Advise students to stay away from this letting agency. They are extremely slow at replying, unless it is a viewing (in which case they often will just show up, and often not even lock the door despite all tenants being out...). Took the agent seven months to fix a fridge which was showing temperatures of 12 degrees, following which the electrician stated it was illegal to have been fitted in the state it was. They will try and take as much as they can from your deposit, such as charging over £250 in cleaning fees, despite the residency left in an immaculate condition, following the hiring of a private cleaner. The landlord was more efficient at fixing things than NH. Avoid if you can.

I'd advise people, students especially, to avoid this company. I went to a viewing with my current housemates at which the estate agent told us that we wouldn't be allowed to see the contract until after giving them a £400 deposit. They claimed that this was "standard practice" because, they didn't want to draw up a contract for us not to sign. The reality is that this is not the case at all. All estate agents and most landlords will have a standard form contract that they will make minor adjustments to if necessary. The landlord I'm with currently was more than happy for us to take our time to read the contract before signing or providing a deposit. The same agent also attempted to pressure us into signing by saying that there were very few properties available on the market. A quick search online and chats to other student renters showed that this wasn't true at all and that, it was more than possible to find a property as late as January. Overall, very unprofessional and clearly set on taking advantage of ill-informed students.NegativeProfessionalism

Terrible experience as a tenant - would not recommend at all.

Horrible estate agent. Very slow replies if you even get any at all.

We had a scheduled viewing for a room with them, but the day of we were stood up, and found out through browsing the ads that it had been let already, and we were never notified to cancel the viewing appointment. Absolutely rude, unprofessional. Wouldn’t recommend at all. And from other reviews, I see it’s a systematic issue. Avoid!

I'm renting one of their student properties in Durham. They almost always ignore emails with any issues you have, and you'll have to resend them multiple times before you get a response. For the first few months I was in the property I didn't receive any advance notice of viewings, which is extremely unprofessional. My partner who is also in the same property has never once received a response to her emails or messages. They manage the internet for us, but when payments are due will not let us know until it is late, at which point they will threaten to cut it off if payment is not received immediately. They basically work through threats. Would definitely not recommend.