We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Martin & Co Falmouth

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Don’t use these as they are so untrustworthy I paid 6 months rent in advance plus deposit and it came to over £1000 then they never told the land lady in paid upfront and charged her £150 to collect rent they already had , then when the 6 months was up they wanted another 6 months rent so I got In touch with landlady and we got rid of Martin and co , nothing but scum

Reply from agent

Hi Paul, while we always welcome feedback I do feel your points raised are somewhat wide of the mark. I know it was some ago but you will remember that the reason you paid six months rent in advance was due to the findings of the third party referencing company and their assesment of your affordability. As there was no change to this after 6 months (and you werent willing to be re-referenced) we advised your landlord of the risks of accepting monthly payments thereafter. We did explain our complaints policy to you at the time and so I am surprised that you choose to review our services some 12 months later. I am less surprised that your review is almost as disengenous as your initial referencing application.

1.00 /5

Not helpful at all

Reply from agent

Hi Gilly I am sorry to read that you didnt find our service helpful. We pride ourselves on being as helpful as possible so I would like to understand a bit more about your experience. Please do give me a call to discuss this on 01326 697696 or email me jon.sampson@martinco.com. Thanks

1.00 /5

The person we phoned was very rude and told us to straight-up abandon our dog when we pleaded for them to at least ask the landlord if they would allow pets.

1.00 /5

I rented my flat privately for 8 years. After years of battling to get any maintenance done I reported my landlady to the council. 3 months later Martin & Co took over the management of my flat. I cannot say it's been a positive experience. Within a week I had a rent increase of £100 a month after they inspected the property. Within a month myself and another couple were issued with a Section 21 (we clearly were problem tenants and no other tenant was evicted). I have since heard that a new tenant was told that the landlady is looking for long term tenants and she's had to sign a 12 month fixed term tenancy and she has a bowl catching water from a leaking toilet! Although another rumour is that the owner plans to sell the flats of those who have been evicted. Take whatever you hear at viewings with a pinch of salt! Since September 2023 I have been grieving the loss of my Mother, my beloved elderly cat and I've been unwell with a gallstone and the stress of being evicted. In a town that has a huge housing crisis and extremely high rents it's been horrendous stressful to find alternative accommodation, but I managed it by some miracle. When I told them I was leaving they wanted proof in the form of a copy of my new tenancy agreement so I could avoid being taken to court as I'd stayed after my section 21 expiry date (Easter Sunday!) I was advised by Cornwall Council not to make myself intentionally homeless and I could exercise my right to stay if I hadn't found somewhere to live. They have now inspected the property after I left and implied I have left a pane of glass broken and just left a plastic film over it along with damage to a door that I had no choice in damaging after the catch dropped and I was unable to open it and it was a potential fire risk. They have formed an opinion of me and majority of the staff haven't even been to the property. And not one member of staff even offered any understanding for the horrendous 6 months I'd had. How can they comment on the state of a property 8 years ago when they have only been managing it for 5 months, nor know of the full history or battles myself and other tenants have had to adure? I feel like I've been branded as a bad tenant and a criminal for simply exercising my rights to have a property that I pay rent on properly maintained. I'm now trying to get my deposit back. Although I have heard my previous landlady is paying my former next door neighbour to decorate the property. Something she actually refused to do for me and told me it was my responsibility once I'd moved in. If you rent do your research because you will be told things that aren't necessarily correct. And if any of the maintenance team or management of this company read this they should read their own blog about locks and my email about the broken lock!

1.00 /5

Do not rent with Martin & Co, especially if you are a student. I rented a flat in Falmouth for almost two years with them (we only stayed for the second year for lack of other options) and the way they treated us was insanely unfair and unreasonable. For the majority of 2022 we had no boiler, and although they discounted our rent it was clear there was absolutely no urgency on their end to provide us with hot water or heating. The boiler in general constantly stopped working throughout the tenancies which was very frustrating, however arguably the worst part of renting with them was the way they handled the deposits. Even though we were continuing on with our tenancy, we were told to move out for 2 weeks over the summer- we cleaned the flat before we left despite knowing we would be back in a couple of weeks- however we were then charged hundreds of pounds in cleaning and damage charges for no good reason. There were also a series of weird unexplained things that happened while we were moved out (a time where none of us were allowed keys and had no access), for example the lock on my bedroom door had been damaged, and completely new, packaged makeup (that didn’t belong to any of us) was put in my bin, a couple of items were missing from the living room and , most disturbingly, a large ‘blood stain’(quote by the estate agents) was left on our living room carpet, accompanied by a pigs ear (dried meat dog chew) left on the table. This was so confusing to us and even though it happened over a year ago we still have no clue what happened or why the estate agents were not more concerned by this- we spoke to Sarah countless times about our issues and she brushed them all off very unprofessionally. Their answer to these things was that we must have given our keys to someone (we had proof that they had our keys) and that if we challenged the DPS charges it would take another 2 months to get any money back, which we couldn’t afford being students. The same deposit issue happened at the end of our 2023 tenancy also, with them charging us over £700 for general wear and tear. It’s easy to assume that we left the flat dirty and damaged, but we kept the flat clean and left it in a much better condition than we recieved it. I should also mention that the maintenance they provided was so poor that one of my flatmates had to sleep on the downstairs sofa for months due to a severe mould problem caused by a hole in the wall of her bedroom. The mould was so severe that there were full grown mushrooms underneath her bed, which we reported and contacted the estate agents about multiple times, however they never fixed it. They did however charge us for cleaning the mouldy carpet. There are so many more issues I could go into, such as the man hired by Martin & Co to powerwash our garden shouting at and repeatedly harrassing our neighbours and claiming he lived in our flat (we raised the issue with our estate agent who said she would look into it however ultimately decided to do nothing (a running theme) and sent him back a few months later to do more work). There is a lot more I could write about but I feel as though this should be enough to hopefully deter some people from making the same mistake as us and renting with this company.

1.00 /5

Absolute Trash company especially Anne & Felicia total bottom feeders who lie lie lie lie they don't abide by any lawful agreements and try to bamboozle people with Jargon. Hope you respond

Reply from agent

Thank you for providing feedback. Unfortunately, I am unable to respond with any context without knowing your name or the nature of our relationship with you. I can however assure you that we not only abide by the law but as qualified members of The Association of Residential Lettings Agents (ARLA) we go beyond this and adhere to their strict code of conduct. The lettings industry is heavily ladened with legislation and our staff receive regular training to keep up to date with this, it is not in our interest to bamboozle anyone. I am sorry that you do feel confused by the process, and I am sure your comments are borne out of frustration rather than evidence based. If you genuinely believe that you have been lied to or we have broken the law in any way, then please click on the link on our website for our complaints policy. Should you not be happy with our response then you can refer your complaint to The Property Ombudsman (TPO) who will provide free impartial adjudication. In the meantime, if you have any questions, please don’t hesitate to contact me. Tel 01326 697696 or email jon.sampson@martinco.com.

1.00 /5

These agents are to avoid at all cost! The worst possible service ever. We dealt with James and Felicia back in 2020 and rented our property through them on their premium service as we were abroad, they didn’t manage anything as they should have and put tenants on benefits which they fully knew was the case without making us aware and then there was a water leak in the loft water container which the tenants made them aware off and they took over a mont to act on it which resulted in the ceiling collapsing and the house being completely covered in mould everywhere. They refused to take responsibility for this and we were greeted back to our poor house completely destroyed by mould and damp as well as the tenants dogs which urinated everywhere indoors. Stay well clear of these agents if you don’t want to be messed around while paying them fortunes. Team was extremely rude and just didn’t care whatsoever and tried to lie to cover their mistakes. James shouldn’t have a job in customer relations but clearly only as selling corrupted insurances to poor souls.

Reply from agent

Thank you for providing feedback Claire. I have gone through our archives and can see that we did manage a property of yours in 2019. I believe it was me that dealt with your complaint back then and not James. I am afraid that much of your latest review is inaccurate with the exception of the accidental water leak. I wrote to you on the 2nd of August 2019 with a clear timeline of events, highlighting that we were not at fault but assisted as best we could, while being mindful of your tenants right to allowing access. The fact that your tenant was in receipt of benefits had no bearing on the accident and we as an agency will never discriminate against anyone that may need assistance with benefits. In my letter to you I provided the contact details for the Property Ombudsman, who could provide independent, impartial free mediation should you not be happy with my response. You chose not to contact them then, but if you would like another copy of the letter now please just drop me an email (jon.sampson@martinco.com) and I will resend it. Kind regards Jon

1.00 /5

Great estate agent if you enjoy being harrassed by men on a power trip

1.00 /5

Dreadful experience having to deal with these absolute compete and utter clowns. They are the sort of shoddy amateurish company that are very quick to make a sale and take your cash but when it comes to anything after sales related it’s get lost and good night. To bullet point the issues we had: . They rarely returned calls resulting in repeated time consuming calls back and then having to argue about who said what and when . They constantly offered every conceivable ‘excuse’ under the sun to avoid speaking to any tenant and when they did they then offered every other excuse to avoid having to do the job they are paid to do with again yet more constant contradictions and miscommunications and never a satisfactory resolution to any issue that was raised (an almost daily routine at one point) . Deposit withheld for weeks almost months on end with excuse after excuse as to the reason for the delay then deductions made without proper and prior explanation other than a chance to counter offer which was barely taken into account . They will charge for just about anything single solitary thing they can find so if you leave a property and want your deposit back the best thing to do is to simply not live in the property in the first place!! . Mould found and videoed everywhere in the property was never dealt with even after many repeated calls and emails to get it sorted out. They were simply just not interested to resolve it even if it became a health issue which it absolutely was. . Shocking WiFi connection issues were completely ignored which as university students in the current climate made things extremely difficult . One member of staff just laughed in our faces and patronised us when legitimate concerns and points of view were brought to her attention - totally unprofessional behaviour resembling that of a spoilt young school child All they had to do was communicate with the tenant make sure that any issues were amicably and fairly resolved and yet they failed at every opportunity. It’s simply astounding to me that companies like this think they can behave in this manner get away with it and survive just because they feel that they don’t have to bother as University students are a bunch of mugs who will just roll over and take it. Well believe me word does get around the camp fire pretty fast with existing customers never returning or recommending and potential new customers hearing such poor reports then thinking twice about renting through them and looking elsewhere - plenty more fish in the sea. May I suggest to you at Martin & Co that you all have a good long hard look at yourselves accept that you’re in the wrong change your ways and start acting in a professional way or you’ll all soon end up on JSA at this rate.

Reply from agent

Thank you for leaving a review, JonyBeam. We appreciate all feedback, but it is quite difficult to respond without the Tenant’s name or address of the property. That said whether you were a tenant with us or not there are some points I feel I should respond to. Rarely Return Calls, contradictions, and miscommunication… Unlike many of our competitors our office is open 6 days a week and we have an emergency number that is accessible 24 hours a day, on top of this all tenants are given 24-hour access to an online portal they can log non- emergency issues. All calls are recorded, and recordings can be provided. Deposit Withheld for weeks… All of our deposits are logged with the Deposit Protection Scheme (DPS) at the start of every tenancy and all tenants are provided with the DPS T&Cs. We cannot withhold a deposit, but we do need to follow the correct procedures if there is a deposit dispute. Ultimately, should a dispute not be resolved, the DPS will independently adjudicate. They will charge for just about anything… The Tenant Fee Act 2019 prohibited landlords and Agents from charging tenants and since that law was introduced, we have not charged tenants any fees. If a tenant leaves a property unclean or with damages, above and beyond fair wear and tear, we will seek to recover these costs for landlords and the DPS will support these claims provided with the correct evidence. I suggest to you at Martin & Co that you all have a good long hard look at yourselves… We are not perfect but do continuously look to see how we can help more. Constructive feedback is one of the best ways to learn and adapt. Most of the points raised appear to be around communication. Communication is a two-way thing and, having re-read your review, I don’t think we should be taking advice from you. Finally, if you genuinely feel that you have reason for complaint, please click on the link below: complaints policy. You will see from here that if you aren’t in agreement following our response to a complaint you can refer it to The Property Ombudsman, and they will provide independent, impartial, free advice. Jon Sampson Director

1.00 /5

Literally worst experience with any agency. They assume because we are students they can do whatever they want . We reported the boiler not working from November until January and nothing was done at all, they then claimed we hadn't informed them about any of the issues and denied claiming it wasn't their responsibility to fix boiler despite having emails on both ends proving they had said this word for word , they then said that in order to look at the boiler we would have to pay for this to get done. Extremely unprofessional with staff on the phone literally laughing while talking to us about how stressful not having heating for the whole of winter is . Definitely the least competent agency for student houses I've ever experienced.talked to previous tenants about it aswell and they also said they had all the same issues with the house and the agency will do everything in their power to shift the blame onto u instead of actually fixing the issue . Update , they claimed one of our housemates yelled at them over the phone and could provide proof of this and then we asked for the proof that they offered and they said they will no longer be replying and they offered this proof before we asked for the it. Later claimed we had never informed them of these issues and one of us confirmed this and they could prove it , we then again asked for this evidence they offered because this is untrue , they againnn refusd and continue to refuse to provide this for us and have said they will no longer be discussing it with us and have now just fully stopped replying to any email in regards to providing the evidence they offered Simply because they know it's untrue and won't admit to it but will lie to our neighbour and tell them all of the issues with the house are because we aren't paying for our gas when we have proven to them and have offered proof as to having paid double and more to what we should be . Which not only breaks privacy laws but they've shared personal details of the house on multiple occasions to the point of solicitor having to respond to them which they obviously ignored! Save yourself a headache and go with someone else .

Reply from agent

Tenancy Reference Number 2525 – We are disappointed to read your review. We treat all of our tenants with respect and honesty whether a residential or a multiple-occupancy tenancy. When we were informed that the boiler was not working properly we had the experts visit immediately and BlueFlame confirmed that the boiler was fully functional and there were no gas leaks. We informed the Tenants that they should contact their Gas Supplier if they felt there may be something wrong with the meter as this is the correct process however, so as to assist you, we contacted the supplier on your behalf to obtain the information as to what the problem was. We were informed by British Gas that there was nothing wrong with the meter and that the issue is that not enough money has been added to the meter to pay for the gas consumed. British Gas informed us that in January only £20 was added to the meter. At this property you arrange your own utility suppliers and you need to speak to these suppliers directly if you feel your funds are being mis-allocated.

Contact details
Sales Phone:

01326 697696

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 10:00 - 13:00
Address

7 The Moor , Falmouth, Cornwall, TR11 3QA, UK, TR11

We specialise in residential lettings and house sales in Falmouth, extending to the suburbs of Camborne, Helston, The Lizard and West Cornwall. The Branch Directors are husband and wife team Jon and Felicia Sampson. Felicia previously worked in real estate in the United Arab Emirates gaining a wealth of experience before returning to the UK to manage Martin & Co Falmouth. After 25 years of service in the Royal Navy Jon joined Felicia in the business. ARLA qualified and with hands-on experience as a landlord himself, Jon offers support to customers and investors alike. Along with their team they enjoy the constant reward of finding homes for clients to buy and rent. Whether you're a first-time buyer, or are looking to buy a second home or investment property, Martin & Co Falmouth will offer a dedicated point of contact to guide you through the process from start to finish and provide outstanding customer service at all times. If you have a property to sell or are looking for a house to rent in or around the Falmouth area, please do get in touch with a member of the team on 01326 697696

Our team

Felicia Sampson

Jon Sampson

Rebecca Stockton

Property Manager

Ann Beskeen

Property Manager

Jackie Wardle

Property Manager

Bracken Symonds

Senior Property Manager

Molly Bettles

Property Manager

Joanne Hills

Bethany Parry

Senior Lettings Administrator

Madeline Rowland

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available