Fantastic experience with Nicholas Humphreys acting for the sale of our property. Robbie, in particular, was brilliant throughout the whole process, and we received continuous updates and support at every stage. Our property was only marketed for a short period with multiple viewings, and a sale was agreed immediately after. Thank you for making the journey to completion as stress free and smooth as we could have wished for! Couldn’t recommend these guys enough.PositiveResponsiveness, Quality, Professionalism, Value
Robbie and the Nicholas Humphrey’s Team are very knowledgeable of the local area with excellent customer service skills. From the onset this was a first class experience, always communicative, straight forward, professional and a pleasure to work with. Would highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Robbie and the team at Nicholas Humphreys are outstanding. From start to finish they were totally professional. I cannot recommend them enough - great company to deal with !PositiveResponsiveness, Quality, Professionalism, Value
We couldn't be more positive about our experience with Nicholas Humphreys, and Robbie in particular who dealt with our property. We recently used Nicholas Humphreys to sell our existing property and found the process very quick and simple. We found them very professional and always at hand to answer our queries, as it was the first time we had sold a property we had quite a few questions and nothing was too much trouble. Our house was sold very quickly and we were kept informed of every development the whole way through. Excellent service from start to finish. Couldn't be happier or recomend more highly. Thank you Nicholas Humphreys!!!PositiveResponsiveness, Quality, Professionalism, Value
I was thinking about giving 1 star but Audrey is nice and patient. Hence one of employees is not that great to be honest. I don’t know if he treats me bad is based on my race or he just treats everyone this way. I didn’t have a nice checking out experience with this agent but I didn’t want to waste too much time, so I had to spend more money. At first he wanted to charge me a lot for some damage made by natural and definitely not by people. After arguing and stating a clear explanation, I did have some reduction. The most important point is, after moving out, as I left my router there, paying extra fees of two months, I connected him to reach out to the new tenants to check when they have time so my friends could fetch it for me, ignoring the fees. After sending him two emails, he never replied. I wonder why this post service can be trash like this. Students don’t need to spend time and money here. Some employees say things in different ways which may confuse you and they may ignore you after your renting period is over. I will never recommend!!
The whole experience was horrible. If you want to be treated like a money bag rent with them. Message to all students Do Not Waste your time.
Avoid.
I cannot recommend staying away from these managers more strongly. Tenants are treated like numbers, not humans. Edit after reply: I think your reply exemplifies your lack of awareness with dealing with personal information about your clients.
If I could give zero stars I would. This estate agents is beyond poor. My housemates and I are second year university students and already we have had to live with mould growing in our rooms, covering clothes and furniture that we have had to throw away. we lived like this for 3 months and became ill with colds, Nicholas Humphreys were extremely unsympathetic and rude to us making us think it was our fault and normal to be living in cold, damp conditions when in fact it was a structural housing issue that caused condensation in rooms and mould to grow. this situation was sorted out after 3 months. secondly we have been living for over a month now with no wifi. there was no fast attempt to resolve this and again began blaming us, only after 3 weeks were we given a 4G box however this ran out after a few days meaning as uni students we couldn't do our work at home and we were using a lot of money on 4G. I can't put into words how awful this place is. for the amount of money we are paying as students I cannot believe they are treating us like this. DO NOT SIGN WITH THESE PEOPLE.
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Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ, UK