Hi Christine, Thank you for taking the time to leave your review however we feel that a 1-star rating is unfair. During Covid-19 a lot has changed in the industry, including times to complete and exchange. As much as we would like to be in control of everything, that is an unrealistic expectation. This relay of information can be down to the solicitors who we regularly chase and when we have this information, we relay this back to our clients as soon as possible. As you know, there is more than just ourselves involved in the purchase of a house. We tried to get in touch with the lead on your transaction many times, but we had no luck. We spoke to Michael Almond (Lead Vendor) and when we couldn’t get through, we spoke to yourself on at least 14 different occasions. We spoke to your other sister regarding the sale. So, as you can imagine, we find the statement you made regarding our communication incredibly unfair. In regard to sale signs, we use an external company as most agents do, they put the boards up based on safety and visibility. If you felt this wasn’t acceptable, we would have come out and had a look as we always want to ensure our external companies that we work with are working to our standards. Regarding, the misdescription of your property this was our mistake, and we hold our hands up, However, this was corrected before if not as soon as this went live. Unfortunately, due to the pandemic, people are working from home and communication on our part may have been misread, for this we do apologise. Lastly, in regards to the chasing of the bill. We wouldn’t chase you for payment as solicitors pay this from the sale. However, the sale completed and exchanged on 22nd January 2021 and we didn’t receive payment for another week. I hope I have addressed your concerns here However, if you would like to talk further regarding this you are more than welcome to pop down to the office anytime. Kind regards, James

Hi Jamie, Thank you for the review even if it is one star. We are more than happy to dicuss all the problems you have with us if you pop to the office. If you would like to do this please bring in your copy of the signed tenancy agreement, TDS certificate & Inventory and we can go from there. In the meantime we hope you enjoy your new house and all the best in the future. Kind Regards, Management.

Firstly, I would like to whole heartedly apologise on a personal level for the service you received. At that current time, there were many changes going on in the office and the service you received wasn't to our usual high standards. As a company, we always make sure we learn from our mistakes as to ensure they do not happen again. We hold our hands up and on this occasion the level of service you received was not good enough and I can not apologise enough for that. Kind Regards James

Hi Karen, Thank you for this. However as we spoke to your husband most of the time we let him know the situation. Firstly we were awaiting a reference from your currently landlord. This as you know took a while. After this due to a few thing we then had to do checks on these. Still awaiting for the phone call back after leaving several messages for the landlord. However despite all of this, we put your application forward to the landlord in which it took a while to get a reply as they are oversees and different time zone which we explained to you several times Unfortunately we cannot make decision and we cannot move forward until we have had approval. I hope this explains everything. Kind regards The management

Hi Preston, Thank you for your review. We are very shocked to hear that our staff were rude and obnoxious to yourself. However if you send me a message I would happily look into the situation for you. In regards to 'How to live' I could only think that the lifestyle you currently live could be potentially damaging the property and we must step in at this point as to not damage the property further. Again, if you can give me an email on info@harrisandcoonline.co.uk I will personally look into the situation further as I cannot seem to find you on our system as one of our current or previous tenants. Kind Regards, The Management.

Hi Charlene, We hope you are well and happy in a new property!?. It sounds like you had quite an ordeal there. Unfortunately, Charlene, we are the middle people in all this. We aren't allowed to spend a landlord's money without permission. So, the only thing we can do is advise the landlord of the work that needs to carry out. If we don't get the go-ahead, our hands are tied. if you want to discuss this further, please contact us on 01253 876515 or email info@harrisandcoonline.co.uk and we will be able to discuss this further. Kind Regards The Team