Tenancy Reference Number 2525 – We are disappointed that you feel that any member of the Martin and Co Team have been unhelpful, have had an attitude or have not carried out thorough inspections. When the tenancy started the Landlord himself offered to show you all how the boiler and other appliances in the property worked however this offer was declined as one of you had lived in the property previously. You yourself confirmed to Tom from Martin and Co that you had not informed the office of the maintenance issues and assured him you would do this so that we could get the jobs looked into. We never received the information. A 121 page initial inventory report was carried out in July 2021 and signed as approved by the Tenants. Two further inspection reports have been carried out on 29th September and 3rd December (11 and 12 pages respectively) and Tenants are invited to be present at each inspection to inform us of any issues. As mentioned when responding to Mr Angelov’s review we have listened to all our telephone recordings and re-read all emails between the Martin and Co team and the Tenants and have not found any rude, hostile or ‘belittling’ responses to the Tenants to any request what-so-ever.

Tenancy Reference Number 2525 – We believe you are sending this review in relation to this tenancy although you are not a Tenant at the property. You have suggested that the gas bills for this property are high and the boiler needs replacing. We at Martin and Co rely on the experts and we therefore arranged Blue Flame to check the boiler when it was reported to us that it was faulty. They confirmed that the boiler was fully functional and there were no gas leaks. We informed the Tenants that they should contact their Gas Supplier if they felt there may be something wrong with the meter as this is the correct process however we did contact the supplier on the Tenants behalf to obtain the information as to what the problem was. We were informed by British Gas that there was nothing wrong with the meter and that the issue is that not enough money has been added to the meter to pay for the gas consumed. British Gas informed us that in January only £20 was added to the meter and not £100 as you have voiced in your review. Tenants at this property arrange their own utility suppliers and they need to speak to these suppliers directly if they feel their funds are being mis-allocated.

Tenancy Reference Number 2525. We are disappointed that you feel that there has been a lack of communication between us and the Landlord. One of the Tenants has recently confirmed that a number of maintenance issues have not been passed on to our office and obviously if we are not informed of these issues we are not able to deal with them. We have listened to all of our telephone recordings and re-read through our emails and at no point have me or my team been rude or ‘hostile’ towards any of you. I do however have a telephone recording where one of the tenants was screaming swear words at a member of my team and can provide this if you wish. Hopefully we can get this relationship back to where it should be and get any maintenance issues dealt with once you report them.

Hi Neil, I have gone through our records and can confirm management visits to the property were carried out on the 14th Jul 20, 5th Nov, 8th Feb, 27th May and a final inspection on the 29th June 21. Due to COVID restrictions 2 of these visits were carried out virtually but I am afraid I don't see that any additional visits from us would prevent a neighborhood dispute. Sadly, not all neighbours get on and I sympathise if this was your experience with these tenants. That said, if they were behaving in an anti-social manner I advise you contact either the police or the council.

I am sorry that you feel this way Alina-Ligia. I have looked back over the whole situation and can see that you decided to leave the tenancy early without agreeing to an early release. I can 100% confirm that no money was stolen and you were at no poin… See more