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The Letting Station

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

Really hoping that things improve but honestly, so far, I wouldn't recommend; there seems to be poor communication flow between landlords and letting agents (un-notified entry from Fire services, landlord selling property with CPS - 4 weeks into tenancy so far).

1.00 /5
24.12.2024

The letting station thought Christmas Eve was the perfect time to deliver our no fault eviction notice. After living in this house for 7 years they chose that day to tell us. I feel that Sean only had the landlords interests at heart and really didn’t care about the tenants. 0/10 definitely wouldn’t recommend unless you like snakes 😂

Reply from agent

We are really sorry you feel that way but ultimately we have to act on a landlords instructions as its his property. We did call and email before the notice was sent to try and soften the blow but we have to do what the landlord instructs us to do. We are paid by the landlord and our reviews show we do care about our tenants but we can't act against the person that pays the bills. We can try to help to find another property if that helps. Once again we apologise for the timing but there is never a good time to serve a notice.

1.00 /5

Poor Customer service

1.00 /5

Before you do business with this 'company'. It is VITAL!!! that you google the manager Sean White. Type in: Sean White David Cornock.

1.00 /5

Unhappy with my experience, was ok at the beginning when trying to get a tenant, however, then decided to evict me based on claims from neighbours with absolutely no evidence (cigarette butts thrown out a window which could come out of any window), and then sent an email to my partner and I blaming me for everything and suggesting to evict just me and write a new contract with just my partner! Showed obvious favouritism to my partner and was overall unprofessional. The email was very upsetting, targeting me solely… considering I just spent a month in hospital due to my mental health it really didn’t help! Overall unprofessional service and would rather invest in other estate agents/letting companies.

Reply from agent

Hi Shahenaz, Let's be honest here, we have received multiple complaints about partying at a property we manage (yours and your partners). This has been a regular occurrence and we have to respond to this type of complaint, whilst we are not saying any cigarette butts are yours, there was a strong smell of cannabis coming from your flat that was reported to us by multiple third parties including concierge. We are currently trying to help you as we have been told you are no longer with your partner and are in a joint and several contract, so this review has left us a bit bewildered. The only favouritism to your partner is that he hasn't been partying until the early hours and causing other residents and the concierge a lot of problems. When we get reports of anti-social behaviour we have a duty of care to do something about it and given we would not renew the tenancy and you both wanted to amend the contract to be in a single name. it leaves us in a difficult position. What you need to understand is that we are just doing a job and protecting our client (the landlords) significant investment whilst trying to help you get out of a joint contract that you are liable for regardless of what happens. Regards The Letting Station

1.00 /5
Reply from agent

Hi Mr Brownstone, I am confused by this review as we have absolutely no records on our database of ever dealing with anyone one called Brownstone also as there is no narrative and I am keen to find out what the problem is. If you can let us know who you are I can look into any issue you have had with us.

1.00 /5

Avoid this company like the plague.. when they get a genuine bad review they start begging people to review them 5 stars to get their ratings back up. If you notice 90% of their reviews are from people who have only rated them, probably friends and family members! I experienced them first hand. Very unprofessional company. They do not care about you personally as long as they get their money. The staff will even stoop as low to abuse you verbally when they can’t get their own way! AVOID!

Reply from agent

Hi Hannah Can you give me more details please as I need to investigate this for you. I have checked our system and cant see any record of anyone with your name in any of the systems we have. In answer to your accusation about the reviews I am happy to personally prove every single review to you with the relevant details and would also like to point out that all our reviews are independently checked so this is just not true. Google would also pick up on fake reviews and penalise a company for them. If I can ask you to contact me personally I will investigate this in full my email is nick@thelettingstation.co.uk

1.00 /5

This company is not professional at all, after agreeing a price to purchase home and contacting my solicitor paying for searches and property survey, they decided they didn't want to sell the house and are now no longer answering calls or emails. Avoid these cowboys especially the director Andrew and the useless agent tania.

Reply from agent

Dear Mr Aslam. Whilst I am sorry to hear of your dissatisfaction with your aborted purchase of the property, you should understand that the reasons are outside of our control ‘as an agent’ and are in fact in the main as a result of Covid-19 and the government’s position on tenancies and evictions but also as a response to your attempt to push the vendor into accepting a large reduction against the purchase price at a late stage in the transaction. The vendor (not us) has therefore chosen to withdraw from the sale! Tania and I have always acted to assist you and your family in your attempted purchase, but with our client now withdrawing from the sale please understand that such decisions are that of our clients, not personal and out of our hands. We took two telephone calls yesterday from you but have not had a chance to call back but feel this review is a little harsh given the actual facts. Andrew is more than happy to call you but really this is in the hands of solicitors who are paid for this bit of the transaction and all we are doing is acting between you and the vendor for amendments and to pass on information. Once again we are sorry this has fallen through but remind you this has absolutely nothing to do with us as an estate agent as we have no control over if and when an owner sells their property and I would remind you that we do not get paid a penny for our work until the property is sold and completed and as such will now not be getting paid. Regards The Letting Station

1.00 /5

I will keep writing reviews and even take this further if these lies continue as I have enough messages and proof of these lies which I will make sure get out, I will be going to the papers with the assumptions and lies that are being thrown about by such an unprofessional company and will do my utmost best to prove my words with pictures and texts. The apartment was left in good condition I took pictures of EVERY ROOM before leaving and still have the post office receipt when posting the keys back to concierge two days after moving out. Assuming someone is enjoying a lavish lifestyle and buying new items when in fact these things were actually bought for me is laughable, I feel no need to explain myself to you! You talk about avoiding checks etc yet you done ZERO on me and I actually paid no deposit so this shows your professionalism in itself it’s actually funny how you are trying to make out I’m not a victim when all the evidence is there! My mum is disabled so if parking a few metres away from my own door for an hour or two is a crime then I’m guilty but I suggest you get your facts right! The minute you started lying yes I did not pay rent as I used it towards a new place, two months rent is hardly something that cannot be afforded to pay back which has already been agreed between me and the landlord! I have even arranged for the electricity to be paid! I was offered THREE TIMES to stay via text message so cannot be that much of a bad tenant! I declined your offers to stay as I do not trust your company! You have no loyalties and as long as you get your cut of the sale you did not care about the family that were served eviction at Christmas time! I would stop with the lies now or I will start posting shots of the proof! Top and bottom of it is I have been treated unfairly. Stop digging deeper holes and passing the blame, your company is a shambles! I would never damage a property and one thing I’m not is unclean! Your personal digs towards myself aren’t appreciated, your all liars! If I have a nice car and spoil myself with cosmetic procedures has nothing to do with this whole situation, you have no clue what you are talking about! I will be here to watch your down fall you sad sad person!

Contact details
Sales Phone:

02920020880

Lettings Phone:

02920020880

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 15:00
Address

238 Whitchurch Road, Cardiff, Cardiff, CF14 3ND, CF14

We obviously do all the usual things you would expect from a modern estate agent but where we are different is in our approach and expertise in more specialist areas and some of the things we do a little differently. From our unique valuation and new home packs that we give to all our customers to the care and attention we give to marketing every single property with professional photography and copy writing, at The Letting Station you are in great hands. Our branch is ideally located to cover the whole of Cardiff and if you do want a free valuation then please call in to see us, visit the website at www.thelettingstation.co.uk or telephone the team on 029 2002 0880.

Our team

Nick Smith

Sean White

Tania Lobeck

Andrew Gregory

Royal Institution of Chartered Surveyors
Trading Standards
UKALA
Tenancy Deposit Scheme
Residential Sales Redress Scheme and OFT Approved Code
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure