After 2 weeks, jumping through every hoop it was put in front of us they have made my life a hell. Every-time we were ask to provide any requested details, references, proofs of income etc we did so and every-time we did we were asked for more which was not specified before... it seemed like they were throwing logs under our legs all the time Everything was meant to be set every time, and every-time we thought its over it wasn't, goodlord references, then guarantor then further changes in the contract....at all times we were made to believe it is all sorted and we need to fix a small glitch which was created "not by them, but by landlord or goodlord" at the end of the day they have messed up the process and landlord pulled the offer wasting 2 weeks of my life and leaving me hanging with booked removal services and internet engineer etcThank you Jacqueline...

The agent put misleading information on its website. The property was not sold by this agent and the price was not the same as on its website. This misleading information confuses perspective buyers and stress of owner of the property, unnecessarily! This also have caused problem between the current owner and the perspective buyers.

Really disappointing off-boarding experience. Be extremely careful with documenting everything on arrival and keep a clear record of correspondence. We've been blamed for breaking a radiator valve we didn't touch during our tenancy and were initially quoted over £300 of a deduction from our deposit to pay for it. There was also the classic claim of 'you never completed an end of tenancy clean' when we did and have the receipts to prove it - just because we prioritised giving the work to our independent cleaner who'd cleaned throughout our tenancy and not the expensive agency Aspire recommends. They tried to charge us almost £130 when we had already paid £100 for a full end of tenancy clean. We kept the old and crumbling flat* in the best order we could during an 18 month stay (during lockdown too where we were at home more) so to try and charge us over £400 at the end was simply unfair and unjust. *Describing it as such is justified as we had various problems throughout, including the ceiling leaking through in a flood and outdoor decking being declared unsafe. Show a bit of compassion and understanding during a ridiculous time in everyones lives. They also did not initiate proceedings to return our deposit until I got in touch two months after we had moved out. I'd also like to add they had work carried out in the flat immediately after we moved out which presumably you had to clean up afterwards, so arguing with us about the quality of the clean was an entirely moot point. It's all the more disappointing that up until this point we actually had a good enough experience with them.

If you ever consider getting a property from Aspire - RUN ! This is the most decieving, non-friendly and unprofessional company I have ever dealt with. As we were about to move to a new place with my partner and after paying our deposit and agreement, few days prior our contract we were declined for reasons that are outside the scope of our contract and involves 3rd party interest where the agent mentions 'they agreed on the phone and this has never happened before' - lack of professional attitude, legal knowledge and protection of interests, everything that you DO NOT WANT to deal with when renting your new home. RUN!

Extremely slow responding to letting requests and the organisation of viewings. Ended up contacting another agent who quickly responded letting me know the house was not pet friendly. Waste of time.NegativeResponsiveness

This company posts regular fliers printed on heavy paper (and often multiple copies) though letterboxes, not respecting the wishes of people in Fulham who clearly state "no junk mail please". (I know as I am one of these people.) I would never support such a company and I recommend people to consider whether this practice is acceptable in the 21st century.

Do not rent using Aspire. Rented a property through Aspire from June 2018 - June 2019. Lovely property but throughout the tenancy the agency were unhelpful and consistently difficult to get hold of, frequently ignoring our emails (there are some things we never had a response for). We have now moved out and 3.5 months later still have not received the full sum of our deposit. This is being disputed with the landlord but during the dispute we have often had to wait for weeks on end for any response or communication. During the tenancy, we were frequently expected to fix things ourselves (and are now being charged for the contractor call out fees for when we were unable). I have proof that when I reported the intercom as broken when we moved in, I was sent a link to an Amazon page for a new door bell. Would not recommend ever renting through this agency. They are great at selling and a lot of the reviews seem to talk about people's experiences with looking for properties and moving in, but once you're in they stop caring. I also know the new tenants in our old property are having a very miserable time dealing with this agency. Would love to support a local agency in Fulham, but unfortunately this experience has sent me back to Douglas and Gordon who are reliable and responsible.

Do not rent using Aspire. Rented a property through Aspire from June 2018 - June 2019. Lovely property but throughout the tenancy the agency were unhelpful and consistently difficult to get hold of, frequently ignoring our emails (there are some things we never had a response for). We have now moved out and 3.5 months later still have not received the full sum of our deposit. This is being disputed with the landlord but during the dispute we have often had to wait for weeks on end for any response or communication. During the tenancy, we were frequently expected to fix things ourselves (and are now being charged for the contractor call out fees for when we were unable). I have proof that when I reported the intercom as broken when we moved in, I was sent a link to an Amazon page for a new door bell. Would not recommend ever renting through this agency. They are great at selling and a lot of the reviews seem to talk about people's experiences with looking for properties and moving in, but once you're in they stop caring. I also know the new tenants in our old property are having a very miserable time dealing with this agency. Would love to support a local agency in Fulham, but unfortunately this experience has sent me back to Douglas and Gordon who are reliable and responsible.

Extremely unprofessional agency. Multiple issues in a property managed by them which took over 2 years to resolve. Further, don’t expect the return of your thousands of pounds of deposit to be returned in good time. It is not of importance to them and you will be chasing very regularly. 2 months and counting. AVOID - if you like a property, see if other agencies are listing the same one and go with them.