I would never use frost ever again They ignore there tenants and just want money very unprofessional and just lie and don’t care at all about anything but making money I’ve had major damp in a property of theres for over a year and is getting worse and all laura Woodward does is ignore even environmental health are being ignored by frost John frost you must be so proud of your incapable staff

(Ashford) - Avoid at all costs.. They have absolutely no clue what to do about anything in the property and had left us strapped for cash at this horrible time for many. It had been a month since we left the property and still no deposit back and lots of messing us around. The landlord was a priority over us tenants at Frost which is a disgrace. They wanted us to pay for a deep clean when in fact it was agreed that we won't as we had to clean the place up ourselves. I even paid and put in a brand new carpet as black mould was everywhere and we were ignored on various occasions. Update: it is now Monday 23rd November 2020. Frosts Accounts team were contacted teice by two seperate frost colleagues who were ignored with no update. We have now been left without a penny and had to get a new tenancy elsewhere so am now struggling due to paying a deposit for new place. This is no way to treat customers past and present during a pandemic. Just pay our deposit back please so I can pay our bills!

Worst estate agency I have to deal with -Feltham branch. Their admin process is terrible with a worst manner you can expect from the agent. I suggest you to invoice first if you'd like to get paid. If you'd like to call, admitting your admin error and apologizing would be better way of approaching rather than saying you were going through the list of bad debt! Certainly not the agency I'll use next time.

Appalling agent – Georgina disgustingly rude & Harry refused to apologise & was also rude the next day. I had come from City for 2 viewings – left work early & it took me 1 ½ hours. Thought I was running 5 mins late, but was actually 10 mins early. I e-mailed Georgina to let her know (she doesn’t take calls) Georgina cancelled both viewings with no phone call or e-mail notification & left me hanging around Feltham waiting till late. Georgina said she was on phone to Solicitors when we were supposed to be viewing. I was a cash buyer & will now not ever look at a property with these prawns. Called the agency 4 times in the next 2 hours & each time was told someone would get back to me & they didn’t. Was sure to tell the Vendors neighbours how unprofessional the Frost partnership were. I used to work for Foxtons & this would never be tolerated. They don’t even have mobile phones – pathetic. Dirty office too. Anyone on my Sales team doing this would be dismissed…

I’ll try never use their service again.

I found them very patronising and rude I was told I was not a normal landlord even though I rent many properties all over London. I’m not sure how they are still in business the way they conduct themselves without professionalism. I would not accept there terms and conditions in there present state, this is my right. I feel I was being pressurised to do sign which I was not comfortable to do so. I urge everyone to read them carefully and do not accept what is given to you it benefits the agent and not the landlord. Protecting all sides is important. I will not recommend them to anyone I rate them as one of the worst agents I’ve ever dealt with sadly

Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.

Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.