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Martin & Co Falmouth

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

A list of reasons why you should not go with Martin & Co. -Martin & Co do not care about the tenants or the tenants living conditions. -Martin & Co do not do thorough inspections of the house. -If you report a problem with the house that is Martin & co's responsibility to fix they will deny you ever telling you them (even though they should keep logs). -Martin & Co will give you attitude and make you feel belittled. -Martin & Co do not respect you or the neighbours surrounding the house. -Martin & Co do not communicate to the landlord and therfore the information you provide will get lost. - In general the agency is horrible and unprofessional and I would advise you to save yourselves from the headache they have given us.

Reply from agent

Tenancy Reference Number 2525 – We are disappointed that you feel that any member of the Martin and Co Team have been unhelpful, have had an attitude or have not carried out thorough inspections. When the tenancy started the Landlord himself offered to show you all how the boiler and other appliances in the property worked however this offer was declined as one of you had lived in the property previously. You yourself confirmed to Tom from Martin and Co that you had not informed the office of the maintenance issues and assured him you would do this so that we could get the jobs looked into. We never received the information. A 121 page initial inventory report was carried out in July 2021 and signed as approved by the Tenants. Two further inspection reports have been carried out on 29th September and 3rd December (11 and 12 pages respectively) and Tenants are invited to be present at each inspection to inform us of any issues. As mentioned when responding to Mr Angelov’s review we have listened to all our telephone recordings and re-read all emails between the Martin and Co team and the Tenants and have not found any rude, hostile or ‘belittling’ responses to the Tenants to any request what-so-ever.

1.00 /5

DON’T USE MARTIN AND CO As the partner of one of Martin and Co’s tenants (helford cottage, Florence terrace) I’ve learned to never use this company. My partner has been spending 4 times the amount she should be paying on gas bills spending minimum 100 pound a month on top of her rent bills along with the rest of the tenants at this house. The problem surfaced before December and the problem as still not been resolved. Martin and co claim it is not their problem, along with the landlord of helford cottage leaving them to spend about 4 times more than what they should be paying on gas alone. I believe this is because they don’t want to replace the boiler as a new meter has been placed and the problem still stands. So if you are a student and looking for a house through Martin and co, expect to pay a lot more for your bills than you should be as it’s not their problem that you will be suffering.

Reply from agent

Tenancy Reference Number 2525 – We believe you are sending this review in relation to this tenancy although you are not a Tenant at the property. You have suggested that the gas bills for this property are high and the boiler needs replacing. We at Martin and Co rely on the experts and we therefore arranged Blue Flame to check the boiler when it was reported to us that it was faulty. They confirmed that the boiler was fully functional and there were no gas leaks. We informed the Tenants that they should contact their Gas Supplier if they felt there may be something wrong with the meter as this is the correct process however we did contact the supplier on the Tenants behalf to obtain the information as to what the problem was. We were informed by British Gas that there was nothing wrong with the meter and that the issue is that not enough money has been added to the meter to pay for the gas consumed. British Gas informed us that in January only £20 was added to the meter and not £100 as you have voiced in your review. Tenants at this property arrange their own utility suppliers and they need to speak to these suppliers directly if they feel their funds are being mis-allocated.

1.00 /5

Absolutely appalling treatment and handling of their tenants. Poor communication between them and the actual landlord, very hostile towards us, as tenants. It seems like that there is a obvious change of treatment if you are a student and renting with them. If you have the ability to choose, DO NOT GO with Martin and Co., unless you want to bring yourself headaches and a lot of stress. And to Martin and Co, If you are so fond of your good reviews and value your tenants, maybe you should start doing instead of only talking ;).

Reply from agent

Tenancy Reference Number 2525. We are disappointed that you feel that there has been a lack of communication between us and the Landlord. One of the Tenants has recently confirmed that a number of maintenance issues have not been passed on to our office and obviously if we are not informed of these issues we are not able to deal with them. We have listened to all of our telephone recordings and re-read through our emails and at no point have me or my team been rude or ‘hostile’ towards any of you. I do however have a telephone recording where one of the tenants was screaming swear words at a member of my team and can provide this if you wish. Hopefully we can get this relationship back to where it should be and get any maintenance issues dealt with once you report them.

1.00 /5

They basically did not check properly Helford cottage and this in turn has created a very sensitive problem between the students living there and local residents.

Reply from agent

Hi Neil, I have gone through our records and can confirm management visits to the property were carried out on the 14th Jul 20, 5th Nov, 8th Feb, 27th May and a final inspection on the 29th June 21. Due to COVID restrictions 2 of these visits were carried out virtually but I am afraid I don't see that any additional visits from us would prevent a neighborhood dispute. Sadly, not all neighbours get on and I sympathise if this was your experience with these tenants. That said, if they were behaving in an anti-social manner I advise you contact either the police or the council.

1.00 /5

Moved out of a rental property on 31st July. Was promised once the property was checked that I would receive my deposit back. Contacted them at the beginning of September to find out what was happening, was told the landlord was not replying to emails or calls to I couldn't receive my deposit. I phoned the landlord myself and he confirmed that there were no issues and he was happy to release my deposit and Martin & Co had made no attempt to contact him. Visited Martin & Co again today to chase the deposit, they are now claiming the LANDLADY is not responding to emails, even though the flat was sold while I was tenant, this landlady no longer owns the property. I'm very frustrated and stressed with these on going issues. Really disappointed in Martin & Co as I received a good service while in the property. I've been told my deposit cannot be released. Writing a review was the last thing I wanted to do.NegativeProfessionalism

1.00 /5

Think this used to rainbow, they were bloody awful but the experience Iv had with Falmouth Martin and co was horrendous. Don’t answer their phones or emails, passive aggressive and unprofessional, public should be warned

1.00 /5
17.09.2020

Lying and miserable people. They have no character or compassion for people. They forcibly steal people's money by any means. People work for money and they steal from offices Do they sleep well at night?

Reply from agent

I am sorry that you feel this way Alina-Ligia. I have looked back over the whole situation and can see that you decided to leave the tenancy early without agreeing to an early release. I can 100% confirm that no money was stolen and you were at no poin… See more

1.00 /5
Contact details
Sales Phone:

01326 697696

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 10:00 - 13:00
Address

7 The Moor , Falmouth, Cornwall, TR11 3QA, UK, TR11

We specialise in residential lettings and house sales in Falmouth, extending to the suburbs of Camborne, Helston, The Lizard and West Cornwall. The Branch Directors are husband and wife team Jon and Felicia Sampson. Felicia previously worked in real estate in the United Arab Emirates gaining a wealth of experience before returning to the UK to manage Martin & Co Falmouth. After 25 years of service in the Royal Navy Jon joined Felicia in the business. ARLA qualified and with hands-on experience as a landlord himself, Jon offers support to customers and investors alike. Along with their team they enjoy the constant reward of finding homes for clients to buy and rent. Whether you're a first-time buyer, or are looking to buy a second home or investment property, Martin & Co Falmouth will offer a dedicated point of contact to guide you through the process from start to finish and provide outstanding customer service at all times. If you have a property to sell or are looking for a house to rent in or around the Falmouth area, please do get in touch with a member of the team on 01326 697696

Our team

Felicia Sampson

Jon Sampson

Rebecca Stockton

Property Manager

Ann Beskeen

Property Manager

Jackie Wardle

Property Manager

Bracken Symonds

Senior Property Manager

Molly Bettles

Property Manager

Joanne Hills

Bethany Parry

Senior Lettings Administrator

Madeline Rowland

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
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Accompanied Viewings
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Manage / Negotiate
Windows Display
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No awards information available

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available