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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I was a resident in landmark place, and as I was moving houses and stressed with luggage and furniture, I had an emergency last minute call to attend work. Ms Nicola Smith was a great help, answered my calls in the weekend, and arranged for my luggage to be collected from the concierge as I won’t be available to hand them in myself!!! Very professional, extremely helpful, and empathic and understanding beyond words!! Thank you for making a stressful event stress free! I would give 10 stars if I could!

Reply from agent

We have loved reading your review, thank you for taking the time to post! Its great to see how Nicola went above and beyond to help you on a weekend and we are glad to hear it took the stress out of moving! We wish you all the best.

5.00 /5

Really good service! Thanks!

Reply from agent

Thank you for the review!

5.00 /5

Nicola at Seraph goes above and beyond for the owners at our complex. She's very quick to respond to any emails and always follows through. We feel that she really cares about our safety & wellbeing. She is 100% reliable and a 'let's get it sorted' person.

Reply from agent

Thank you for taking the time to review us and for letting us know of your recent experience with Nic as your block manager. We are delighted to hear of the level of support you have been receiving and how responsive Nic has been. Thanks again!

5.00 /5

Gianni has yet again come to our rescue. He has been so supportive with all our concerns. Nothing has been too much trouble for him. The flats are in excellent hands with him as Manager. We wish he had been in post a few years ago where we were getting little support from the company then. Thank you so much for your help!

Reply from agent

Thank you, we have made sure Gianni has seen his glowing review! We strive for good service and thats why we recruit very supportive and experienced managers to take care of our blocks. Thank you for your continued support.

5.00 /5

Having dealt with previous management companies, I can definitely say that Seraph are a definite improvement. Nicola Smith has been particularly helpful in sorting out maintenance issues I have. It makes such a difference to have someone who responds to emails and arranges work to be carried out. Thank you!

Reply from agent

Thank you for the review! Nic will be pleased to read your comments on the current service we're providing. We strive for a first touch solution so that any issues can be dealt with straight away and we are delighted to see that you are receiving this level of service. Thank you!

5.00 /5

As a resident of Westonia House I can honestly say we've finally got an excellent property service manager in Gianni. Please don't let anyone make the mistake of letting this guy go. His sense of duty to his position is unrivalled compared to previous managers.PositiveResponsiveness, Professionalism

Reply from agent

Thank you for the 5* review! We are so pleased to hear that Gianni is already leaving a lasting impression in the blocks he is managing and everything is running smoothly in the building. Thank You.

5.00 /5

I was v grateful to the team at Seraph Management especially Nicola Smith and one of the directors who helped me solve a worrying problem . Indeed I was reassured by them and after they looked into the matter my mind and worries were put to rest . Many Thanks . Babs ALandlord of apartment in Landmark Place.

Reply from agent

Thank you for the 5* review and after reading the comments we can see why! We are so pleased to hear how Nicola has been helping you, thats what we are here for! Thank you.

5.00 /5

I am looking to purchase a property in a block of flats managed by Serpah and Nicola went out of her way to provide me with extra information on the building that the estate agent didn't know which has proved extremely helpful

Reply from agent

Thank you for your review and we are glad to hear you have found Nicola so helpful when purchasing an apartment. Good luck with the house purchase!

5.00 /5

Seraph have managed a flat I owned in a block of flats for several years now. They are always responsive and fees are reasonable. Recently I sold this flat to my son. The solicitors we used were so appallingly slow and unprofessional that the deal almost fell through. We completed the sale within one hour of the expiry of my son's mortgage offer. Were it not for the help we received from Seraph in phoning both sets of solicitors when they were ignoring my calls, I doubt we would have had the will to carry on pushing to complete the deal which was crucial for my son. Many thanks to the staff at Seraph.PositiveResponsiveness, Value

Reply from agent

Thank you for taking the time to review us! We are so pleased to hear you have found our block management services responsive and cost-effective and when it came to selling the property, we were able to effectively help you through this process. Thanks again!

5.00 /5

A big thank you to Andrew Southgate for all your help yesterday, always professional,friendly and helpful.PositiveProfessionalism

Reply from agent

Thank you for the review! Happy to hear your comments on Andrew! Much appreciated.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

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No memberships information available

No marketing information available

No awards information available