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Martin & Co Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Review has been written in photo attachments - too long to write here.

Reply from agent

Please contact Martin&Co on 01332 650068 to discuss your review. We are unable to identify you and are unaware of any reason for leaving this review.

2.00 /5

Not a nice agency. when i was struggling to pay my rent from starting a new job after being in and out of temp work I was spoken to quite rudely and asked to pay more than i could afford. the lady said " i can't! I've never met anyone so irresponsible in all my life" i was very upset at the time and thats hardly the nicest thing to say. My current landlord is alot more understanding. Things were never fixed on time or fixed at all. There was a lot of issues in the house that were not dealt with. I found the receptionst to be blunt, rude and unfriendly. Will never use again. In response to your comment. I struggled to pay the rent once. That was not the main issue we had months of mould in the kitchen which was not fixed, it took months to be fixed and when it finally was all you did was paint it?! There was violence and bullying in the household.Your customer service skills are awful insulting a tenant when she is crying is disgusting behaviour. All the other times I paid my rent on time and paid months in advance upon moving in. It did not happen a number of times. They are liars. Do not trust.

Reply from agent

Thank you for leaving a review. As a tenant you entered into an agreement to pay your rent regularly and on time. Unfortunately this did not happen on a number of occasions and as an agency we are obliged to contact tenants when in arrears.

2.00 /5

Not a nice agency. when i was struggling to pay my rent from starting a new job after being in and out of temp work I was spoken to quite rudely and asked to pay more than i could afford. the lady said " i can't! I've never met anyone so irresponsible in all my life" i was very upset at the time and thats hardly the nicest thing to say. My current landlord is alot more understanding. Things were never fixed on time or fixed at all. There was a lot of issues in the house that were not dealt with. I found the receptionst to be blunt, rude and unfriendly. Will never use again. In response to your comment. I struggled to pay the rent once. That was not the main issue we had months of mould in the kitchen which was not fixed, it took months to be fixed and when it finally was all you did was paint it?! There was violence and bullying in the household.Your customer service skills are awful insulting a tenant when she is crying is disgusting behaviour. All the other times I paid my rent on time and paid months in advance upon moving in. It did not happen a number of times. They are liars. Do not trust.

Reply from agent

Thank you for leaving a review. As a tenant you entered into an agreement to pay your rent regularly and on time. Unfortunately this did not happen on a number of occasions and as an agency we are obliged to contact tenants when in arrears.

2.00 /5

Not a nice agency. when i was struggling to pay my rent from starting a new job after being in and out of temp work I was spoken to quite rudely and asked to pay more than i could afford. the lady said " i can't! I've never met anyone so irresponsible in all my life" i was very upset at the time and thats hardly the nicest thing to say. My current landlord is alot more understanding. Things were never fixed on time or fixed at all. There was a lot of issues in the house that were not dealt with. I found the receptionst to be blunt, rude and unfriendly. Will never use again. In response to your comment. I struggled to pay the rent once. That was not the main issue we had months of mould in the kitchen which was not fixed, it took months to be fixed and when it finally was all you did was paint it?! There was violence and bullying in the household.Your customer service skills are awful insulting a tenant when she is crying is disgusting behaviour. All the other times I paid my rent on time and paid months in advance upon moving in.

Reply from agent

Thank you for leaving a review. As a tenant you entered into an agreement to pay your rent regularly and on time. Unfortunately this did not happen on a number of occasions and as an agency we are obliged to contact tenants when in arrears.

2.00 /5

Pretty bad service, they were not able to provide all the necessary information, such as codes to enter the residence. They also gave me the appartement in a dirtier state than I gave them back, I cleaned perfectly the apartment, but they always find a way to keep your deposit.

Reply from agent

Hello unfortunately you left the property needing a light clean, and a small amount has been reclaimed from your deposit. The majority of your deposit has been released back to you.

2.00 /5

Initially seemed like your standard estate agents. But upon moving out I expected a basic level of professionalism, when I emailed that I was giving notice I at least expected a reply for confirmation..... But no. Phone conversations saying they'll get back to you..... But no. Wouldn't recommend renting through Martin & Co.

Reply from agent

Hi Jol, I have looked through our system and we do not seem to have a record of yourself as a tenant. If you were residing in a property with someone else as the lead tenant then please let us know. This is the review page for the Derby branch of Martin&Co and as we are independently owned, we are not directly connected to other branches. If it is with a different office could you please remove the review? If it is with the Derby branch then please contact the office with the property in question on 01332 650068. Thank you

Contact details
Sales Phone:

01332 650068

Sales Email:

derby@martinco.com

Lettings Phone:

01332 650068

Lettings Email:

derby@martinco.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 12:30 - 01:30
Address

15 St James Street, Derby, DE1 1RF, UK, DE1

We are proud to serve the communities of Derby and the surrounding areas - providing expert advice and support across the whole of the property market. We are proud that Martin & Co Derby was nominated as one of the top ten East Midlands letting agents and estate agents, by leading the ESTAs industry awards for two years running. Conveniently located on St James Street and in the heart the Cathedral Quarter, Martin & Co Derby is only minutes away from the M1, allowing easy access to both the north and south of the UK. The dedicated team at Martin & Co Derby is able to advise on all areas of sales, lettings and property management and together they ensure you receive a truly tailor-made service to suit your individual needs. If you're looking for a home to rent in the area or have a property for sale, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Derby on 01332 650068

Our team

David McKnight

Chris McKnight

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No memberships information available

No marketing information available