Good afternoon Bird Wood thank you for your review. Your feedback is very important and I would like like to look into this further. As I can't see any record of your details on our system could you please email me at jon.sampson@martinco.com with the full details so that I can look in to this?

I am sorry you feel that the checkout was awful. We did contact you immediately after you gave notice with clear vacating instructions and communicated with you regularly with proposed deductions from your deposit, passing on all invoices to you as requested. The team here have had training from the deposit protection scheme (DPS) where your deposit was held. It was explained to you that you could dispute any claim directly with the DPS should you not agree with our findings. At no point was a legal dispute ever mentioned as the DPS is there to ensure deposit disputes are adjudicated fairly.

I am sorry to read of your experience Alicia. I have gone back through all correspondence though and you have been to replied to on all communications. We have tried to help wherever possible and have passed on your concerns to the landlord, requesting work where necessary and fitting a positive air pressure ventilation system to reduce condensation. I can see no record of you requesting an early release from the tenancy. It is our policy to pass on any requests to terminate tenancies whenever asked. If you do feel that we could have done anything more then please contact me jon.sampson@martinco.com to register your complaint. We are members of the Property Ombudsman Scheme who can also be contacted should you not be happy with my response.

Hi Milan, I am sorry to read that you have found us unhelpful. I have gone through all of our tenancies and inquiries for sales and can't find your details anywhere, so I am not sure that you have got the right office. Please do give us a call on 01326 697696 though, if we have been unhelpful I would like to rectify this immediately.