Don’t use these as they are so untrustworthy I paid 6 months rent in advance plus deposit and it came to over £1000 then they never told the land lady in paid upfront and charged her £150 to collect rent they already had , then when the 6 months was up they wanted another 6 months rent so I got In touch with landlady and we got rid of Martin and co , nothing but scum

Not helpful at all

The person we phoned was very rude and told us to straight-up abandon our dog when we pleaded for them to at least ask the landlord if they would allow pets.

I rented my flat privately for 8 years. After years of battling to get any maintenance done I reported my landlady to the council. 3 months later Martin & Co took over the management of my flat. I cannot say it's been a positive experience. Within a week I had a rent increase of £100 a month after they inspected the property. Within a month myself and another couple were issued with a Section 21 (we clearly were problem tenants and no other tenant was evicted). I have since heard that a new tenant was told that the landlady is looking for long term tenants and she's had to sign a 12 month fixed term tenancy and she has a bowl catching water from a leaking toilet! Although another rumour is that the owner plans to sell the flats of those who have been evicted. Take whatever you hear at viewings with a pinch of salt! Since September 2023 I have been grieving the loss of my Mother, my beloved elderly cat and I've been unwell with a gallstone and the stress of being evicted. In a town that has a huge housing crisis and extremely high rents it's been horrendous stressful to find alternative accommodation, but I managed it by some miracle. When I told them I was leaving they wanted proof in the form of a copy of my new tenancy agreement so I could avoid being taken to court as I'd stayed after my section 21 expiry date (Easter Sunday!) I was advised by Cornwall Council not to make myself intentionally homeless and I could exercise my right to stay if I hadn't found somewhere to live. They have now inspected the property after I left and implied I have left a pane of glass broken and just left a plastic film over it along with damage to a door that I had no choice in damaging after the catch dropped and I was unable to open it and it was a potential fire risk. They have formed an opinion of me and majority of the staff haven't even been to the property. And not one member of staff even offered any understanding for the horrendous 6 months I'd had. How can they comment on the state of a property 8 years ago when they have only been managing it for 5 months, nor know of the full history or battles myself and other tenants have had to adure? I feel like I've been branded as a bad tenant and a criminal for simply exercising my rights to have a property that I pay rent on properly maintained. I'm now trying to get my deposit back. Although I have heard my previous landlady is paying my former next door neighbour to decorate the property. Something she actually refused to do for me and told me it was my responsibility once I'd moved in. If you rent do your research because you will be told things that aren't necessarily correct. And if any of the maintenance team or management of this company read this they should read their own blog about locks and my email about the broken lock!

Do not rent with Martin & Co, especially if you are a student. I rented a flat in Falmouth for almost two years with them (we only stayed for the second year for lack of other options) and the way they treated us was insanely unfair and unreasonable. For the majority of 2022 we had no boiler, and although they discounted our rent it was clear there was absolutely no urgency on their end to provide us with hot water or heating. The boiler in general constantly stopped working throughout the tenancies which was very frustrating, however arguably the worst part of renting with them was the way they handled the deposits. Even though we were continuing on with our tenancy, we were told to move out for 2 weeks over the summer- we cleaned the flat before we left despite knowing we would be back in a couple of weeks- however we were then charged hundreds of pounds in cleaning and damage charges for no good reason. There were also a series of weird unexplained things that happened while we were moved out (a time where none of us were allowed keys and had no access), for example the lock on my bedroom door had been damaged, and completely new, packaged makeup (that didn’t belong to any of us) was put in my bin, a couple of items were missing from the living room and , most disturbingly, a large ‘blood stain’(quote by the estate agents) was left on our living room carpet, accompanied by a pigs ear (dried meat dog chew) left on the table. This was so confusing to us and even though it happened over a year ago we still have no clue what happened or why the estate agents were not more concerned by this- we spoke to Sarah countless times about our issues and she brushed them all off very unprofessionally. Their answer to these things was that we must have given our keys to someone (we had proof that they had our keys) and that if we challenged the DPS charges it would take another 2 months to get any money back, which we couldn’t afford being students. The same deposit issue happened at the end of our 2023 tenancy also, with them charging us over £700 for general wear and tear. It’s easy to assume that we left the flat dirty and damaged, but we kept the flat clean and left it in a much better condition than we recieved it. I should also mention that the maintenance they provided was so poor that one of my flatmates had to sleep on the downstairs sofa for months due to a severe mould problem caused by a hole in the wall of her bedroom. The mould was so severe that there were full grown mushrooms underneath her bed, which we reported and contacted the estate agents about multiple times, however they never fixed it. They did however charge us for cleaning the mouldy carpet. There are so many more issues I could go into, such as the man hired by Martin & Co to powerwash our garden shouting at and repeatedly harrassing our neighbours and claiming he lived in our flat (we raised the issue with our estate agent who said she would look into it however ultimately decided to do nothing (a running theme) and sent him back a few months later to do more work). There is a lot more I could write about but I feel as though this should be enough to hopefully deter some people from making the same mistake as us and renting with this company.

Absolute Trash company especially Anne & Felicia total bottom feeders who lie lie lie lie they don't abide by any lawful agreements and try to bamboozle people with Jargon. Hope you respond

These agents are to avoid at all cost! The worst possible service ever. We dealt with James and Felicia back in 2020 and rented our property through them on their premium service as we were abroad, they didn’t manage anything as they should have and put tenants on benefits which they fully knew was the case without making us aware and then there was a water leak in the loft water container which the tenants made them aware off and they took over a mont to act on it which resulted in the ceiling collapsing and the house being completely covered in mould everywhere. They refused to take responsibility for this and we were greeted back to our poor house completely destroyed by mould and damp as well as the tenants dogs which urinated everywhere indoors. Stay well clear of these agents if you don’t want to be messed around while paying them fortunes. Team was extremely rude and just didn’t care whatsoever and tried to lie to cover their mistakes. James shouldn’t have a job in customer relations but clearly only as selling corrupted insurances to poor souls.

Great estate agent if you enjoy being harrassed by men on a power trip

Dreadful experience having to deal with these absolute compete and utter clowns. They are the sort of shoddy amateurish company that are very quick to make a sale and take your cash but when it comes to anything after sales related it’s get lost and good night. To bullet point the issues we had: . They rarely returned calls resulting in repeated time consuming calls back and then having to argue about who said what and when . They constantly offered every conceivable ‘excuse’ under the sun to avoid speaking to any tenant and when they did they then offered every other excuse to avoid having to do the job they are paid to do with again yet more constant contradictions and miscommunications and never a satisfactory resolution to any issue that was raised (an almost daily routine at one point) . Deposit withheld for weeks almost months on end with excuse after excuse as to the reason for the delay then deductions made without proper and prior explanation other than a chance to counter offer which was barely taken into account . They will charge for just about anything single solitary thing they can find so if you leave a property and want your deposit back the best thing to do is to simply not live in the property in the first place!! . Mould found and videoed everywhere in the property was never dealt with even after many repeated calls and emails to get it sorted out. They were simply just not interested to resolve it even if it became a health issue which it absolutely was. . Shocking WiFi connection issues were completely ignored which as university students in the current climate made things extremely difficult . One member of staff just laughed in our faces and patronised us when legitimate concerns and points of view were brought to her attention - totally unprofessional behaviour resembling that of a spoilt young school child All they had to do was communicate with the tenant make sure that any issues were amicably and fairly resolved and yet they failed at every opportunity. It’s simply astounding to me that companies like this think they can behave in this manner get away with it and survive just because they feel that they don’t have to bother as University students are a bunch of mugs who will just roll over and take it. Well believe me word does get around the camp fire pretty fast with existing customers never returning or recommending and potential new customers hearing such poor reports then thinking twice about renting through them and looking elsewhere - plenty more fish in the sea. May I suggest to you at Martin & Co that you all have a good long hard look at yourselves accept that you’re in the wrong change your ways and start acting in a professional way or you’ll all soon end up on JSA at this rate.

Literally worst experience with any agency. They assume because we are students they can do whatever they want . We reported the boiler not working from November until January and nothing was done at all, they then claimed we hadn't informed them about any of the issues and denied claiming it wasn't their responsibility to fix boiler despite having emails on both ends proving they had said this word for word , they then said that in order to look at the boiler we would have to pay for this to get done. Extremely unprofessional with staff on the phone literally laughing while talking to us about how stressful not having heating for the whole of winter is . Definitely the least competent agency for student houses I've ever experienced.talked to previous tenants about it aswell and they also said they had all the same issues with the house and the agency will do everything in their power to shift the blame onto u instead of actually fixing the issue . Update , they claimed one of our housemates yelled at them over the phone and could provide proof of this and then we asked for the proof that they offered and they said they will no longer be replying and they offered this proof before we asked for the it. Later claimed we had never informed them of these issues and one of us confirmed this and they could prove it , we then again asked for this evidence they offered because this is untrue , they againnn refusd and continue to refuse to provide this for us and have said they will no longer be discussing it with us and have now just fully stopped replying to any email in regards to providing the evidence they offered Simply because they know it's untrue and won't admit to it but will lie to our neighbour and tell them all of the issues with the house are because we aren't paying for our gas when we have proven to them and have offered proof as to having paid double and more to what we should be . Which not only breaks privacy laws but they've shared personal details of the house on multiple occasions to the point of solicitor having to respond to them which they obviously ignored! Save yourself a headache and go with someone else .