Disappointed with CJ Hole's newly established Clifton Office. Staff displayed profound misunderstanding of the neighbourhood culture of Clifton Village. Unprofessional approach to landlord's requests with a failure to provide the correct paperwork.
Awful
Awful
This is The worst agency I’ve been dealing with my entire life. It takes 10 months (months!!!) to fix the leaking roof. It leaks to the point that we have buckets to catch the water when it rains. There’s no attempt for the compensation for these conditions. The problems with the roof have been hidden from us from the beginning, the walls were just painted over and there was no way to know about the defect at the viewing. Julian- CJHole agent even mentioned about that in his two emails. Then someone else from the agency said that it was a misunderstanding and they didn’t know about the leaking roof… the repairs include taking off the rooftop terrace which was the main feature of the apartment. In a nutshell- this is a scam. They’re renting apartments that don’t meet basic living standards. Don’t trust the ‘renowned, big reliable agency’ if you don’t want to end up in non-living conditions, pay a lot of money for an apartment that is definitely not up to standards.
CJ Hole are a completely unprofessional and inept company. Throughout my tenancy at flat 21 in the platform, they have provided an awful service. Throughout the tenancy they would not reply for days when I had issues that needed solving, while also displaying a complete disregard for my safety by failing to fix the locks on broken exterior doors. However the worst has come since I have moved out. At the start of this month I was emailed about deductions from my deposit. Upon attempting to dispute the deductions, instead of helping me come to a resolution, CJ Hole have decided to ignore me for almost two weeks. This is completely unprofessional and reflects the terrible service I have received throughout my tenancy.
Worst renting experience I have ever had for 9 years living abroad. They try to charge everything throughout the tenancy. Two specific examples stand out. 1) the WiFi in the building went down for around a month. Instead of having people look into it and fix the issue, they replied my email saying that they will charge me for sending people look into the issue. 2) the move-out experience is a total nightmare. I found out the garbage room is full. I was kind enough to email them about the issue and throw my garbage elsewhere. But they instead of solving the issue, charge me for the cleaning fees of the garbage room. Also, they charge me for extra room cleaning fee and decoration fees after I moved out. Unfortunately I happened to know the person who moved in to the same flat I left. He said the room was the same as I left it and hasn’t been re-decorated.
Worst renting experience I have ever had for 9 years living abroad. They try to charge everything throughout the tenancy. Two specific examples stand out. 1) the WiFi in the building went down for around a month. Instead of having people look into it and fix the issue, they replied my email saying that they will charge me for sending people look into the issue. 2) the move-out experience is a total nightmare. I found out the garbage room is full. I was kind enough to email them about the issue and throw my garbage elsewhere. But they instead of solving the issue, charge me for the cleaning fees of the garbage room. Also, they charge me for extra room cleaning fee and decoration fees after I moved out. Unfortunately I happened to know the person who moved in to the same flat I left. He said the room was the same as I left it and hasn’t been re-decorated.
They do not know how to manage a building. When I checked in for the first time in one of their buildings, the freezer door was broken, the oven didn't work and the shower floor was broken. If you need something to be fixed it will take more than a month for it to be fixed. They don't keep the tenants updated either. They do not keep the building clean. Overall awful.NegativeResponsiveness, Quality, Professionalism
Unknown
161 Whiteladies Road, Clifton, BS8 2RF, UK, BS8
First established on Park Street in 1867, CJ Hole are still well-known within Clifton over 150 years later. Having recently relocated to an expansive new corner office, CJ Hole Clifton is located between the sought-after Clifton and Redland areas of central Bristol. The office relocation brings with it new Managing Director, Chris Hill, a member of both the National Association of Estate Agents (NAEA) and the Association of Residential Lettings Agents (ARLA), and his experienced specialist team boasting over 75 years combined estate agency experience within the Bristol area. Lifelong Bristolian, Chris is passionate about property and runs a total of eight offices across the city. Specialising in residential sales and lettings along with a dedicated property management service, the highly motivated and successful team here at CJ Hole Clifton offer extensive expertise across the local property market. So whatever your requirement, from sales, lettings and property management, or the sale and purchase of land, new homes and potential development opportunities, please do get in touch - our knowledgeable team are happy to help.