully managed. One would understand if two quotes obtained through the agency were slightly different however the two quote I had from the two contractors recommended from the agency had a difference of roughly £900.!! This was not picked up by the property manager (no names mentioned) and when I requested a breakdown of costs it was not justified by them. I am no expert in the housing game but I am certainly not stupid. My honest experience is that I am dissatisfied and disappointed with the communication from the agency and there is an ongoing investigation on this matter.. Yet to receive any feedback/ resolve on this matter. Update Jan 2020 DO NOT RECOMMEND THEM (Dr Google, please remove the 1 star) Very unprofessional, unethical, send you around in circles, an odd hierarchical structure - where you are approached by the owner of the business if you want to let your property/ rent but they do not want anything to do with you / speak to you once a complaint goes against them/ send you in circles to follow a hierarchical procedure. How odd. This is wrong on so many levels.

I can not stress enough to people to stay away from Martin and Co. they are the worst estate agent and letting agent I have ever witnessed. They false advertise their buildings as brand new never lived in apartments. Yet had renters in them over for over 2 years. So when their apartments are advertised for sale as brand new, they are not! It then means you can’t sell your apartment as it’s lived in and they are bringing the market value down. They deal with dodgy builders who build these properties with none qualified personnel and you have nothing but major issues including dangerous electrical fire issues. Which the fire service have condemned. They let their properties out to drug dealers and do nothing about the havoc they then cause for families having to witness drug drops and the stench of weed in the communal areas. This is just 1% of how badly this company are! Please for the sake of your families and mental health stay away from this company!

I was a tenant. This is a really poor estate agents and VERY POOR EXPERIENCE and they LIE be very careful !! Please just don't read this site. Other review websites reflect how poor Martin and Co Harborne branch is. Be aware they will try to deduct ridiculous charge from your deposit and WILL NOT let you know before hand and try to blame you for things that you'd not done. the inventory report was inadequate. I found HUMAN WASTE in the toilet on arrival which was not mentioned at all. It was DISGUSTING. There was no water when I moved in. Hence explain the human waste...who ever was last in their (apparently new flat) couldn't flush it...Their reply for not checking was that the did not want to add extra charges to my bill!!! When I complained, they claimed they did nothing wrong. I mean what??? Can they even make such an excuse. It's laughable. When I asked for receipts they said they dont have to provide any!! Seriously? Has anyone heard of this?? Its service is shocking really. They wash their hands off any responsibility as much as they can.they were slow in their communication. They will use their own contractors and just make up costs. I am shocked to even read any positive reviews. I get the feeling this is not the first time they try to rip tenants off.Be very aware people!!! Stay away tenants.

Landlord with the company. Had a misquote for a repair to the property which was not identified by the property manager despite the property being fully managed. One would understand if two quotes obtained through the agency were slightly different however the two quote I had from the two contractors recommended from the agency had a difference of roughly £900.!! This was not picked up by the property manager (no names mentioned) and when I requested a breakdown of costs it was not justified by them. I am no expert in the housing game but I am certainly not stupid. My honest experience is that I am dissatisfied and disappointed with the communication from the agency and there is an ongoing investigation on this matter.. Yet to receive any feedback/ resolve on this matter. Update Jan 2020 DO NOT RECOMMEND THEM (Dr Google, please remove the 1 star) Very unprofessional, unethical, send you around in circles, an odd hierarchical structure - where you are approached by the owner of the business if you want to let your property/ rent but they do not want anything to do with you / speak to you once a complaint goes against them/ send you in circles to follow a hierarchical procedure. How odd. This is wrong on so many levels.