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Martin & Co Falmouth

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Extremely poor service

1.00 /5
1.00 /5

Avoid at all costs. As a parent with 3 children in student rental accommodation in various parts of the UK I have a great deal of experience with letting agents. These are the worst I have ever come across - and that is saying something.

Reply from agent

Good afternoon Bird Wood thank you for your review. Your feedback is very important and I would like like to look into this further. As I can't see any record of your details on our system could you please email me at jon.sampson@martinco.com with the full details so that I can look in to this?

1.00 /5

Rented through rainbow property (now Martin and co) for 18 months. Usually cordial and helpful but the check out process was a nightmare. They will make deductions, unfairly, take a very long time to process this stuff and with the constant back and forth, they wear you down to either a legal dispute or mental exhaustion. Beware

Reply from agent

I am sorry you feel that the checkout was awful. We did contact you immediately after you gave notice with clear vacating instructions and communicated with you regularly with proposed deductions from your deposit, passing on all invoices to you as requested. The team here have had training from the deposit protection scheme (DPS) where your deposit was held. It was explained to you that you could dispute any claim directly with the DPS should you not agree with our findings. At no point was a legal dispute ever mentioned as the DPS is there to ensure deposit disputes are adjudicated fairly.

1.00 /5
28.02.2020

I have had a dreadful experience with this agency. Alongside not responding to emails or returning phones calls, they have no concern for Tennants health and well-being. The final result being my 3 month old baby being rushed to hospital in an ambulance with breathing issues due to an ongoing rising damp issue that they did nothing about despite multiple emails about our rapidly deteriorating health. We would have moved out earlier in our contract but this was not put forward as an option leaving us with no choice but to remain in contract despite these issues.

Reply from agent

I am sorry to read of your experience Alicia. I have gone back through all correspondence though and you have been to replied to on all communications. We have tried to help wherever possible and have passed on your concerns to the landlord, requesting work where necessary and fitting a positive air pressure ventilation system to reduce condensation. I can see no record of you requesting an early release from the tenancy. It is our policy to pass on any requests to terminate tenancies whenever asked. If you do feel that we could have done anything more then please contact me jon.sampson@martinco.com to register your complaint. We are members of the Property Ombudsman Scheme who can also be contacted should you not be happy with my response.

1.00 /5
Reply from agent

Hi Milan, I am sorry to read that you have found us unhelpful. I have gone through all of our tenancies and inquiries for sales and can't find your details anywhere, so I am not sure that you have got the right office. Please do give us a call on 01326 697696 though, if we have been unhelpful I would like to rectify this immediately.

1.00 /5

Paid their cheeky 'application fees', paid 6 months rent upfront, nurtured the garden back to health and treated the house as we would our own. In return we got poor service, unexpected and unfair call-out charges for an urgent plumber needed on a weekend, rude and incorrect accusations of our little dog's lack of house-training, plus an outrageous bill for a gas cylinder that we replaced just 48 hours before our departure. The agent attempted to take these charges from our deposit and would not rethink. We went through a very time consuming and stressful process putting our case forward to the DPS and eventually got most of our deposit back. Avoid!

Contact details
Sales Phone:

01326 697696

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 10:00 - 13:00
Address

7 The Moor , Falmouth, Cornwall, TR11 3QA, UK, TR11

We specialise in residential lettings and house sales in Falmouth, extending to the suburbs of Camborne, Helston, The Lizard and West Cornwall. The Branch Directors are husband and wife team Jon and Felicia Sampson. Felicia previously worked in real estate in the United Arab Emirates gaining a wealth of experience before returning to the UK to manage Martin & Co Falmouth. After 25 years of service in the Royal Navy Jon joined Felicia in the business. ARLA qualified and with hands-on experience as a landlord himself, Jon offers support to customers and investors alike. Along with their team they enjoy the constant reward of finding homes for clients to buy and rent. Whether you're a first-time buyer, or are looking to buy a second home or investment property, Martin & Co Falmouth will offer a dedicated point of contact to guide you through the process from start to finish and provide outstanding customer service at all times. If you have a property to sell or are looking for a house to rent in or around the Falmouth area, please do get in touch with a member of the team on 01326 697696

Our team

Felicia Sampson

Jon Sampson

Rebecca Stockton

Property Manager

Ann Beskeen

Property Manager

Jackie Wardle

Property Manager

Bracken Symonds

Senior Property Manager

Molly Bettles

Property Manager

Joanne Hills

Bethany Parry

Senior Lettings Administrator

Madeline Rowland

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available