Extremely poor service
Useless.
Avoid at all costs. As a parent with 3 children in student rental accommodation in various parts of the UK I have a great deal of experience with letting agents. These are the worst I have ever come across - and that is saying something.
Rented through rainbow property (now Martin and co) for 18 months. Usually cordial and helpful but the check out process was a nightmare. They will make deductions, unfairly, take a very long time to process this stuff and with the constant back and forth, they wear you down to either a legal dispute or mental exhaustion. Beware
I have had a dreadful experience with this agency. Alongside not responding to emails or returning phones calls, they have no concern for Tennants health and well-being. The final result being my 3 month old baby being rushed to hospital in an ambulance with breathing issues due to an ongoing rising damp issue that they did nothing about despite multiple emails about our rapidly deteriorating health. We would have moved out earlier in our contract but this was not put forward as an option leaving us with no choice but to remain in contract despite these issues.
Unhelpful
Paid their cheeky 'application fees', paid 6 months rent upfront, nurtured the garden back to health and treated the house as we would our own. In return we got poor service, unexpected and unfair call-out charges for an urgent plumber needed on a weekend, rude and incorrect accusations of our little dog's lack of house-training, plus an outrageous bill for a gas cylinder that we replaced just 48 hours before our departure. The agent attempted to take these charges from our deposit and would not rethink. We went through a very time consuming and stressful process putting our case forward to the DPS and eventually got most of our deposit back. Avoid!
7 The Moor , Falmouth, Cornwall, TR11 3QA, UK, TR11
We specialise in residential lettings and house sales in Falmouth, extending to the suburbs of Camborne, Helston, The Lizard and West Cornwall. The Branch Directors are husband and wife team Jon and Felicia Sampson. Felicia previously worked in real estate in the United Arab Emirates gaining a wealth of experience before returning to the UK to manage Martin & Co Falmouth. After 25 years of service in the Royal Navy Jon joined Felicia in the business. ARLA qualified and with hands-on experience as a landlord himself, Jon offers support to customers and investors alike. Along with their team they enjoy the constant reward of finding homes for clients to buy and rent. Whether you're a first-time buyer, or are looking to buy a second home or investment property, Martin & Co Falmouth will offer a dedicated point of contact to guide you through the process from start to finish and provide outstanding customer service at all times. If you have a property to sell or are looking for a house to rent in or around the Falmouth area, please do get in touch with a member of the team on 01326 697696
Property Manager
Property Manager
Property Manager
Senior Property Manager
Property Manager
Senior Lettings Administrator
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