At home to a single, pregnant mother of 6yo girl under the conduct of Kings Group Enfield Highway, incompetent staff refused to escalate serious rat situation for more than 5 weeks, not speaking of toxic mould issues in the property, that have been ignored for months. Top to bottom management & staff, nor sensible, nor helpful enough to go extra mile with solving these issues promptly & with permanent effect, nor there were any attempts to negotiate shorter notice period other than 2 months contracted in the light of dangerous & off putting living conditions, when it was most needed. If anyone interested, there are months worth of emails full of misleading promises and photographs available on request. Do not recommend & beware of finding yourself in a troublesome situation where the only way out of it will depend on staff of this branch.NegativeResponsiveness, Quality, Professionalism

Unprofessional, patronising and presumptuous. We spoke to a young man sounding like he was in his late 20s/30s. My mum had phoned to book a viewing for a potential house. We were asked about our income, savings etc which is normal. We then informed the man that any shortages in our finances wouldn't be an issue (we were about £10k short). We said that if the viewing went well and we were certain on the property, the shortage would be easy to find for us. We have means to complete the amount as it's not massive and would not be deliberately viewing a house that was out of our budget. We were then told 'not to waste time' and that we had to 'prove our income' before we were allowed to even see the house. We had to send 'evidence' to him proving that we could afford it. How disgustingly rude. We hadn't even SEEN the house. Why would we go through the trouble of proving this to you when we may not even like the property. Even though we had a mortgage approved, deposit ready, he refused to book a viewing for us. He implied that we were not fit enough to afford the property. He instead said 'I will forward your info to my client'. At this point, we were no longer interested.

Had a very bad experience with Kings. Have been mislead and provided with false information from the start, which eventually lead to our sale falling through. Received one phone call since the sale fell through and have not heard from them since. Showed no genuine interest or compassion in helping sell our property. They seem more interested in chasing pound signs, but if something goes wrong they do not want to know.NegativeProfessionalism

Scammed by Sibel to a property, and now she hasn't got her job. Disappointed. Interesting how the positive messages gets a response and Kings does not look into why the low rating reviews. BE AWARE AS THEY HAVE AGENTS WHO TAKE YOUR PERSONAL INFORMATION FOR THEY’RE OWN USE, AFTER DISMISSAL.

Really disappointed with the financial adviser, previous years I was dealt with someone else she was Amazing...Please be more realistic with people financial situations.