Appalling from start to finish Appalling from start to finish, bad experience as a Landlord, and also feel for the tenants, very poor communication throughout and use bullying tactics, hiding the fact they let to tenants who paid in advance and then that they served a section 21 notice that wasn't valid , particularly bad service from Shanti Bailey who seems to think she is a paralegal when she has no clue about serving court papers! My honest advice as a professional landlord would be to use a small company or do it yourself

The tenant deposit protection theme was not properly complied with in this agent. I rent the property two/three years ago and paid the deposit. However, I neither receive the deposit certificate or the account access code applied by the landlord when I asked them to do so, which means I am fully out-of-control of my deposit due to their unclear application. It's tenant's right to have the deposit certificate and could check the safety of the deposit while this agent together with landlord fully ignore this regulation and ignore the interests of the tenants. It makes me concerned the potential "black box" they created in the business. My comments is this agent is irresponsible and ignore the interests of consumers.

I am still waiting for my deposit to be returned since November. Daisy is keep telling us that she needs to speak to the landlord that work needs to be done and it is not true. Asking us to pay for things that happened after we left and that we have emails for. Today she said it is not her problem after we requested invoices for what we’ve been charged for. Do not rent and give deposit because you won’t see it back. Also denied that people walked in my place while I was living there apparently for a house viewing but we haven’t been advised so woke up after a night shift with 2 mens and a woman in my house looking around. I will let you decide if you want to rent a house from them.

Very bad for tenants. Many issues were raised for over a month but no solution. Some issues are affecting health like radiators not working and it has been a month and that too in December and January where it’s so cold but no solution yet. E mailed many times but no one is even bothered to reply. Good in terms of chasing you for monthly rent but very bad in terms of providing even basic level services. Very disappointed and Will not recommend.

Please, please beware of having ANY interaction with this estate agent if you plan to rent a property. I never post reviews online, but I make an exception now because I am so infuriated with the horrific standard of customer care I have received. They were extremely difficult to deal with from the get go. This was my 19th time renting a property (the life of a medic!), so I have a lot of experience and I've never had to deal with such a poor level of professionalism. During my tenancy, they arranged numerous viewings without getting my prior approval. On one occasion, the lights were left on all weekend when I was away, which no doubt added greatly to my electricity bill. It is over 5 weeks since I moved out and have still not received my deposit back despite my numerous phone calls and emails, which have remained unanswered. On their "check-out" report, they listed faults that were clearly present before I ever moved in. I left that property as I found it. I am extremely perturbed by it all as I have been an exemplary tenant, always paying my rent on time and facilitating their requests, often inconveniencing myself in the process. I have never come across such poor standards. Do yourself a favour and AVOID engaging at all costs!

Further update to come everyone. And it will be shared to all Martin & Co locations. They only offer a service that benefits them and all they do is take your money. They will offer you a lower percentage than the market and then try and take your money at every opportunity. Do not trust their smiles!!

TENANTS BEWARE I made 5 complaints against Martin & Co with the Property Ombudsman - all 5 were ruled in my favour by the Property Ombudsman with monetary compensation to be paid to me by Martin & Co. The complaints were for poor service and neglecting maintenance repairs. Months later, Scott Haddock (from Martin & Co) illegally entered my apartment with 5 other strangers when I specifically told him in writing not to enter my home in my absence. He instead quoted me a clause in the tenancy agreement (after he conducted the unauthorised viewing) and implied that I MUST allow them access to my home for future tenant viewings and indicated that they will continue to enter my property to conduct viewings when they need to. I am pursuing this with both the police and the council as it is a criminal offence to enter someone's property when they have explicitly told you not to.

Usually never leave reviews but travelled over an hour for a viewing at 10:30 on a Saturday morning to be stood up. Disgraceful - had to call the office 3 times before anyone could indicate that the lettings agent showed no sign of appearing.

They are group of impolite people, dealing with them is a nightmare. Avoid at any cost.