Of all the letting agents I have experienced over the years, John Shepherd have to be the worst.... in every way! Unprofessional, rude and completely clueless when it comes to supporting their tennants needs. Delays in repairs, reference requests and the deposit at the end, all took forever. These guys are totally out of touch with how quickly some requests need to be dealt with and only adds to stresses of the Tennant. Avoid if you can...

I do not recommend John Shepherd, Cannock. We should have been more concerned when they got our house number wrong on the initial property details but instead we laughed it off !!! … More

Terrible - contacted this estate agents about a property we were interested in viewing, told to leave details and “someone would get back to us” didn’t hear anything back for several days. Then we were told that they were fully booked for … More

TENANTS AVOID We moved into our property whilst relocating from abroad during the pandemic 3 years ago. Upon arriving to enter the property we were informed it was not ready for us to move in to and we (myself, my partner and 9 month old child) were left without accommodation at the last minute. When we finally moved in the kitchen floor was sticky with beer that had been spilled, the toilets were brown and the whole house stank of cigarettes. The walls, door frames and doors were dirty and damaged. During the tenancy, the tiles began to lift away from the wall in the upstairs bathroom. Contractors came out and stated the bathroom needed replacing. The owner refused to complete the necessary repairs. Water started to leak behind the tiles using the shower and leaking under the bath coming through to the living room ceiling. The owner still refused to repair it. Instead we were told to take a shower kneeling down and not get the wall wet. This was left like this for the duration of our tenancy as the owner refused to repair it and no action was taken from the estate agents. Upon vacating the property, it was in better condition than when we entered. Despite the damage caused by the bathroom leak. However, after chasing the estate agent we were informed they would be keeping our whole deposit. We have responded to this and have not received a reply. Poor service who clearly have no interest in their tenants but rather that greedy, selfish property owners keep lining their pockets.

TENANTS AVOID We moved into our property whilst relocating from abroad during the pandemic 3 years ago. Upon arriving to enter the property we were informed it was not ready for us to move in to and we (myself, my partner and 9 month old child) were left without accommodation at the last minute. When we finally moved in the kitchen floor was sticky with beer that had been spilled, the toilets were brown and the whole house stank of cigarettes. The walls, door frames and doors were dirty and damaged. During the tenancy, the tiles began to lift away from the wall in the upstairs bathroom. Contractors came out and stated the bathroom needed replacing. The owner refused to complete the necessary repairs. Water started to leak behind the tiles using the shower and leaking under the bath coming through to the living room ceiling. The owner still refused to repair it. Instead we were told to take a shower kneeling down and not get the wall wet. This was left like this for the duration of our tenancy as the owner refused to repair it and no action was taken from the estate agents. Upon vacating the property, it was in better condition than when we entered. Despite the damage caused by the bathroom leak. However, after chasing the estate agent we were informed they would be keeping our whole deposit. We have responded to this and have not received a reply. Poor service who clearly have no interest in their tenants but rather that greedy, selfish property owners keep lining their pockets.

AVOID, AVOID, AVOID! I wish I didn't have to rate ANY stars. Unprofessional, uncooperative, very poor management from start to finish. I will NEVER use these estate agents again.

Most of the team are very helpful but one woman in property management is very rude and unhelpful won't give you her name it's not the main one she's ioverly and very helpful.

Ive been in the property over 6 years and I never had any issues with property management of the previous estate agency prior to John Shepherd .They have no interest in sorting out issues in the property or do any refurbishments to the property in 7 years, if you report anything online they want more information- more information photos serial numbers etc (I don’t work for property management so why am I doing half of your work ?) the estate agent didn’t even know where the serial number of the hob is , so how exactly I’m supposed to know ?! how about you carry out an inspection and get the details needed ?they have an ignorant attitude and all they wanna do is sit in the office , not interested to carry out property management inspections when needed for the tenant , only the annual inspection for the landlord . This is an estate agent that don’t care about the tenants needs ! Also Julie darling I hope you are not making any commissions because your attitude screams “not interested in resolving problems “ just making money - talking to you is like talking to a wall - maybe you should educate yourself where the serial number of the hob is , please and thank you

Took a "holding deposit" for a property and are refusing to give it back for no valid reason, after their referencing failed us! (despite being told about some old adverse credit) If you're a renter or landlord for that matter BEWARE of these cowboys!!!