It is scam. Lost 200 GBP. Owner canceled the letting agreement 3 days before move day. They did not give credit check fee back as promised. Do not pay them them any credit check fee. !!!!

Terrible customer service. I rang up about letting an apartment to be told I should be ok with being able to have it so I got a guarentor and filled in forms. I called back on Monday after sorting this out on friday to ask about the property to be told I will receive a call back.. 3 hours gone by I call back to be informed that this flat has been given to someone else. No email. No call. No text nothing to tell me that someone else had already had it.

Appalling managing agents. We are a family of 5, who unfortunately suffered a water leak from the apartment above. Massive water leak, the apartment was wet, electrics were turned off, no emergency lighting was supplied even though we requested this in the form of cheap Argos desk lamps! As the flat is obviously dark and bathrooms do not have any windows/natural light, we were expected to live in the dark with our three young children. We have had our carpets in the bedrooms stripped, three dehumidifiers put in, wires from the dehumidifiers running across and we are expected to still sleep in the bedrooms with our children. The noise of the dehumidifiers are obviously deafening and they aerate dust particles in the air. This poses a serious health risk as my children already suffer from allergies and asthma. We were offered an alternative accommodation, but this would be higher in rent and much further from the area we are residing in which would not be feasible in taking our children to school. We are expected to live in this condition for a minimum of a month, although no time frame has been given to us. Also, the managing agents never seem to pick up our calls, and when you do want to speak to the relevant person, they are away from their desk or on the phone! We are still expected to pay full rent. Please be weary of these people. They were all very nice, pleasant when we signed and took on the tenancy.

Absolutely shocking agents.

Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard

What can I say. No morals. Be sure you get everything in writing from them as theyre typically only out for themselves. Slippery like eels.

Rude staff not helpful and unclear about their policies

Initial Reference Fee - upon application A sum of £102.00 (inc VAT) This is payable, per person. We will reserve the property subject to contract until references are received. Please be aware this is non-refundable should you decide not to proceed and withdraw your application. A sum of £150.00 (inc VAT) As above for a Company Let Only Tenancy Administration Fee - prior to commencement of your tenancy A sum of £225.00 (inc VAT) Tenancy Administration applies per property and is payable on or by the day of completion of the letting. A sum of £426.00 (inc VAT) As above for a Company Let Only Guarantor Reference Administration Fee A sum of £90.00 (inc VAT) Only applicable when a guarantor is required Should any tenancy be extended there is a charge of £144.00 (inc VAT). For the check-out inspection there is an administration charge of £60.00 (inc VAT). Should a landlord reference be required a charge of £30.00 (inc VAT) will be applied. Shocking!!

Charged disgusting amount of

I would not recommend this agency to anybody. We made the mistake of trying to rent a property using John Shepherd only backed out after realising how ridiculously overcharged and ripped off we were being. Their fees are disgusting. And they kept all of our money that they had (unfortunately for us) already taken even though it was not possible that they done ANYTHING in the time it took us realise what was happening. I feel taken advantage of and would like to request people to avoid this company at all costs. AWFUL.

Thievery

The agent (Drew) was very attentive whilst we were viewing the place and soon after we rented the flat we were totally ignored by the agents. The flat came with few light bulbs without working, the fire alarm had no batteries in it and we had a leaking problem that they ignored until the day we moved out. Every time we would pop by the agency to sort these issues they would treat us dismissively and we never got any of our issues for which we reported sorted. Also they charge abusive fees on moving in, contract renewal and even a check out fee. Avoid at all costs!

Property Management /

Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!