We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Seraph are fantastic! Excellent communication and staff are very friendly and understanding, particularly block manager Dan Guttery. Highly recommend!

Reply from agent

Thank you for the review! We are delighted to hear of the service you have received, especially from Dan! Thanks

5.00 /5

I’ve had several dealings with Seraph from the perspective of being a leaseholder of a property managed by Seraph. They have been prompt and clear. In particular, Joe has been extremely helpful and professional- answering a lot of questions in great detail, going above and beyond to seek additional information to clarify things as well as putting an extra mile in to ensure work done to the shared areas is scheduled in the best timescales and at a fair cost (in some instances no cost), which is much appreciated.

Reply from agent

Thank you for taking the time to review us. We are pleased to hear of the services you have received from us, and in particular from Joe. We pride ourselves on customer service for our leaseholders so we are happy you are receiving our high standard of services. We look forward to continue working with you.

5.00 /5

Gianni responded to my query very fast and with in no time. He resolved the issue and updated me immediately. So good and heart warming to have a management team who care and look after the customers. Thank you very much :)

Reply from agent

Thank you for the review, its great to hear how reponsive Gianni has been regarding any issues you have had. We are thrilled to hear you feel Seraph is managing your building well! Thank you!

5.00 /5

Since taking over as our block manager, Nicola at Seraph has been fantastic! Incredibly responsive and proactive, she’s always willing go the extra mile to make sure any problems are quickly resolved, and the owners feel supported. Very grateful to have her!

Reply from agent

Thank you for the lovely review! It's great to hear you and the other residents feel supported by Seraph and in particular with the service and responses Nicola is providing you. Thanks again for the recommendation!

5.00 /5

Gianni manages the block which we live in and we’ve found him to be very responsive and engaged with any issues we’ve encountered. He’s also very proactive in keeping us updated and in finding resolutions. It’s very clear that he really cares and wants to do a great job and it’s much appreciated!

Reply from agent

Thank you for the review, we are delighted to hear of your recent experience with Seraph and the service from Gianni you have received. We appreciate the feedback and strive to be a proactive management company. Thanks again!

5.00 /5

Nicola is an excellent ambassador for your company; courteous and efficient at all times.

Reply from agent

Thanks for the review and for rating our service, much appreciated!

5.00 /5

Have always had a very positive interaction with the Seraph Team. They always respond very quickly and find Solutions. I find them very Knowledgeable with regards to Building/Property Management and are very experienced in Legislation, Tenancy Laws. Joe has been superb in assisting me recently with a few issues that had arose within the Property. Seraph have moral values, are Professional, Reliable and I would not hesitate in recommending their Services.

Reply from agent

Thank you for the lovely review! We are so pleased to hear of your positive experience with Seraph, and that you find the team both knowledgeable as well as professional. We are glad you have found Joe helpful as your block manager and thanks again for the recommendation!

5.00 /5

I can say for all the Directors that we are very, very happy to have Gianni and Seraph managing our block. As our PM he provides an excellent, responsive service, and above all cares about the job he does. We don’t have to chase on any issues, and he pro-actively takes responsibility for all aspects of the block that need addressing. He provides us with information, updates and ideas on a regular basis. He has also established good relationships with other leaseholder and tenant’s, making the service more personal to them. Additionally, Seraph seem to have a good back office and processes and have managed the handover from our previous PM well.

Reply from agent

Thank you for reviewing us! We are so pleased to hear both the transition and management of the block have been executed and delivered smoothly. Its great to read your comments regarding Gianni's first class service as well as the support from the rest of the team. We will strive to continue this service going forwards. Thank you!

5.00 /5

Since moving in to my property I have had nothing but positive communication from Seraph and their agents. Whenever I email Gianni, I always get a response within 24 hours and he always tries to help with the issue and if he cannot he will always give me contact details for someone who he thinks can help. Seraph always ensure that the building is well maintained and always put the needs of their tenants first. I am extremely happy with Seraph and would recommend working with them.

Reply from agent

Thank you for the review! Its lovely to read what a great service Seraph is providing you, especially by Gianni. We pride ourselves on being a proactive and responsive managing agent. Thanks again for the recommendation!

5.00 /5

We've relied on Seraph to manage our rental property on behalf of the landlord for about a year and a half. During that time, they've surprised me at every opportunity with a level of pro-activity and communication that well over a decade of experience with similar businesses convinced me was utterly naive to even dare hope for. My wife and I are finalising the details of purchasing our first home, so (hopefully) we won't need to rent again in the future. But if we did, Seraph would be our first port of call. Special shout out to William Tomlinson, who was our main point of contact during our tenancy. His attentiveness, communication and diligence truly helped us navigate through numerous complications that we - being exhausted first-time parents - would have otherwise really struggled with.

Reply from agent

Thank you for the lovely review! We have loved reading your recent experience with Seraph and particularly your comments regarding Will! We are so glad you have had a pleasant experience whilst renting with us and we wish you all the best for the future in your new home!

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available